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If your organisation uses PHP across its websites, online portals, applications or other systems, there’s an important cyber security issue you need to be aware of. The National Cyber Security Centre (NCSC) has

Five brave members of the ISO Quality Services Ltd team are preparing to step well outside their comfort zones this November, all in support of a cause that has been close to our

Your external ISO audit is finished. You’ve addressed the findings, filed the certificate and returned to work.  Then, your business changes. Someone joins, a new supplier comes on board, new software arrives and

Your management system may look complete on paper. But is it still helping you achieve your objectives? Have changes to your customers, risks or operations made any part of the system outdated?  A

Our much-loved Bingo Box Challenge is back for its ninth year, and we’re asking local businesses, organisations and individuals to help make this Christmas one to remember for families across our community.  

We are delighted to share that ISO QSL has been honoured with the Midlands Air Ambulance Charity Corporate Partnership Award at their Saving Lives Charity Ball. The evening was particularly special as it

You’ve decided that ISO certification could help your organisation.   But which standard should you choose?  Your industry provides a useful starting point. Below, we consider construction, manufacturing, engineering, data centres and IT, financial

As you work towards ISO certification, you’ve started building your management system, assigning responsibilities and updating processes. Now you need to work out who needs ISO training.  Does everyone need a course?   Does

Ask three people how your organisation handles a process, such as a customer complaint, purchase approval or incident response. If you get three conflicting answers, you may have a process on paper, but

Your remote audit has barely started when the assessor asks you to trace a recent customer complaint. You know the issue was resolved, but the evidence sits in an employee’s inbox. They aren’t

A customer reports that you’ve sent the wrong product. You replace it, apologise and close the complaint. Problem solved?  For this order, yes. The thing is, you haven’t stopped the same mistake from

A customer receives the wrong product, an internal audit finds that a required check hasn’t taken place or a certification auditor identifies a gap in your management system.  Each could be a non-conformity.  Now,

ISO 9001:2026 is expected to replace ISO 9001:2015 at some point this year, probably in September. After that, organisations like yours will have up to three years to implement the required changes and

If you’re working towards ISO 42001 certification, your internal audit is one of the most important steps in the process. It’s where you find out whether your artificial intelligence management system (AIMS) works

How do you know whether your environmental management system is working in your organisation? Internal audits. Not only are these beneficial for your operational efficiency, but they’re also a key part of achieving

Artificial intelligence (AI) is no longer something businesses are simply talking about. It’s already being used in customer service, marketing, operations, data analysis and decision-making across organisations of all sizes. As AI becomes

ISO 9001 has never treated suppliers as someone else’s problem.   If an external provider affects your ability to deliver a quality product or service, your QMS needs to control that relationship. That could

When many people think about ISO standards, they often associate them with quality managers, auditors, and compliance teams.But that perception is changing. As ISO standards continue to evolve, there is increasing emphasis on

ISO 9001 has always expected organisations to understand the people and groups that affect their quality management system (QMS). In ISO language, these are usually called ‘interested parties’. In plain English, they’re your

Continual improvement has always been central to ISO 9001. So, if you’re already certified to ISO 9001:2015, the idea itself won’t be new.  What may change with ISO 9001:2026 is how clearly you

If your organisation is certified to ISO 9001:2015, transitioning to ISO 9001:2026 shouldn’t mean rewriting your internal audit policies and procedures from scratch.   However, the new standard may adjust what a good internal audit programme needs to prove.  ISO 9001:2026 has

ISO 9001 is changing. But as an SME, there’s no need to panic.  If your business is already ISO 9001 certified, or you’re thinking about getting certified, ISO 9001:2026 is something to be aware of. However, it doesn’t mean you need

If you manage an ISO 9001-certified quality management system (QMS), ISO 9001:2026 is probably already on your radar.  But what do you need to do now? What should wait until the final version of the standard is published later this

ISO 9001:2026 is on the way, and many certified organisations are already starting to think about their transition. That raises the important question of whether you should do an ISO 9001:2026 gap analysis before the final standard has been published?  While you can

ISO 9001:2026 is coming.  That means you’ll probably be starting to ask what your organisation actually needs to change. It’s a very sensible question. The key is to treat the ISO 9001:2026 update as a practical process update. Simply changing a few procedure titles and

Earlier this month, we had the pleasure of welcoming five of our clients to the Midlands Air Ambulance Charity (MAAC) Headquarters at RAF Cosford for their base tour, which left a lasting impression

If your organisation has an environmental management system (EMS) under ISO 14001, you likely already know what’s coming next.  The ISO 14001 update has now been published. ISO 14001:2026 replaced ISO 14001:2015 and

Waste is a damaging environmental issue. But it often also points to weak processes, lost materials, avoidable energy use, poor operational control and unnecessary costs.  That’s just one reason why ISO 14001:2026 can

Artificial intelligence (AI) is already influencing decisions inside your organisation, whether you planned it or not. Your teams probably use it to draft content, filter CVs, forecast demand, answer customer enquiries, and so much more.  AI is therefore here

If you already operate one or more ISO management systems, there’s no need to treat ISO 42001 as a standalone add-on. It was developed using the ISO Harmonised Structure (sometimes known as Annexe SL), so it aligns with other management system standards that follow this,

ISO 42001 helps you develop and implement an artificial intelligence (AI) management system (AIMS). It’s still a fairly new standard that many companies like yours are starting to implement and get certified.   Now, if you already run an ISO 27001 information security management system (ISMS), you don’t have to start ISO

ISO 42001 is a world-leading standard for artificial intelligence (AI) management systems (AIMS). However, if you’re looking into certification, you’ve probably realised that, with technical and sometimes abstract language, the requirements aren’t always crystal clear.  As expert ISO consultants in the UK, ISO QSL has helped hundreds

Your business is likely one of a growing number using artificial intelligence (AI) in its operations. This introduces a new category of risk. Unlike traditional IT systems, AI can produce unpredictable and constantly adapting outputs, introduce bias

Are you deciding which ISO standard to implement next in your company and unsure whether to pursue ISO 42001, ISO 9001 or ISO 27001? The quickest way to get it right is to be clear

If your organisation is certified to ISO 14001, the upcoming ISO 14001:2026 revision means you’ll eventually need to transition your environmental management system (EMS) to the updated version.  The good news is that ISO revisions shouldn’t be too disruptive. They’re designed

When you think about workplace safety, physical hazards such as slips, trips, falls and machinery malfunctions often come to mind first. These risks are important, but they are only part of the picture.

If your organisation is certified to ISO 14001, the upcoming ISO 14001:2026 revision will eventually require you to update your environmental management system (EMS).  Here at ISO QSL, we help organisations like yours develop

If your organisation is certified to ISO 14001:2015, you’ll be keeping an eye on the ISO 14001:2026 transition.  The good news is that this isn’t a complete ‘start from scratch’ rewrite of your environmental management system (EMS). However, it may require you to implement more specific processes

The new ISO 14001:2026 standard was published on 15 April 2026. But how does it compare with ISO 14001:2015, the previous set of requirements?  The key differences between ISO 14001:2026 vs ISO 14001:2015 include:   Documenting whether

The long-awaited ISO 14001:2026 has officially arrived.  Published on 15th April 2026, ISO 14001:2026 marks the most significant revision to the Environmental Management Standard (EMS) in over a decade.   This update reflects

We’re excited to announce that ISO Quality Services has been shortlisted for not one, but two awards at the Herefordshire and Worcestershire Chamber Business Awards 2026, scheduled to take place in June.  This

ISO 14001:2026 is the next revision of the ISO 14001 environmental management system (EMS) standard. It builds on ISO 14001:2015, and will bring the standard in line with current expectations for environmental, regulatory

Although ISO 14001:2026 draft introduces significant changes, it’s mostly a refinement of the 2015 version, as opposed to a complete overhaul. The biggest updates are:   Broader environmental context (climate, biodiversity, resources)  Clearer risk

If your organisation is preparing for ISO 14001:2026, updating your environmental management system (EMS) is only part of the process. The real challenge is ensuring your team understands and applies those changes in their work.  Without

If you’ve held ISO 14001 certification for a while, you might be wondering whether the 2026 revision is worth pursuing. It is. The updated standard reflects how much the conversation around environmental responsibility

We’re excited to announce our new partnership with ISMS.online (IO), bringing their IO platform directly to our ISO certification clients.  This partnership introduces an optional, modern platform for managing ISO and other compliance

ISO 14001:2026 builds on the leadership requirements set out in ISO 14001:2015. On paper, it might seem like your senior managers just need to approve your updated environmental policy and leave everything else

Artificial intelligence (AI) tools have become mainstream for both business and personal use over the past three years. They’ve brought plenty of advantages to organisations of all sizes, but also some worrying problems.

If your organisation is already certified to ISO 14001:2015, the upcoming ISO 14001:2026 revision means you’ll need to review and update your environmental management system (EMS).   Thankfully, you don’t need to completely rebuild

Artificial intelligence (AI), including generative AI, is now part of everyday life and work. Some of your teams openly use it. Others pretend not to but secretly depend on it. Many refuse to

Artificial intelligence (AI) is developing at an incredible pace. It’s moving faster than many businesses can keep up with, which makes governance and oversight a real challenge. With or without your consent, your

If you use artificial intelligence (AI) in your business, you’re probably already aware that it brings significant benefits. What’s less obvious is how to manage the risks that come with it. The challenge

The time has come to launch our much-loved Good Egg Awards. You may wonder, ‘Good Egg Awards… what’s that?’ Well…. It’s your chance to give a shout out to people around you who

The final draft of ISO 14001:2026 has now been released. That means we’re expecting the revised environmental management system (EMS) standard to be published soon (most likely in April 2026).  ISO 14001:2026 doesn’t

One emergency food parcel has been distributed every 11 seconds across the UK over the past year. The demand for foodbanks continues to rise, and sadly, there’s no sign of it slowing down.

ISO 42001 is the first international standard for Artificial Intelligence Management Systems (AIMS), providing a framework for organisations to manage AI responsibly, ensuring compliance, transparency, and trust. Join Jennifer Appleton, Managing Director and

It might feel a little early to mention the ‘C’ word, but at Worcester Foodbank, the need for support doesn’t wait until December. Over the past year alone, food banks in the Trussell

Translation service providers often turn to ISO 17100 to demonstrate trust and credibility in the market.  It’s the recognised benchmark for translation services.  However, it doesn’t cover every aspect of running a modern

There are all sorts of reasons why your business might pursue ISO 9001 certification.   However, we often see confusion because it’s not always clear if you need to use a UKAS-accredited certifying body.

What’s the best way to force your business to improve its efficiency? It’s ISO 9001.   With a highly effective, internationally-recognised way to standardise your internal processes, it can help enhance your workflows and

Management Review Meetings (MRMs) often have a reputation for being lengthy, formal, and somewhat intimidating.  But in reality, they are one of the most valuable tools you have to keep your management system

ISO 14001, the international standard for environmental management systems (EMS), provides a framework for organisations to manage their environmental impacts. Achieving ISO 14001 helps your organisation to improve environmental performance, comply with regulations

If you are running a business with ISO certification, you already understand the importance of continual improvement.  A key part of that commitment is carrying out regular internal audits.  But are you relying

ISO standards are globally recognised frameworks designed to help organisations run more efficiently, manage risks, and meet stakeholder expectations. ISO 9001 and ISO 27001 have long been trusted by organisations to improve quality

If your business is certified to ISO 9001:2015 Quality Management and/or ISO 14001:2015 Environmental Management, changes are on the horizon.  Both standards are under review by the International Organization for Standardization (ISO), with

There’s no doubt that adopting artificial intelligence (AI) into your business brings huge potential, from automating repetitive tasks to improving the quality and speed of decision-making.  However, with these benefits also come real

ISO 42001 may be a new member of the ISO family, but it’s set to become one of the most important, especially as more organisations adopt artificial intelligence (AI).    According to McKinsey &

As part of our 25th anniversary celebrations, we are proud to announce the success of our 15th annual Charity Golf Day, which raised an impressive £6,800 in support of Midlands Air Ambulance Charity

As the impacts of climate change intensify, how we manage the technology we rely on every day has never been more important. Extreme weather events, shifting regulations, and the growing demand for sustainability

June marks a major milestone for us at ISO Quality Services (ISO QSL), as we turn 25 years old! Since our journey began in 2000, we’ve grown into a thriving, family-run business, supporting

If you need a reason to take a closer look at your supply chain security, the recent cyberattack on Marks & Spencer (M&S) is it.  This cyberattack wasn’t a case of M&S dropping

ISO 22301 Business Continuity is the widely recognised ISO standard for helping businesses stay operational during disruption.  Whether it’s a cyberattack, a supply chain issue, or an unexpected event like the COVID-19 pandemic,

With cyber threats constantly evolving, protecting sensitive information isn’t just good practice; it’s essential.   The Cyber Security Breaches Survey 2025 shows that while many organisations have made progress, the nature of threats is

ISO Quality Services are delighted to announce the promotion of Perry Simpson to Lead Auditor.  Over the past year, Perry has worked hard to achieve her IRCA Lead Auditor qualifications in ISO 9001

ISO Quality Services is pleased to welcome two new starters to its growing team.  Edward Phipps Castro joins as Finance Assistant, while Eleanor Tustin takes on the role of Client Care Advisor.    Edward

ISO Quality Services is delighted to announce the promotion of Lizzy Withers to the newly created position of Client Care Team Leader.    Since joining ISO QSL in 2022, Lizzy has gained extensive knowledge

Just as a solid foundation supports the rest of a house, clear and well-defined objectives anchor your business’s efforts towards improvement.   In fact, without these quality objectives, your goals might not hold up

ISO Quality Services marked its 25th anniversary with the return of the Love Local 2025 Business Expo, held at Worcestershire County Cricket Club. Dedicated to celebrating local Worcestershire businesses, the event provided the

Yes, it’s that time of year again – the launch of our much-loved Good Egg Awards. This is your chance to acknowledge all the hard work of your colleagues/clients by nominating them for

When you think about ISO 9001, do you only picture large manufacturers with complex processes and production lines?   If you do, you’re not alone. Many people conclude that implementing ISO standards is far

Join our upcoming Net Zero webinar and workshops – take action for a sustainable future To combat climate change, we must achieve Net Zero carbon emissions. This requires a 45% reduction by 2030

ISO Quality Services is delighted to announce the expansion of its team with the appointment of Adam Morse as Business Development Specialist. A familiar face across the Herefordshire and Worcestershire business community, Adam

Your ISO 9001 quality management system (QMS) drives improvement across your organisation. Yet maintaining and optimising your QMS requires regular attention and refinement to deliver its full benefits.  Many organisations find their QMS

ISO 9001 provides a framework for building an effective quality management system (QMS) that improves business performance and customer satisfaction. It helps organisations develop systematic approaches to quality, reducing errors and improving efficiency

To celebrate our 25th anniversary, we’re excited to announce an exclusive offer to help your business thrive.  We are offering the first 25 businesses who implement two or more ISO standards with us

When something goes wrong in your business processes, it’s natural to want to fix it quickly and move on. Yet simply fixing problems as they arise, while tempting, won’t prevent them from happening

Most business leaders understand that ISO 9001 certification demonstrates their commitment to quality management. But many organisations don’t fully leverage their quality management system (QMS) to drive genuine business improvement. Your ISO 9001

Quality matters in business. Whether you’re a small startup or an established enterprise, delivering consistent quality is crucial for your success. While the prospect of implementing a quality management system (QMS) might seem

One in seven people across the UK are grappling with hunger and are unable to afford basic essentials. Worcester Foodbank reported a significant 29% rise in demand during 2022/23, providing essential support to

‘Twas two weeks before Christmas, and all through the workshop, the elves were busy crafting gifts for children worldwide.  The children’s stockings were hung by the chimney with care, in hopes that St

Every business wants to grow, improve and stay ahead of the competition. However, with so many different approaches and systems promising results, it can be hard to know which path to take. That’s

Achieving UKAS accredited certification is a significant milestone for any organisation. Yet the journey there can feel complex and challenging. ISO consultants bring valuable expertise and practical experience to your UKAS journey, helping

At first glance, B Corp certification and ISO standards might seem like competing frameworks for businesses aiming to prove their commitment to social and environmental responsibility. Like many, our belief was these two

What are the current versions of ISO 9001 and ISO 14001? ISO 9001 and ISO 14001 were last updated in September 2015, making their current versions ISO 9001:2015 and ISO 14001:2015.  ISO 9001:2015

Pursuing ISO 9001 certification is a big step for your business. Perhaps you’re looking to expand into new markets, strengthen your competitive position or ensure your quality processes are as robust as they

Earlier this year, the International Organization for Standardization (ISO) updated more than 30 standards, including popular ones like ISO 9001, ISO 14001, ISO 27001, ISO 45001 and ISO 22301.  But what exactly has

ISO management systems provide a structured approach to managing various aspects of your business, from customer satisfaction to information security. Whether you’re looking at ISO 9001 for quality management, ISO 14001 for environmental

So, you’ve decided to implement ISO 9001 in your business. You’ve read about the benefits. You understand the potential impact on your organisation. You’re ready to get started. But where do you begin?

Choosing the right ISO certification for your business can feel overwhelming. There’s a whole soup of standards out there, each serving different purposes and industries. Think of ISO standards as tools in a

When planning to sell your business, you will of course focus on the finances and market position. However, an often-overlooked asset is ISO certification, a powerful tool that can boost the worth and