ISO 9001 Quality Management Training
ISO 9001 Quality Management Training
£449.00 +VAT
Please enter the number of delegates
Time: 9:30am – 4:30pm
Remote via Zoom: 2nd July, 8th September and 10th November 2026
Worcester venue: 6th October 2026
ISO 9001 Quality Management training overview
Whether youโre new to quality management or looking to refresh your skills, this one-day course is designed to give you the confidence and practical knowledge to implement and manage ISO 9001 effectively.ย Youโll learn how to integrate ISO requirements into daily operations, plan and set objectives, conduct internal audits, and drive continual improvement in a way that truly benefits both you and your organisation.
The training is delivered by our experienced lead auditors who have a wealth of hands-on experience supporting businesses with ISO standards, including ISO 9001. ย They understand the common challenges organisations face with their Quality Management System (QMS) and will guide you through practical approaches to overcome them.
Throughout the day, you’ll take part in practical exercises designed to help you apply theory to real-life business scenarios. ย Youโll also have the chance to share your experiences with fellow delegates, gaining new perspectives and practical insights that you can use immediately in your organisation.
Learning outcomes
By the end of this one-day course, you will be able to:
- Understand the fundamental principles and elements of ISO 9001
- Recognise the role of leadership in driving quality and continual improvement
- Apply risk-based thinking to identify and manage potential challenges
- Establish and implement quality management objectives that align with your organisational goals
- Implement ISO 9001 requirements into daily business operations
- Conduct internal audits confidently and effectively
- Run effective Management Review Meetings (MRMs) to evaluate and enhance performance
- Manage non-conformities and corrective actions effectively
- Embed continual improvement practices to enhance organisational performance
Course contents
Section oneย โ ISO and Quality Management introduction โ what is ISO?
- What is ISO 9001 and why it matters
- The seven quality management principles
- Key elements and clauses of ISO 9001
Section two โ leadership
- The role of leadership in quality management
- Leadership considerations for maintaining compliance
- Developing effective leadership strategies to drive quality
Section three โ leadership and auditingย
- Linking leadership and internal auditing
- Promoting a culture of continual improvement
Section four โ planning – risk-based thinking and objectivesย
- Understanding risk-based thinking and its importance
- Establishing quality management objectives
- Setting SMART objectives aligned with organisational goals
Section five โ supportย
- Managing resources: people, infrastructure, and environment
- Ensuring competency and awareness through recruitment, induction, and training
- Effective internal and external communications
- Maintaining required documentation
Section six โ operationsย
- Integrating ISO 9001 requirements into daily business operations
- Process mapping and considerations
Section seven โ performance evaluationย
- Internal auditing: purpose and process
- Conducting effective Management Review Meetings (MRMs)
Section eight โ improvementย
- Managing non-conformities and corrective actions
- Applying continual improvement principles (plan, do, check, act)
- Integrating ISO into daily business practices
Knowledge quizย
- Short quiz to consolidate learning
What to expect on the day
Our quality management training is delivered either in person at our Worcester training suite or remotely via Zoom, so you can choose the format that works best for you.
The day runs from 9:30 am to 4:30 pm and typically includes 6-10 delegates.ย This keeps group sizes small enough for personal attention while still giving you the benefit of shared experiences and discussion.
If youโre joining us online, we ask that you keep your cameras on and that you have a working microphone.ย This helps everyone stay engaged and connected and allows you to take part in discussions throughout the session.
We begin the day with introductions and a light icebreaker (nothing too scary), so you can get to know your trainer and fellow delegates.ย From there, we dive into the course content, which includes practical exercises and group discussions to make learning hands-on and engaging.ย Youโll also receive a training book to work from and keep, so you can revisit what youโve learned whenever you need.
If youโre joining us at our training suite, lunch is provided, along with refreshments to keep you fuelled throughout the day.
Meet your quality management trainers
Our quality management training is delivered by experienced ISO auditors who have worked across multiple industries and ISO standards, including ISO 9001.
With years of hands-on experience, our trainers bring real-life insights and tips that go beyond theory, helping you tackle common ISO 9001 challenges with confidence. Youโll also have the chance to ask questions and learn from their experience, making the training highly interactive and relevant to your day-to-day work.
You can learn more about our trainers here:
Who is this training for?
This course is ideal if you:
- Are new to quality management
- Have responsibility for your quality management system
- Want to refresh your knowledge and skills
You donโt need any previous experience.ย Before the day, youโll get access to our Introduction to ISO 9001 online training module, which will give you an overview of the standard, itโs benefits and core principles.
Why choose quality management training?
Our quality management training course goes beyond theory. ย Through practical exercises and group discussions, youโll be able to apply what you learn straight away and build real confidence in managing your quality management system.
For over 25 years, weโve been supporting clients to implement, improve, and audit their systems effectively. All our trainers have hands-on experience, so youโre learning from people who understand the challenges you face in real-world scenarios. They bring theory to life, share practical insights, and answer your questions based on years of ISO experience.
The course is also CPD-accredited, meaning it has been independently assessed to meet the standard required for continued professional development.ย As part of this, you will also receive a free one-year membership with the Institute of CPD, helping you to further enhance your career through prestigious post-nominals and year-round access to guidance on using CPD for further career enhancement.
HAVE ANY QUESTIONS?
If you have any questions, please take a look at our FAQ Page or alternatively, please contact us or call us on 0330 058 5551.
