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Audits are a compulsory element of the ISO / BS systems and should be conducted annually. Instead of fearing them, we want our clients to see them as a valuable business tool. They are an opportunity to drive your management system forward, enabling continuous improvement and therefore allowing you to get the most out of…
About Merlin Vet Based in the beautiful Scottish borders, Merlin Vet specialises in exporting pharmaceuticals and equipment to veterinary professionals around the world. The firm was created in 1998 when several local independent veterinary practices combined to create a thriving veterinary services business with over 50 members of staff. It was ten years before a…
Writing awards entries always seems like a good idea until it comes to collating the information needed to back up your claims. All too often, would-be killer stats are jettisoned because it’s too time-consuming to collect the data you need to back up your assertions… but companies who operate to an ISO management standard are…
Do you know what really matters to your customers? Are you truly meeting their needs? Customers are at the heart of every organisation but if you’re not meeting their needs, you could lose both new and existing business to one of your competitors. The Institute of Customer Service , an independent organisation who tests customer satisfaction within the UK has…
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