What is COP28? This year marks the 28th annual meeting of the UN Climate Change Conference of the Parties (COP), also known as COP28. It is here that almost 200 countries will meet to agree on steps to tackle climate change. Attendees include world leaders, leading scientists, campaigners, business chiefs and lobby groups. COP28 will…
Author Archives: Jodie Purser
You will boost customer retention and acquisition Customer satisfaction will be a key focus of your ISO 9001 management system. You will regularly monitor and measure customer satisfaction and respond to feedback and complaints. By consistently meeting and exceeding customer expectations, you can cultivate stronger customer relationships, leading to increased customer retention and the attraction…
What is ISO 27001:2022? In October 2022, ISO 27001:2013 Information Security was revised to ISO 27001:2022 Information Security, Cybersecurity and Privacy Protection. As you can see by the name change, ISO 27001 has evolved to reflect today’s digital landscape, focusing on the relationship between information security, cybersecurity, and privacy. This adaption became imperative following the pandemic, where…
“Many organisations found out in lockdown that they could continue trading successfully without a premises, and even without some staff, because they were able to carry on trading from home using computer access to the company’s data. Those business continuity plans which envisaged what your business would do if you suffered a fire or a…
What is Cyber Essentials? Cyber Essentials is a UK government-backed scheme that protects organisations from common online threats. Its primary goal is to establish a foundation of basic cybersecurity measures. The framework focuses on five key areas: Firewalls: protecting your internet connection from unauthorised access. User Access Control: limiting access and permissions to reduce the risk of unauthorised access. Malware Protection:…
In a world where environmental consciousness has become paramount, ISO 14001 stands at the forefront of environmental management systems. Long gone are the days when auditors sifted through bins during an ISO audit to scrutinise recycling efforts. While the principles of reduce, reuse, and recycle remain fundamental to the Environmental Management System (EMS), the scope and purpose…
ISO standards provide a globally recognised framework that guides organisations toward excellence in various domains such as quality, environmental management, information security and health and safety. Leveraging the common structure offered by Annex SL can further streamline and simplify the process of implementing and managing multiple ISO standards simultaneously, unlocking a range of benefits for businesses. The…
What is Annex SL? Annex SL provides a standardised high-level structure for ISO standards, making it easy for organisations to implement multiple standards. Annex SL outlines a set of common clauses which are included in the key management standards such as ISO 9001 , ISO 14001 , ISO 27001 , and ISO 45001 . These clauses cover the essential aspects of a management…
The Crucial Role of Customer Satisfaction Customer satisfaction isn’t just a buzzword; it’s the glue that holds the ISO 9001 framework together. At its core, the ISO 9001 standard emphasises the need to identify and meet customer requirements while continually striving to exceed their expectations. ISO 9001 isn’t just about making customers happy in the short term; it’s about creating a…
1. Prioritising Staff Training Staff training is vital, especially when involving the handling of sensitive data. Verizon’s 2022 Data Breach Investigations Report revealed that 82% of data breaches involve human factors. Improving your team’s cybersecurity awareness can significantly reduce your risks. Incorporate training into your induction process and provide annual refresher courses. These sessions should include data handling requirements, associated risks,…