ISO Quality Services Ltd – July 2017 Newsletter

6 Jul, 2017

Welcome to the July 2017 edition of the ISO Quality Services Ltd Newsletter. This month’s edition is all about HR & Employees!

What’s in this issue?

Taking time out?

Par for the Course – Successful day at ISO Quality Services Charity Golf Day

Build your knowledge of ISO 9001 by attending our Quality Management Training Course

ISO Quality Services – Company Video

Be part of our online community

Refer a friend

Taking time out?

By Helen Astill, Cherington HR Ltd.

I always get lots of queries at this time of year about annual leave.  Employees are, quite understandably, asking to take time off to go on holiday or simply for childcare during the school holidays.  But making sure you deal with requests properly is very important to avoid any accusations of unfairness or even discrimination, so making sure that you have a well-publicised policy in place is very important.

Employees have a right to have a minimum of 5.6 weeks of paid leave every year (or 12.07% of hours worked for those on a zero-hours contract), but the employer has the right to agree when that leave is taken.  Most employers work on a “first come, first served” basis for applications to take leave, but by specifying that it has to be in writing will provide you with a documentary record should any disputes arise later.

The best place to set out the policy is in your employee handbook so that everyone has access to it.  It is also a good idea to be clear about who makes the decisions; how much leave an employee can take at any one time; that the employee should not book to travel until they have received confirmation that their application has been accepted; and how to deal with situations where the employee is sick during their annual leave and what proof you require.

So if you want to avoid arguments about who takes their leave when – and what to do if someone phones in “sick” on dates when their leave request was previously refused, ask your HR adviser to ensure that you have a robust policy in place.  Then you can have your own holiday without worrying about your business!  If you would like more information or have any specific questions about the subject, please don’t hesitate to get in touch.

Par for the Course – Successful day at ISO Quality Services Charity Golf Day

ISO Quality Services Limited, based in Worcester, were delighted to host their 2nd annual charity golf day on 20th June 2017 in aid of Midlands Air Ambulance.

In soaring temperatures, Phil Price was victorious against 21 other competitors.The event, held at Bransford Golf Club, saw teams made up of ISO QSL’s clients and members of the local business community compete in glorious sunshine on the beautiful Florida style golf course.

To cool off guests then enjoyed a few drinks and a delicious meal in the Clubhouse.  A raffle in the evening raised over £400 which ISO Quality Services will top up to donate £500 to Midlands Air Ambulance.  Fabulous prizes were kindly donated by Browns at the Quay, Mercedes-Benz Worcester, Bolero Venues and Bransford Golf Club.

Managing Director of ISO Quality Services (and keen golfer) Peter Appleton, who hosted the day said “This is one of my favourite events that we host during the year.  It’s a great opportunity to see clients and contacts in a less formal setting and raise money for a charity very close to my heart.  I’m already looking forward to next year’s event!”

ISO Quality Services Limited specialise in delivering high quality, cost effective solutions to help businesses run more effectively.  This includes, amongst others, advice and implementation of the Quality Management standard ISO 9001 and the Environmental standard ISO 14001.

For more information on the services we offer or to receive details of other similar events that we host please e-mail

Build your knowledge of ISO 9001 by attending our Quality Management Training Course

Quality Management Training

26th July 9:00am – 4:30pm

Quality Suite, Oak House, Everoak Industrial Estate, Bromyard Rd, Worcester

Why attend this course?

Our Quality Management Training Course is an excellent introduction for anyone involved in the development, implementation and management of ISO 9001. This training course is designed to help your organisation demonstrate its commitment to quality and customer satisfaction.

Course Content

Quality Management training will cover the following topics, as well as allowing for question & answer sessions on the day:

  • Principles and elements of ISO 9001
  • How to integrate ISO into the daily activities of the business
  • Risk Based Thinking
  • Importance of Leadership
  • Effective objective setting
  • How to run a Management Review Meeting effectively
  • Guide to internal auditing
  • Focus on bench marking and its importance to quality management
  • Continuous improvement

How to book

Book your place here or email to make an enquiry.

Our next training course dates

Quality Management Training – 26th July 2017 – Find out more
Information Security Management Training – 28th September 2017 – Find out more
Environmental Management Training – 23rd November 2017 – Find out more
Internal Auditor Training (2 day course) – 25th/26th October 2017 – Find out more

ISO Quality Services – Company Video 2017

Listen to Operations Director Jennifer explain who we are as a business and what we can do to help you achieve ISO certification.

Be part of our Online Community

If you haven’t joined already – what are you waiting for?

ISO news, training updates and offers, meet the ISO QSL team and connect with other like-minded individuals.

Visit our LinkedIn page: ISO QSL LinkedIn Company page
Twitter: @ISOQSL

Are you a client of ours? Would you recommend our services to your clients/suppliers…why not refer a friend?Win a case of wine worth £1,000

Take your pick of a free case of wine, £50 Marks & Spencer’s Voucher or £50 donation to Midlands Air Ambulance!

(To qualify for this you must refer a successful lead).

To offer your referrals please contact – or call 01905 670303

ISO Quality Services Ltd are proud to specialise in the implementation and certification of the Internationally recognised ISO and BS EN Management Standards.

Do you want to get ahead of your competition? Win more tenders or save time and money on reoccurring issues? Contact us today on 0330 058 5551 or email

Alternatively, you can request a quote by filling out our enquiry form and a member of our team will be in touch shortly.

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