Category Archives: ISO 9001

Insurance companies are now more fussy than ever so if you want insurance for your care home to remain affordable and effective you need to make yourself attractive to the underwriters. One of the best things care businesses can do is to demonstrate a high standard of professionalism, risk management and a culture of ongoing…


After many years of ‘cheap’ insurance the rising costs of claims, various regulatory and legislative changes, falling investment returns, climatic events and coronavirus have forced insurers to take drastic steps to break even. The construction sector had the additional shock of Grenfell Tower, which has created far reaching concerns over high rise buildings, cladding and…


This has come about because insurance companies have struggled to balance their books in recent years but they now face a number of regulatory and legislative changes, a fall in the value of their investments, an increase in climate related claims and of course Coronavirus. All of these are forcing insurers to take a hard…


Employee recognition plays a vital role in retaining talent in our organisations but it’s hard to recognise those whose contributions aren’t measured simply with sales figures or Twitter followers. Our Good Egg Awards give recognition to those who are the backbone of our organisations but whose contributions are frequently overlooked.  It takes just a minute…


Star Fasteners implemented their ISO 9001 Quality Management System back in 2008 and have worked incredibly hard to get it to where it is today.  Being a global distributor of Huck fasteners, the very nature of their products and services requires them to have finely tuned processes and procedures in place which also supports their high level of customer…


I have recently certificated Intelligent Voice to ISO 9001 , the Quality Management Standard, and ISO 27001 , the Information Security Management Standard. The introduction of these two standards is indicative of the professional and proactive attitude held by the firm which is a global leader in proactive compliance and eDiscovery technology solutions for voice, video and other media. Intelligent Voice recognises that…


Linden Care Homes provides nursing, residential, residential Dementia and short term Respite Care to families at their three purpose-built Care Homes in Staffordshire and North Warwickshire. Their triple ISO Certification has helped the business stand out from the crowd and, to the best of our knowledge, they are the only Care Home company to be certificated to three…


What is CPD? CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities.  This could be through instructor led courses, workshops, seminars, conferences and e-learning. Who Requires CPD? If you’re a member of a professional body it is likely you…


Mental health relates to how we think, feel and behave.  The most common mental health problems are anxiety and depression and whilst these are often caused by a difficult life event, they can also be caused by work related issues.  Whether work is the cause or not, having a fulfilling job can improve your mental…


A non-conformance is anything that has happened that shouldn’t have.  It could be an issue with an internal process, a supplier’s performance or even a customer complaint and unfortunately, the process is often viewed negatively. There are times where some individuals will see raising a non-conformance as a ‘weakness’ and they may want to avoid…