In a world where environmental consciousness has become paramount, ISO 14001 stands at the forefront of environmental management systems. Long gone are the days when auditors sifted through bins during an ISO audit to scrutinise recycling efforts. While the principles of reduce, reuse, and recycle remain fundamental to the Environmental Management System (EMS), the scope and purpose…
Author Archives: Jodie Purser
ISO standards provide a globally recognised framework that guides organisations toward excellence in various domains such as quality, environmental management, information security and health and safety. Leveraging the common structure offered by Annex SL can further streamline and simplify the process of implementing and managing multiple ISO standards simultaneously, unlocking a range of benefits for businesses. The…
What is Annex SL? Annex SL provides a standardised high-level structure for ISO standards, making it easy for organisations to implement multiple standards. Annex SL outlines a set of common clauses which are included in the key management standards such as ISO 9001 , ISO 14001 , ISO 27001 , and ISO 45001 . These clauses cover the essential aspects of a management…
The Crucial Role of Customer Satisfaction Customer satisfaction isn’t just a buzzword; it’s the glue that holds the ISO 9001 framework together. At its core, the ISO 9001 standard emphasises the need to identify and meet customer requirements while continually striving to exceed their expectations. ISO 9001 isn’t just about making customers happy in the short term; it’s about creating a…
1. Prioritising Staff Training Staff training is vital, especially when involving the handling of sensitive data. Verizon’s 2022 Data Breach Investigations Report revealed that 82% of data breaches involve human factors. Improving your team’s cybersecurity awareness can significantly reduce your risks. Incorporate training into your induction process and provide annual refresher courses. These sessions should include data handling requirements, associated risks,…
Utilising online reviews can revolutionise your understanding of customer satisfaction and empower you to make data-driven decisions that will enhance your products, services, and overall customer experience. You can even save and use these reviews as part of your evidence if you have ISO 9001 . How Online Reviews Support Performance Evaluation Here are five ways online…
In July, Ethos , a leading provider of managed document solutions, integration, and automation specialists, became one of just 156 companies awarded the Armed Forces Employer Recognition Service (ERS) Gold Award . This is the highest level an employer can achieve for their support to the defence and armed forces community. To achieve this, Ethos had to demonstrate their ongoing commitment to the armed forces…
The campaign, which we’ve been running for several years aims to boost employee recognition whilst also supporting a local Charity. As part of the campaign, organisations are encouraged to recognise the ‘good eggs’ of their business by nominating them for an award in one of five categories: Green, Deliver, Passion, Supporting and Health and Wellbeing. …
What are the Good Egg Awards? Employee recognition plays a vital role in any company culture. Not only does it make the individual feel egg-stra good about themselves, but it has a positive impact on your organisation in terms of employee retention, customer satisfaction, productivity, engagement and much more. So, we hatched a plan to…
What is the current version of ISO 27001? The newest version of ISO 27001 was released at the end of October 2022 and is now known as ISO/IEC 27001:2022 Information Security, Cybersecurity and Privacy Protection. Prior to this, ISO 27001 was last updated in 2013. If you’re currently working to this version, you now have until 31st October 2025…