BACKGROUND

I joined ISO Quality Services Ltd in 2010, having worked previously at the Birmingham Chamber of Commerce in Business Development and as a Recruitment Consultant for Birmingham based SF Group prior to that. As you can probably tell by the name, we a are a family run business, with my parents being the shareholding directors.

MY ROLE

Having originally joined to help on the new business side of things, over the years I became more and more involved on the day to day operations side of the business. My role as Operations Director was made official in 2013. I now undertake an all-round role which still includes new business development and promoting the business via networking (my favourite part) but also marketing, overseeing people development (including the recruitment and induction process), facilities management, financial management and overall responsibility for the business vision and direction reporting back to my parents.

My main aim in my role is to create an environment within the business which looks after our clients and develops our people. In fact one of my team often likens our internal environment similar to that of a business school. We strongly encourage everyone to take charge of their personal development. Being involved in the  business community is very important to me and as such I have taken on board roles for Apprentices in Business and the Worcestershire Local Enterprise Partnership Business Board. I value these roles as an opportunity to give back to the local business community as well and widen my networks and increase my knowledge of issues facing SME businesses. As a business we work prominently with SME’s and feel we are in a good position to understand their requirements and ensure we offer the very best service we can.

PERSONAL

I love to travel and have visited many places including Florida, California, Miami, New York, Sydney, Cairns, Singapore, Barcelona, Egypt and Greece. I am a member of my local David Lloyd gym and my pride and joy is my bichon frise puppy, Harry. I like getting involved in charity events and in 2015 I took part in an event called Strictly Worcestershire, where I spent 10 months learning to ballroom dance raising money in aid of Worcestershire Breast Care Unit and Ladies Fighting Breast Cancer.