Category Archives: ISO 9001

A key focus of an ISO 9001 Quality Management System is customer satisfaction and ensuring your products and services meet your customers’ needs.  Here are five great ways ISO 9001 can help you achieve this: 1. You will monitor and analyse your customer satisfaction A requirement of the standard is that you monitor information that relates to your customer…


What is a Management Review Meeting? A Management Review Meeting is a meeting scheduled at planned intervals to discuss the core elements of your management system. How often should we hold these meetings? We recommend holding a Management Review Meeting four times a year to ensure they’re both manageable and meaningful. What should we discuss?…


After 25 years of data management experience in the private sector, Graham McCusker and Lee Coupland founded Sentinel Partners Limited in 2011.  Through their IT and data expertise and experience they are able to make a difference by bringing a modern and agile data integration technology to public sector organisations, helping to identify and save the lives…


Duncan Sutcliffe, director, Sutcliffe & Co Insurance Brokers, explains, “Just like any industry, the insurance market goes through peaks and troughs. A ‘hard market’ is the upswing in a market cycle, when premiums increase and capacity for most types of insurance decreases.” A hard market can be caused by several factors: • Solvency Margins: Insurers…


Insurance companies are now more fussy than ever so if you want insurance for your care home to remain affordable and effective you need to make yourself attractive to the underwriters. One of the best things care businesses can do is to demonstrate a high standard of professionalism, risk management and a culture of ongoing…


After many years of ‘cheap’ insurance the rising costs of claims, various regulatory and legislative changes, falling investment returns, climatic events and coronavirus have forced insurers to take drastic steps to break even. The construction sector had the additional shock of Grenfell Tower, which has created far reaching concerns over high rise buildings, cladding and…


This has come about because insurance companies have struggled to balance their books in recent years but they now face a number of regulatory and legislative changes, a fall in the value of their investments, an increase in climate related claims and of course Coronavirus. All of these are forcing insurers to take a hard…


Employee recognition plays a vital role in retaining talent in our organisations but it’s hard to recognise those whose contributions aren’t measured simply with sales figures or Twitter followers. Our Good Egg Awards give recognition to those who are the backbone of our organisations but whose contributions are frequently overlooked.  It takes just a minute…


Star Fasteners implemented their ISO 9001 Quality Management System back in 2008 and have worked incredibly hard to get it to where it is today.  Being a global distributor of Huck fasteners, the very nature of their products and services requires them to have finely tuned processes and procedures in place which also supports their high level of customer…


I have recently certificated Intelligent Voice to ISO 9001 , the Quality Management Standard, and ISO 27001 , the Information Security Management Standard. The introduction of these two standards is indicative of the professional and proactive attitude held by the firm which is a global leader in proactive compliance and eDiscovery technology solutions for voice, video and other media. Intelligent Voice recognises that…