ISO standards provide a globally recognised framework that guides organisations toward excellence in various domains such as quality, environmental management, information security and health and safety. Leveraging the common structure offered by Annex SL can further streamline and simplify the process of implementing and managing multiple ISO standards simultaneously, unlocking a range of benefits for businesses. The…
Category Archives: ISO 9001
What is Annex SL? Annex SL provides a standardised high-level structure for ISO standards, making it easy for organisations to implement multiple standards. Annex SL outlines a set of common clauses which are included in the key management standards such as ISO 9001 , ISO 14001 , ISO 27001 , and ISO 45001 . These clauses cover the essential aspects of a management…
The Crucial Role of Customer Satisfaction Customer satisfaction isn’t just a buzzword; it’s the glue that holds the ISO 9001 framework together. At its core, the ISO 9001 standard emphasises the need to identify and meet customer requirements while continually striving to exceed their expectations. ISO 9001 isn’t just about making customers happy in the short term; it’s about creating a…
So firstly, what is ISO 9001? ISO 9001 is systematic and process driven approach to managing your businesses’ day to day activities. It is designed to support your business in ensuring that you meet the needs of your customers, whilst delivering a consistent level of quality and satisfaction. The areas that are covered within ISO 9001 include:…
Utilising online reviews can revolutionise your understanding of customer satisfaction and empower you to make data-driven decisions that will enhance your products, services, and overall customer experience. You can even save and use these reviews as part of your evidence if you have ISO 9001 . How Online Reviews Support Performance Evaluation Here are five ways online…
A key focus of an ISO 9001 Quality Management System is customer satisfaction and ensuring your products and services meet your customers’ needs. Here are five great ways ISO 9001 can help you achieve this: 1. You will monitor and analyse your customer satisfaction A requirement of the standard is that you monitor information that relates to your customer…
What is a Management Review Meeting? A Management Review Meeting is a meeting scheduled at planned intervals to discuss the core elements of your management system. How often should we hold these meetings? We recommend holding a Management Review Meeting four times a year to ensure they’re both manageable and meaningful. What should we discuss?…
After 25 years of data management experience in the private sector, Graham McCusker and Lee Coupland founded Sentinel Partners Limited in 2011. Through their IT and data expertise and experience they are able to make a difference by bringing a modern and agile data integration technology to public sector organisations, helping to identify and save the lives…
Duncan Sutcliffe, director, Sutcliffe & Co Insurance Brokers, explains, “Just like any industry, the insurance market goes through peaks and troughs. A ‘hard market’ is the upswing in a market cycle, when premiums increase and capacity for most types of insurance decreases.” A hard market can be caused by several factors: • Solvency Margins: Insurers…
Insurance companies are now more fussy than ever so if you want insurance for your care home to remain affordable and effective you need to make yourself attractive to the underwriters. One of the best things care businesses can do is to demonstrate a high standard of professionalism, risk management and a culture of ongoing…