Category Archives: ISO 17100

ISO standards provide a globally recognised framework that guides organisations toward excellence in various domains such as quality, environmental management, information security and health and safety. Leveraging the common structure offered by Annex SL can further streamline and simplify the process of implementing and managing multiple ISO standards simultaneously, unlocking a range of benefits for businesses. The…


Duncan Sutcliffe, director, Sutcliffe & Co Insurance Brokers, explains, “Just like any industry, the insurance market goes through peaks and troughs. A ‘hard market’ is the upswing in a market cycle, when premiums increase and capacity for most types of insurance decreases.” A hard market can be caused by several factors: • Solvency Margins: Insurers…


Insurance companies are now more fussy than ever so if you want insurance for your care home to remain affordable and effective you need to make yourself attractive to the underwriters. One of the best things care businesses can do is to demonstrate a high standard of professionalism, risk management and a culture of ongoing…


After many years of ‘cheap’ insurance the rising costs of claims, various regulatory and legislative changes, falling investment returns, climatic events and coronavirus have forced insurers to take drastic steps to break even. The construction sector had the additional shock of Grenfell Tower, which has created far reaching concerns over high rise buildings, cladding and…


This has come about because insurance companies have struggled to balance their books in recent years but they now face a number of regulatory and legislative changes, a fall in the value of their investments, an increase in climate related claims and of course Coronavirus. All of these are forcing insurers to take a hard…


Employee recognition plays a vital role in retaining talent in our organisations but it’s hard to recognise those whose contributions aren’t measured simply with sales figures or Twitter followers. Our Good Egg Awards give recognition to those who are the backbone of our organisations but whose contributions are frequently overlooked.  It takes just a minute…


Lead Assessor, Colin Watkins , comments: “It was evident from the start of the process that the organisation was fully committed to achieving this standard and already had in place the robust policies and procedures which complied with the requirements of the standard. Customers and potential customers can be rest assured that all personnel involved in the…


A non-conformance is anything that has happened that shouldn’t have.  It could be an issue with an internal process, a supplier’s performance or even a customer complaint and unfortunately, the process is often viewed negatively. There are times where some individuals will see raising a non-conformance as a ‘weakness’ and they may want to avoid…


Audits are a compulsory element of the ISO / BS systems and should be conducted annually.  Instead of fearing them, we want our clients to see them as a valuable business tool.  They are an opportunity to drive your management system forward, enabling continuous improvement and therefore allowing you to get the most out of…


What is ISO Certification? ISO Certification is a seal of approval from a third party body that a company runs to one of the internationally recognised ISO management systems. The certification can be used to tender for business as a proof of a company’s credibility but also to install confidence in the potential client that you…