Category Archives: ISO 14001

A non-conformance is anything that has happened that shouldn’t have.  It could be an issue with an internal process, a supplier’s performance or even a customer complaint and unfortunately, the process is sometimes viewed in a bad light. There are times where some individuals will see raising a non-conformance as a ‘weakness’ or they may…


Audits are a compulsory element of the ISO / BS systems and should be conducted annually.  Instead of fearing them, we want our clients to see them as a valuable business tool.  They are an opportunity to drive your management system forward, enabling continuous improvement and therefore allowing you to get the most out of…


Years ago, we grew up believing in the Good Life model of business. You were either highly commercial and successful, like Jerry, or eco but struggling, like Tom and Barbara. Fortunately, since the 1970s, we’ve learned that there is a halfway house. It’s perfectly possible to run a successful business whilst taking steps to minimise…