Category Archives: ISO 9001

Linden Care Homes provides nursing, residential, residential Dementia and short term Respite Care to families at their three purpose-built Care Homes in Staffordshire and North Warwickshire. Their triple ISO Certification has helped the business stand out from the crowd and, to the best of our knowledge, they are the only Care Home company to be certificated to three…


What is CPD? CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities.  This could be through instructor led courses, workshops, seminars, conferences and e-learning. Who Requires CPD? If you’re a member of a professional body it is likely you…


Mental health relates to how we think, feel and behave.  The most common mental health problems are anxiety and depression and whilst these are often caused by a difficult life event, they can also be caused by work related issues.  Whether work is the cause or not, having a fulfilling job can improve your mental…


A non-conformance is anything that has happened that shouldn’t have.  It could be an issue with an internal process, a supplier’s performance or even a customer complaint and unfortunately, the process is sometimes viewed in a bad light. There are times where some individuals will see raising a non-conformance as a ‘weakness’ or they may…


Audits are a compulsory element of the ISO / BS systems and should be conducted annually.  Instead of fearing them, we want our clients to see them as a valuable business tool.  They are an opportunity to drive your management system forward, enabling continuous improvement and therefore allowing you to get the most out of…


Do you know what really matters to your customers? Are you truly meeting their needs? Customers are at the heart of every organisation but if you’re not meeting their needs, you could lose both new and existing business to one of your competitors. The Institute of Customer Service , an independent organisation who tests customer satisfaction within the UK has…


Better internal communication, stronger inter-departmental team working and a clearer focus on business objectives are just a few of the beneficial side effects of implementing management standards yet they often come as a surprise to organisations starting out on the journey to certification. One organisation which has recently discovered the unexpected business benefits of implementing…


Spring brings with it the start of a new financial year which is a great time to review and refresh internal communications. The saying “communication is key” is as valid today as it’s ever been but why? It all boils down to engagement. Engaged employees have a positive attitude towards their work and go the…


What is ISO Certification? ISO Certification is a seal of approval from a third party body that a company runs to one of the internationally recognised ISO management systems. The certification can be used to tender for business as a proof of a company’s credibility but also to install confidence in the potential client that you…