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So firstly, what is ISO 9001? ISO 9001 is systematic and process driven approach to managing your businesses’ day to day activities.  It is designed to support your business in ensuring that you meet the needs of your customers, whilst delivering a consistent level of quality and satisfaction. The areas that are covered within ISO…

What’s in this issue? Rewarding Innovation & Development Building Customer Satisfaction with ISO 9001 Quality Management Training Offsite Servers Video Case Study Be a part of our online community Refer a friend Rewarding Innovation & Development (Guest Article by Haines Watts) Companies in the West Midlands are failing to benefit from research and development tax credits (a.k.a R&D tax credits), according to analysis by accountants and business advisors Haines Watts. The analysis shows that less than one company in 100 in the West…

When embarking on implementing a Quality Management System (‘QMS’), many clients get confused by ‘scope’.  It is a requirement of ISO 9001 that within a QMS you define the scope of your business.  But what is the ‘scope’ of a business? Here we look at scope in more detail. Your business scope is a vital…

In 2013, the UK government began to encourage organisations to consider if they were managing their cyber risks effectively. They did this through a number of initiatives which began to gain traction. However vulnerabilities were still being identified through organisations not applying a number of security controls. The government decided that the best approach to…

So if as a business you have thought about or have decided to ‘go green’ what can you do to ensure that employees get on board with helping to make your business greener?  Here we provide our top tips for incentivising your employees to boost your business’ green credentials. Include employees in the vision When…


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