About Us
Our story
ISO Quality Services was founded by Chairman Peter Appleton back in 2000 and today is an award-winning family run business with the support of wife Susan and daughters Debbie and Jennifer.
Peter originally founded the company in Dublin before turning the focus to the UK in 2013. At this time, Peter acted as MD, Business Development Manager and Auditor all rolled in to one. Over the past two decades we have grown and now consist of more than 30 team members to include our office-based team in Worcester and Business Associates who are situated throughout the UK.
We are passionate about other organisations whether that’s putting ISO at the heart of a business or continuing our ongoing charity work for charities like Midlands Air Ambulance, Worcester Foodbank and St Richards Hospice.
Of our client have been with us for over 3 years
Of our client have been with us for over 5 years
Of our client have been with us for over 10 years
Our Values
Our company values are intended to take away the stress that is sometimes associated with the implementation and management of the ISO standards. Our main priority is the satisfaction of our customers and we pride ourselves on our approach to our clients. We have a high customer retention rate and aim to continually improve our service year on year. Please take a look at our Google Reviews for comments from our clients.
We understand that the implementation of an ISO standard can sometimes be viewed as a long and laborious process, however with ISO Quality Services Ltd. you will achieve certification within 6-8 weeks. We work with you and the rest of the work force to ensure the systems are incorporated fully into the business in the most time effective way. By ensuring we understand your organisation, the way you are structured and the current systems in place we keep your business and its success at the forefront of our minds at all times.
Positivity
We’ll help you realise anything’s possible
Passion
We’ll inspire you and champion your achievements
Professional
We’ll treat you as we like to be treated
Dynamic
We’ll help you stay ahead of the game
Deliver
You’ll always be in safe hands
Authentic
We’ll be genuine and transparent in all we do
Approachable
We’ll be your friendly trusted advisors
How we work
One of the first steps in your Management System transition or implementation project is to compare your current systems to the requirements of the ISO / BS EN standards. On receiving your instructions, we will arrange for one of our lead assessors to spend some time with you to undertake an in depth analysis of the activities of your business that directly affect the required standard. A detailed action plan for the entire project is then drawn up and agreed.
We then leave you in peace to continue with your normal activities while we prepare your overview document and all other relevant documentation. These documents are then presented and explained to you and any non compliance remedial action is verified. You will then be presented with your ISO / BS certificate, overview document, logos and your registration number. We can also provide you with decals for company vehicles and we offer a marketing pack so you can promote your achievement.
The certification process takes approximately six weeks from initial assessment. Once certified you are provided with on-going telephone/email support as well as access to our exclusive client portal where you can download guides and templates to support you on your journey. We’ll then visit you twice a year to support you with your ongoing compliance. Firstly, at your annual support visit, and then at your re-certification audit.
"The team at ISO QSL have been absolutely fantastic. Our Auditors have all been so knowledgeable and extremely helpful. Helping us when we have absolutely no idea where to turn. Rhiannon, our Advisor, is always so friendly and willing to help. We definitely would be where we are with ISO today if is wasn't for this team."
Terri-Anne Bradley, Office and Commercial Manager at Beaumont PPS
How we can help you
We specialise in working with SMEs worldwide and offer a simple, cost effective service with flexible payment terms.
We know that the implementation and management of an ISO or BS EN standard can seem a little daunting and here at ISO Quality Services, we pride ourselves on ‘keeping it simple’. We can support you through the entire process, from initial assessment through to certification and beyond and even offer ISO training and ISO consultancy services to help you maximise the benefits of your certification.
Our combined experience makes us experts in our field. We are well accustomed to working with diverse organisations like you and promise to help you implement management standards in a positive way and to share our passion for business improvement with you.
Our seven values form our commitment to you, ensuring we deliver a service which is unsurpassed.
Our policies
You can download the ISO Quality Services company policies here: