30 Oct, 2014
From a translation company’s perspective, the standard is a way of illustrating excellence within the industry. Building upon this, it can be a way of protecting the industry and its reputation. In addition to this it can:
Internally, it can be used to ensure on-going staff development through training and this will be very appealing to any prospective employees which will aid the businesses attempts to attract the most talented translators.
Externally, the standard will increase customer confidence in the particular business. A prospective customer can be assured that while using a business with this standard they will receive the very best quality translation services.
It has become easier for new businesses to enter the market and sadly this will attract some “charlatans”. These businesses may promise a quality translation service but are actually just running it through one of the many free translation programmes available on the internet which may not be accurate.
With this in mind, the BS EN 15038 Translation Services Management Standard is something that customers of the industry can look out for as it is a promise of quality. To maintain this European standard, a company has to prove to an external assessor that their translation processes and procedures are both strong and robust. The standard breaks down these processes and procedures into several areas which include:
ISO Quality Services Ltd suggest that all clients display their standard’s logo on all marketing literature, be it their website, letterheads or email signatures. The standard is a mark of excellence so shout about it!!
ISO Quality Services Ltd are proud to specialise in the implementation and certification of the Internationally recognised ISO and BS EN Management Standards.
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