Change Management Training for ISO Certified Organisations

Time: 9:30am – 4:30pm
Remote via Teams: 15th October 2026

Need a different date?
Get in touch via our website or call 0330 058 5551 and we’ll be happy to discuss alternative dates or training options.

Change management training overview

Change is inevitable in every organisation. Whether you’re introducing new technology, implementing AI, growing your business, restructuring teams, opening new sites or introducing ISO standards, how you manage that change can have a significant impact on employee engagement, performance and business success.

This practical one-day change management training course, delivered in partnership with Bespoke Business Training Limited, is designed to help managers understand how people respond to change and provide them with the tools, confidence and techniques needed to lead their teams successfully through periods of transition.

Delegates will learn how to reduce resistance, communicate change effectively, gain employee commitment and apply proven change management techniques that help change initiatives succeed.

For organisations operating ISO management systems, effective change management is more than a leadership skill. It also helps maintain control of your processes, risks and responsibilities while ensuring quality, environmental performance, health and safety, and information security are not compromised during periods of change.

Learning outcomes

By attending this course, delegates will:

• Understand what change management is and why it matters
• Recognise the common causes of organisational change
• Understand why people resist change and how to reduce resistance
• Learn how emotional reactions can influence behaviour and performance
• Develop strategies to gain employee commitment and buy-in
• Discover practical approaches for managing and implementing change
• Apply the ADKAR change management model
• Improve communication skills during periods of uncertainty and change
• Understand how effective change management can support successful ISO implementation and ongoing compliance

Delegates will leave the training with the tools and techniques they can apply to their role immediately.

Who Should Attend?

This training programme is designed for managers across all organisations who want to improve their understanding of how to manage change effectively with their employees.

It is particularly beneficial for organisations implementing and maintaining ISO management systems, where effective change management is essential to maintaining performance, compliance and employee engagement.

Delegates will gain practical tools and techniques to build employee commitment, reduce resistance and successfully lead change with confidence.

Course contents

Section one – what is change management

• What change management means in practice
• Common causes of organisational change
• Different types of change
• Why ISO implementation often creates organisational change

Section two – human emotional reactions to change

• Why employees resist change
• Emotional responses to change
• Understanding change curves and behavioural models
• Supporting employees through uncertainty

Section three – change and you

• Building resilience as a manager
• Reducing personal resistance to change
• Leading by example

Section four – signs and negative effects of resistance to change

• Identifying signs of resistance
• Understanding the impact on performance and morale
• Practical techniques for overcoming resistance

Section five – managing a change

• Five key approaches to managing change
• Creating ownership and involvement
• Using the ADKAR model to support change initiatives
• Practical exercises and real-world examples

Section six – communicating change

• Choosing the right communication methods
• Delivering difficult messages
• Managing emotional responses
• Keeping teams informed and engaged throughout the change journey

Throughout the day, delegates will take part in discussions, exercises, activities and practical examples designed to reinforce learning and encourage participation.

Benefits for Your Organisation

Organisations that invest in change management training can:

• Improve employee engagement during change initiatives
• Reduce resistance and disruption
• Protect performance and productivity
• Improve communication across teams
• Support smoother implementation of new systems, processes and standards
• Strengthen leadership capability
• Better manage risk associated with organisational change

For organisations operating certified management systems, effective change management also helps maintain control of processes, risks and compliance requirements during periods of transition.

About Bespoke Business Training

Bespoke Business Training Limited is a UK-based leadership and management training provider dedicated to helping managers and employees improve performance through practical, engaging and interactive learning experiences.

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