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30 Jul, 2019
We’ve all been there. Whether it’s a double booking in the diary, travel delays or cancellation of appointments due to illness. Sometimes things just don’t go according to plan. Whilst it may be tempting to brush it under the carpet, a non-conformance no matter how big or small should be viewed as an opportunity for improvement.
A non-conformance is anything that has happened that shouldn’t have. It could be an issue with an internal process, a supplier’s performance or even a customer complaint and unfortunately, the process is sometimes viewed in a bad light.
There are times where some individuals will see raising a non-conformance as a ‘weakness’ or they may want to avoid getting either themselves or a colleague in to trouble. But we must remember that we’re all human, mistakes happen and the reality is that no business runs without error.
By logging a non-conformance you can identify trends which is critical to ‘continual improvement’, one of the key focuses of any management system and ISO 9001 in particular.
Once a non-conformance has been raised, you can take corrective action and prevent the chance of reoccurrence. These corrective actions could be a change in procedure, providing staff training or improving communication with your customers. These actions will help you:
If you would like to learn more about non-conformance, take a look at our training or alternatively, contact a member of our team on 0330 058 5551.
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