ISO Quality Services Ltd – January 2016 Newsletter

15 Jan, 2016

Welcome to the January 2016 edition of the ISO Quality Services Newsletter

Happy New Year from everyone at ISO Quality Services Ltd! We hope you will reflect on 2015 as being a productive and successful year and hope you have all seen a successful start to 2016. 

Congratulations to our Newly Certificated Clients

We are pleased to announce that the following clients have had their presentation and received their certificates in the month of November:

D&D Network Services Ltd

On Thursday 3rd December 2015, D&D Network Services Ltd was presented with their ISO 9001, ISO 27001 and ISO 22301 Certificates.

D&D Network Services Ltd offer an extensive range of products and services in IT hardware and software for corporate & education sectors. They work closely with their clients aiming to build a relationship. If you would like to know more about D&D Network Services then you can visit their website.

Lead assessor Peter O’Neill (centre) presents director Duncan Milne (left) and operations director Steve Snead (right) with their  ISO 9001, ISO 27001, and ISO 22301 management standard certificates.

The Malted Waffle Company

Also on Thursday 3rd December 2015, The Malted Waffle Company were presented with their ISO 9001 Certificate.

The Malted Waffle Company was founded in 1986 and have been servicing the hospitality industry with their waffle machines ever since. They cater for the full spectrum of the hospitality industry, big or small. If you would like to know more about The Malted Waffle Company, then please take a look at their website.


The Smart Actuator Company Ltd

On Tuesday 8th December 2015, The Smart Actuator Company Ltd were presented with their ISO 9001 Certificate.

The Smart Actuator Company Ltd is a manufacturer of electric motorised units. If you would like to know about any more about their services you can get in touch via their website.

photo 1

Lead assessor Andrew Graham (right) presents Jerry Brown of The Smart Actuator Company with their new ISO 9001 quality management certificate.

Sonica Fitout Ltd

On Thursday 10th December 2015, Sonica Fitout Ltd was presented with their ISO 9001, ISO 14001 and BS OHSAS 18001 Certificates.

Sonica Fitout Ltd is an interior fit out building contractors. The Sonica culture is geared towards pushing their limits to allow their clients to expect more. If you would like to know more about Sonica Fitout Ltd then you can visit their website.


Donnacha Neary (left), managing director of Sonica Fitout, is presented with their new ISO 9001, ISO 14001 and BS OHSAS 18001 certificates by lead assessor Kieran Ryan (centre) and operations director Jennifer Appleton (right).

ROC Systems Consulting Ltd

On Monday 14th December 2015, ROC Systems Consulting Ltd was presented with their ISO 27001 Certificate. They are a leading global human capital management specialist consultancy. They pride themselves on their team of dedicated consultants who are focused and dynamic and excel at bringing together industry expertise and sound technology knowledge.

If you would like to know more about ROC Systems Consulting then take a look at their website.

Photo 1

Alan Lau, quality manager and operations of ROC Systems Consulting (left), being  presented with their new ISO 27001 information security certificate by lead assessor Rick Allard (right).

Offsite Servers Limited

On Monday 14th December 2015, Offsite Servers Limited was presented with their ISO 27001 Certificate after achieving ISO 9001 Certification last year.

They are a specialist IT solutions company serving quality business with professional cloud hosting solutions. Offsite Servers have a professional reputation that has developed as a result of their commitment, knowledge and ability to consistently meet the client’s needs.

If you would like to know more about Offsite Servers and their work towards ISO 9001 & 27001 then please take a look at their website.

Photo 1

Claire Taylor (left), accounts and management representative of Offsite Servers, is presented with their new ISO 27001 information security management certificate by senior lead assessor Colin Watkins.

ISO 9001:2015 Quality Management Revision

As many of you will know the popular ISO 9001:2008 Standard has been revised and we will now be certifying towards the new ISO 9001:2015 edition.

Worldwide, more than 1.1 million certificates have been issued as businesses become more determined to showcase the quality of their products, services and improve the overall customer experience.

The standards are updated every few years to ensure they remain viable and reflective of the business practises of today. The standards are also revised to make sure core standards are in unison, working together towards a common goal.

If you are an existing or prospective client seeking more information please contact us today on 01905 670303 or email on to book your FREE consultation!

You can read more about the changes here.

ISO 9001:2015 Revision Seminars – book your place!

To make sure you are fully aware and update with these changes, we will be running a range of seminars designed to provide an overview of the implications of these changes.

You can join us on:

Friday, 22 January, 2016 – 09:00 to 13:00

Tuesday, 2 February, 2016 – 09:00 to 13:00

Thursday, 18 February, 2016 – 09:00 to 13:00

ISO 14001:2015 Environmental Management Revision

The ISO 14001 Environmental Management Standard is one of our most popular standards and has continued to grow in popularity as we all become more environmentally aware.

Due to the developments within environmental management as well as a desire to allow for better integration with the other standards, most notably the ISO 9001 Quality Management Standard, the ISO 14001 has been revised, released at the end of 2015.

The main changes included within the revision include:

  • An increased focus on legal and regulatory compliance.
  • Knowledge of compliance becomes a requirement upon senior management as opposed to just the Environmental Management representative.
  • Increased focus on continuous improvement which seeks to future proof the standard.
  • Improved integration with other ISO Standards.
  • Introduction of an environmental performance section

Now introduced, companies already certificated to the ISO 14001 Environmental Management Standard will have 3 years grace to satisfy all the requirements of the new revision.

ISO Quality Services will of course be proactive and take the lead with this transition and will contact clients in due course.

You can learn more about these changes by attending our upcoming Environmental Manager Training course on 23rd March 2015.

Source:  SHP Online

ISO 14001

Leadership and ISO Certification

So far this year we have seen three of our standards upgraded to 2015 editions. And all of the 2015 editions have one main thing that links them this time; a renewed focus on leadership.

As part of the new ISO 9001:2015 there will no longer be a strong focus on the role of the management representative, instead there will be more of a dialogue with senior management.

This has also carried through into the ISO 14001:2015 where knowledge of compliance becomes a requirement upon senior management as opposed to just the Environmental Management representative.

Senior Management is critical to the success of an ISO Management System as implementing any standard requires strong support from the top. Standards need to be fully embedded into the company and culture, and these initiatives tend to be focused at the top level.

To ensure commitment to a standard, everyone has to be working towards one system and one common goal. Your chosen standards need to be part of the overall company strategy, integrated into a business’ mission statement, company vision and values, of which are set and embodied from the top.

Evidence shows that ISO standards are more likely to be accepted and received if they are embraced by leaders and projected out to the team. Managers also provide resources, meaning they need to understand compliance and what is needed to achieve your commitments. Leaders need to communicate their importance, bringing everyone together towards one efficient way.

Leaders and managers will now be at the forefront of reviews and certification audits. They will need to demonstrate their knowledge and commitment to auditors as a requirement.

 ISO 9001:2015

Wonderful Worcestershire Women’s Awards

This week, at an opening event at Browns at the Quay in Worcester, our Operations Director, Jennifer Appleton and our New Business Development Executive, Natalie Allison were short-listed for two awards at the inaugural Wonderful Worcestershire Women’s Awards.

Operations Director Jennifer has been nominated in the category Director or Partner of the Year and Natalie stands to be awarded Young Business Woman of the Year.

The two are joined in their categories by lots of motivational women, showcasing their talent and achievements. Overall, 70 women have been selected for a public vote, which opened on the 13th January.

The awards recognise the achievements of business woman throughout Worcestershire, and look to promote their work within the community.

The Wonderful Worcestershire Women Awards were founded and are headed by Sarah Mayo-Evans, Director at Peach Recruitment and Julia Williams, Director at Premier Places.

Sarah Mayo-Evans, Director at Peach Recruitment said, ‘The Wonderful Worcestershire Women Awards set out to recognise and reward females for their contribution to the county; be it running a successful business, working tirelessly for others or being an inspiration through significant personal or business achievement.’

Julia Williams, Director at Premier Places said, ‘This initiative represents the inspirational women of Worcestershire who balance and juggle their lives relentlessly, supporting their communities and playing such a pivotal role in developing our local economy.’

The five nominees with the most votes in each category will make it through to the final round, where the winners will be chosen by a judging panel. The awards will take place at the Worcestershire County Cricket Club on the 29th April.

Please show your support for Jennifer and Natalie. You can read more about each of their applications and vote for them on the Wonderful Worcestershire Women Awards website from the 13th January. Voting is open for 7 weeks, we would appreciate your support!


Meet Our Team

While it is our job to find out lots about you and your business requirements, we thought that you might like to get to know us a little bit better. Each month we will introduce you to a member of our team, giving you opportunity to learn more about each of us!

Get to know Lauren!

This month you can find out all about Lauren Kebby, our Client Relationship Administrator!

What is your role in the office?
I am a client relationship administrator which means I have a customer facing role. I deal with any support requests client queries that come in to the office, whilst working with clients on a daily basis with their audit schedules and bookings.

What is your favourite thing about working at ISO QSL?
It would have to be the team I work with. Everybody gets along with everyone else, so it’s a great atmosphere when you come into the office. We’re like a big family! It now wouldn’t be the same without everyone here!

Why did you choose this profession?
I believe it was the ideal job for me when I finished university. After graduating with a business degree, it was the perfect opportunity for me to take my professional development further.

Tell us something in the office nobody knows about you.
I used to swim for Worcester County and I swam 5 miles in one evening! I finished this swim on a butterfly stroke.

If you won the lottery what would the first thing you’d do be?
I would travel the world without a doubt. Visiting every country imaginable! I want to be able to see the diverse and beautiful world for myself. I love travelling so this would be the most amazing thing to do.

What did you want to be when you were growing up?
I wanted to be a holiday rep! I’ve always wanted to live abroad because of obviously the sun and the atmosphere. As well as this, I like making people happy so being a holiday rep means I would have been making people’s holidays more enjoyable!

Tell us something you have always wanted to do but have been too scared?
Run the London Marathon but I’m scared of all the hard work and pain leading up to the big run!

As it’s your birthday coming up this month, what is your fondest birthday memory?
My 18th birthday in London at the Hard Rock Café as I was surprised by having to stand on the table in the middle of the restaurant, with my face displayed on the TV whilst the whole restaurant sang Happy Birthday to me! I then got free cocktails and sundaes for my family and me.

What is the best birthday present you have received? Why?
I received a trip to the Harry Potter world from my partners Mum and Dad which has to be my best birthday present so far. As I got a stopover in London and I love Harry Potter so this was perfect!

 ISO Training Services Update

ISO Training Services

As an independent organisation, we understand how important training is to a company and have seen first-hand the boost to morale, profits, customer satisfaction and employee loyalty.

We are also aware that delivering high quality services, consistently, is a challenge for any organisation which is why we aim to make it easier for you.

Our courses are intensive but fully interactive sessions, which focus on the important element of training – the end application!


Dates: 28th January 2015 (9.30am start)

Cost:   £295 + VAT per delegate (Inc. materials & refreshments)

I have lots of questions; is this course right for me?

Have you recently implemented ISO 9001; are you new to the standard or are you not sure if ISO 9001 is for you? Then this is an excellent introduction for anyone involved in the development, implementation and management of ISO 9001.

This training course is designed to help your organisation demonstrate commitment to quality and customer satisfaction, as well as continuously improving your quality management systems (QMS).

Our friendly trainers will help you overcome any reservations you might have and enable you to understand the requirements of the standard, help you to improve your management processes and prepare your business for growth.

And finally it’ll provide an overview of the purpose and requirements of ISO 9001 as a tool for business improvement.

Course Content

Quality Manager training will cover the following topics, as well as allowing for question & answer sessions on the day:

      • Principles and elements of ISO 9001
      • Role of the Quality Manager
      • How to integrate ISO into the daily activities of the business
      • Effective objective setting
      • How to run a Management Review Meeting effectively
      • Guide to internal auditing
      • Focus on bench marking and its importance to quality management
      • Continuous improvement
 As an independent organisation, we understand how important training is to a company and have seen first-hand the boost to morale, profits, customer satisfaction and employee loyalty.We are also aware that delivering high quality services, consistently, is a challenge for any organisation which is why we aim to make it easier for you.

Our courses are intensive but fully interactive sessions, which focus on the important element of training – the end application!
ISO 27001 Information Security Management


Dates: 24th/25th February 2015 (2 day course)
Cost: £450 + VAT per delegate

Why attend this course?

No information security management system can achieve its potential unless the underlying principles are understood, supported by management and become part of a company’s normal operating procedure.

This course will address the main principles and elements involved when adopting the ISO 27001 standard and provide a foundation for companies who are interested in using the standard as the mainstay for their information security approach.

You will gain an understanding of:
• Categorising and mitigating risk
• Scoping and maintaining an Information Security Management System
• Asset management
• Setting up security governance and associated roles involved

Course Content

• Principles and elements of ISO 27001
• Role of the information security management representative
• How to establish information security governance within your organisation
• Asset management – how to complete an inventory
• Completion of risk assessments
• Statement of applicability
• Document requirements
There will also be a chance for a questions and answers at the end of each session with a recap at the end of the day.

Feel you or a colleague would benefit from this training? To attend this course or for more information, please call 01905 670303 or email


ISO Training Services

Bid & Tender Writing Training

In addition, our partners at Thornton & Lowe are running two upcoming training workshops in Manchester City Centre based on bidding and tendering practises. Founded in 2009 Thornton & Lowe has quickly grown as a niche bid management, procurement and training provider offering strategic guidance, operational support and business solutions to a range of clients.

Theses approved ILM Development Programmes in Bidding & Tendering include: ilm

An Introduction to Bidding & Tendering: Ensuring Pre-qualification (PQQ) Success

  • Understanding the public sector procurement process
  • How to find suitable opportunities
  • Identifying barriers to PQQ success
  • A pathway to contract readiness
  • Gaining experience when you can’t win contracts
  • Developing your PQQ response to maximise success
  • Importance of evidence
  • What does a good PQQ response look like
  • Making use of feedback and continuous improvement

Who should attend? Click here for more information.

If you would like to express an interest, or you would like to book on this course, please click here.

Bidding & Tendering: Improving Performance and Winning More Contracts

  • Developing a bid strategy and business winning systems
  • Bid no bid procedures and reporting
  • The importance of relationships
  • Understanding bid requirements
  • Developing discriminators and win themes
  • Planning, preparing and writing a response
  • Added value and social value
  • Colour reviews
  • Branding, design and use of colour
  • Feedback, freedom of information and continuous improvement

Who should attend? Click here for more information.

What people have said about their past events!

“I found the day extremely useful and have had a lot of information to feedback to the rest of our team, so thank you!”

“The day was really helpful, a day well spent.”

Course Dates Added for Birmingham in February 2016!

PQQ Workshop – Introduction to bidding
Date: 20th January 2016
Location: London

ITT Workshop – Developing your bids and improving success rates
Date: 21st January 2016
Location: London

Bid Writing – Developing the written content of your bid
Date: 11th February 2016
Location: Birmingham

PQQ Workshop – Introduction to bidding
Date: 24th February 2016
Location: Birmingham

If you would like more information or to book on the course, please get in touch with Thornton & Lowe’s head office on 01204 238 046, or email the team at

Be part of our LinkedIn community

If you haven’t joined already – what are you waiting for?

ISO news, training updates and offers, meet the ISO QSL team and connect with other like-minded individuals.

Visit us at: ISO QSL LinkedIn Company page

Networking events in January/February 2016

Apprentices in Business Networking Evening

Date: 27.01.2016

Cost: FREE to attend for both apprentices and employers

Time: 5.30pm- 8.30pm

Venue: NEW LARGER VENUE! Worcestershire County Cricket Club


Event Description

Apprentices in Business networking club was created for Worcestershire apprentices to meet like-minded young people (aged 18-24) in a less formal environment than work or college.  The events are designed to be fun, informative and give plenty of time to meet new people. Free drinks and nibbles are provided, to keep the event fun.

Herefordshire & Worcestershire Chamber of Commerce – Networking Breakfast

Date: 02.02.16

Cost: £17.50 Members / £35.00 Non members

Time: 07.30am – 9.30am

Venue: Abbey Hotel, Redditch

Website:Herefordshire & Worcestershire Chamber of Commerce

Event Description

A great opportunity for networking and making new business contacts at a Redditch networking breakfast. At this event, they will be having a go at the Abbey’s two floored Driving Range!

Herefordshire & Worcestershire Chamber of Commerce – Networking Night

Date: 11.02.16

Cost: £20.00 for members/ £35.00 for Non-members

Time: 06.00pm – 8.00pm

Venue: Casablanca Wine Bar, Worcester

Website:Herefordshire & Worcestershire Chamber of Commerce

Event Description

A wine and cheese evening where you can enjoy a drink, 6 wine tastings and selection of meats and cheeses while you network.

Greater Birmingham

Just Networking

Date: 24.02.2016

Time: 5.30pm – 7.30pm

Cost: Free

Venue: Ebb & Flow Café Bar Solihull

Website:Greater Birmingham Chamber of Commerce

Event Description

An after work networking opportunity to meet and make valuable connections with other members of the business community.

Greater Birmingham

Lichfield Professional Networking Lunch

Date: 12.02.2016

Time: 12.15pm – 2.00pm

Cost: £18 for a member/ £25 for a Non-member

Venue: St John’s House Hotel, Lichfield

Website:Greater Birmingham Chamber of Commerce

Event Description

A newly formed business event! The drinks and lunch will be served on the lawn which will provide the perfect backdrop for professionals to meet and network over lunch.

Are you a client of ours? Would you recommend our services to your clients / suppliers…why not refer a friend?

Win a case of wine worth £1,000Receive a free case of wine or a £50 Marks & Spencer’s Voucher…..the choice is yours!

(To qualify for this you must refer a successful lead).

To offer your referrals please contact – or call 01905 670303

ISO Quality Services Ltd are proud to specialise in the implementation and certification of the Internationally recognised ISO and BS EN Management Standards.

Do you want to get ahead of your competition? Win more tenders or save time and money on reoccurring issues? Contact us today on 0330 058 5551 or email

Alternatively, you can request a quote by filling out our enquiry form and a member of our team will be in touch shortly.

Related Posts

Why Technology Could be Your Greatest Strength and Biggest Risk

17 Oct, 2023

In this guest article with Duncan Sutcliffe from Sutcliffe & Co Insurance Brokers, we look at why brokers are talking about cyber and data insurance, and the growth in demand for cyber security and information security standards like ISO 27001.

ISO QSL Bingo Box Challenge Is Back!

2 Oct, 2023

We are thrilled to announce the return of our Bingo Box challenge for the 6th time! Foodbanks, the lifelines for countless families, are grappling with unprecedented demand, leaving their shelves empty and their resources stretched thin.

Reduce, Reuse, Recycle

ISO 14001 Is Just About Recycling… Isn’t It?

19 Sep, 2023

The days of checking bins have gone! Find out how ISO 14001 has changed with the times.

Puzzle piece being put in place in to the center of a circle.

10 Benefits of Implementing Multiple ISO Standards

30 Aug, 2023

In the dynamic landscape of modern business, organisations are constantly seeking ways to enhance operational efficiency, quality, and management practices. A powerful strategy that has gained traction is the implementation of multiple ISO standards.