ISO Quality Services – September 2015 Newsletter

16 Sep, 2015

Welcome to the September edition of the ISO Quality Services Newsletter

Over the last month we have witnessed ‘Black Monday’ as the Chinese economy impacted global share prices, a successful Athletics championship and a new labour leader, as we all get ready to enjoy the Rugby World Cup!

Congratulations to our Newly Certificated Clients

Ambicorp Ltd 

On Tuesday 18th August 2015, Ambicorp Ltd were presented with their ISO 9001 Quality Management Certificate.

Ambicorp Ltd is a private medical transportation company. They were founded in 2000 and are based in Nottinghamshire. To find out more about their services please visit their website.

The company strive to build strong working relationships, with all team members making the effort to listen and ask questions, ensuring they fully understand each individuals needs.

ISO 9001

Lead assessor Percy Benyon presents Ambicorp Ltd management representative Luke Playden with their ISO 9001 Quality Management Certificate.

Jiva Healthcare Ltd

On Thursday 20th August 2015, Jiva Healthcare Ltd were presented with their ISO 9001 Quality Management Certificate.

Jiva Healthcare Ltd, founded in 2007 is an Adult Social Care Home, providing residential care, respite care and supported living across Sussex.

They believe that their philosophy of care  is what makes Jiva unique – having a holistic approach to care that ensures each individual chooses the right path for themselves for a rich, fulfilling future.

ISO 9001

Lead assessor Rick Allard presents Jiva Healthcare’s registered manager David Stanley with their ISO 9001 Quality Management Certificate.

ISO 14001:2015, the revised Environmental Management Standard

The ISO 14001 Environmental Standard has been revised and will be available soon.

The standard has grown to be one of our most popular and this revised edition will ensure the standard is in keeping with the latest industry trends, such as technology and changing stakeholder expectations.

Employing this standard helps you to move in a more sustainable and compliant direction, with many companies seeing advantages stemming from competitive and financial advantage as interest in this area continues to grow.

If you already have this standard then you have a three year grace period to upgrade, however we will be going through all the alterations in our upcoming Environmental Manager Training on the 21st October if you wish to get a head start in understanding the changes!

If you are new to this standard and looking at implementing the new revised edition and require more information please contact us on 01905 670303 or email

 14001 2015

New translation standard ISO 17100 beginning next month

What does this mean for the BS EN 15038?

The new ISO 17100 Translation Services Management Standard effectively supersedes the old European standard.

This means that any company looking to implement a translation standard should look to the ISO 17100.

With regards to companies who already hold the BS EN 15038, it is advised that you contact your certifier to agree the steps going forward.

Existing clients need not worry; all clients that hold the former standard will be contacted and subsequently supported through the transition process.

Here at ISO Quality Services Ltd we are currently mapping the changes between the BS EN 15038 and the new ISO 17100 to make it as seamless as possible for those with the original standard already in place.

What’s new within the ISO 17100:2015? Read the article in full here

We expect to be implementing the new standard for both existing and new clients from the beginning October onwards.

If you are an existing or prospective business seeking more information please contact us today on 01905 670303 or email on

Sources: ISO Standards

ISO 17100:2015

We’re Finalists! Apprenticeship Awards, Family business Awards

Last month we were fortunate enough to make it through to the finals of two awards; one recognising our ongoing commitment to apprentices, the other celebrating our success as one of the West Midlands family-run businesses.

Selected as a finalist in the category of SME Employer of the Year at the National Apprenticeship Awards 2015 (West Midlands region), this is further recognition for an apprenticeship scheme which saw ISO Quality Services named ‘Worcestershire Apprenticeship Employer of the Year 2014′.

We currently employ 3 apprentices and are hoping to take on 2 more apprentices this year. Since their introduction, our apprentices’ (Emily Cameron, Mike Williams and Natalie Allison) have become permanent members of staff while going on to study for further qualifications with the backing of the company.

This month also saw us reach the finals in the Family Business Awards in the category of Employer of the Year.

We look forward to both ceremonies with the Apprenticeship awards just around the corner on the 8th October at Edgbaston Cricket Ground in Birmingham. Wish us luck!


Meet Our Team

While it is our job to find out lots about you and your business requirements, we thought that you might like to get to know us a little bit better. Each month we will introduce you to a member of our team, giving you an opportunity to learn more about each of us!

First up is Natalie, who has been with ISO Quality Services for 2 years, originally joining the team as an Apprentice and is one of the main influencers behind our continued commitment to Apprentices.  As we are finalists for this year’s National Apprenticeship Awards we thought it would be nice present Natalie and learn all about her contributions.

Get to know Natalie

What is your role in the office? New Business Development Administrator

What is your favourite thing about working at ISO Quality Services? As we are a small team, we all get along so well, we can talk to each other about anything, and we also do lots of social things with each other outside of work.

Tell us something that nobody in the office knows about you? I used to do Jiu Jitsu; I went around the country competing in competitions, winning Gold and Silver Trophies and Medals.

What advice would you offer any young person considering an apprenticeship? A lot of people assume that it is better to get an apprenticeship with a massive company; however I have found that working within an SME business, the company has more time to devote to your training and helping you throughout your apprenticeship.

ISO Icebreakers

What was the last movie you went to? What did you think? The last movie I saw was Sinister 2; I am a big fan of horror movies.

If you could only eat one meal for the rest of your life, what would it be? Steak and home-made chips.

If you were a super-hero, what powers would you have? I would have the power of invisibility, mind reading and the ability to have an infinite amount of things.

If you could share a meal with any 4 individuals, living or dead, who would they be? Tom Hardy, Daniel Craig, Freddie Mercury and Cillian Murphy.

If you could witness any event past, present or future, what would it be? The beginning of the universe.

If you could learn to do anything, what would it be? Teleport


Extreme Amazonian Culture, the debate continues…

A recent article written by the New York Times has sparked a big industry debate surrounding Amazon, one of the world’s leading eCommerce giants, with professionals all over the world having their say.

In this article Amazon were condemned for exploiting staff, providing an insight into their seemingly negative work culture with horrors regarding the working lives of “Amazonians” being brought into the public eye.

This article showcased Amazon as being focused solely on sales, with employees being expected to work long hours; well into the evening, weekends and while on holiday. Clearly the work life balance is not a phenomenon given much consideration at Amazon.

This could be seen as quite surprising that an innovative and transformational company like Amazon could have this kind of culture in operation behind the scenes as they are known for exceptional customer service and customer focus.

Articles in support of Amazon and Jeff Bezo claimed that these working routines are nothing new and synonymous with common business practices.

All of these articles seemed to agree that Amazon would not have had this much success without these strict procedures. There is no doubt that Amazon has amassed many achievements and that is a testament to its employees, though we would find it difficult to believe that this is the only avenue for success!

Whatever your view, a company culture is an important factor in business strategy, customer focus, promoting shared ideals and ultimately the company will attract talented people to a business but the culture will retain them.

What do you think? What culture works well for you?

To read more on this topic please see this article in full featured in our latest news.

Sources: LinkedIn Pulse, CNBC, NY Times, Forbes

5 tips to help strengthen your workplace culture

Following on from the example of corporate culture at Amazon, you might now be questioning your own company culture.

Let’s first look at a couple of the tell-tale signs of a culture breakdown; have you lost any major clients? Had to say goodbye to talented or imperative employees?

Ask your employees or colleagues: is everyone aware of their individual goals and the goals of the company?

These tips could help to better understand your culture and how to properly implant it in the minds and hearts of your workforce.

  1. COMMUNICATION Establish effective communication tools; last month we told you about Team Voice which allows colleagues to reward good efforts and helps create trust.
  2. QUALITY – Ensuring high quality helps give the team a sense of purpose and clarity. ISO standards can be used to address these concerns and establish protocols so that everyone knows their place in the company and processes.
  3. VALUES – Live and breathe your Mission and Vision statements and use them to create your company values, comprised of shared goals and traditions which your employees need to buy in to.
  4. HIRING – Your HR Department and hiring managers need to understand these values and emphasise the culture you’re trying to create when selecting candidates.
  5. SATISFACTION- Conduct regular satisfaction surveys; regularly ask employees how they would further develop and enhance company culture.

Culture is becoming a key differentiator in business as implementing an open corporate culture has been shown to encourage improved employee engagement and an increased chance to retain talented employees, both of which contribute towards increased staff satisfaction and productivity.

If your employees are more inspired to work harder and to a higher standard, your company is much more likely to win business and inspire existing customers.

Sources: Broad Vision, Business Financial Post

 ISO Training Services Update

ISO Training Services


As an independent organisation, we understand how important training is to a company and have seen first-hand the boost to morale, profits, customer satisfaction and employee loyalty.

We are also aware that delivering high quality services, consistently, is a challenge for any organisation which is why we aim to make it easier for you.

Our courses are intensive but fully interactive sessions, which focus on the important element of training – the end application!
ISO 27001 Information Security Management


Dates: 29th/30th September 2015 (2 day course)
Cost: £450 + VAT per delegate

Why attend this course?

No information security management system can achieve its potential unless the underlying principles are understood, supported by management and become part of a company’s normal operating procedure.

This course will address the main principles and elements involved when adopting the ISO 27001 standard and provide a foundation for companies who are interested in using the standard as the mainstay for their information security approach.

You will gain an understanding of:
• Categorising and mitigating risk
• Scoping and maintaining an Information Security Management System
• Asset management
• Setting up security governance and associated roles involved

Course Content

• Principles and elements of ISO 27001
• Role of the information security management representative
• How to establish information security governance within your organisation
• Asset management – how to complete an inventory
• Completion of risk assessments
• Statement of applicability
• Document requirements
There will also be a chance for a questions and answers at the end of each session with a recap at the end of the day.


Date:   21st October 2015

Cost: £295 + VAT per delegate

An ISO 14001 environmental management system is a systematic and process driven approach to controlling those aspects of your business that have a significant impact on the environment. The system is proven to make business owners and managers be more aware of their environmental responsibilities, including legal and regulatory accountabilities, and being able to manage and control the associated risks. Our Environmental Manager training will cover the following key topics, as well as allowing for question & answer sessions on the day:

  •  What is ISO 14001:2004?
  • Principles of Environmental Management
  • The role of an Environmental Manager
  • Using the management system as a strategic tool to identify areas where cost savings can be captured
  • How to monitor the effectiveness of the management system within the company
  • How to integrate ISO into your daily business activities and strategic planning of the Organisation
  • Continuous improvement
  • A guide to internal auditing

Sounds interesting? Want to know more?

For further details of each course and others that we offer, we have a dedicated training website where all of our training information, courses and dates will be available, along with case studies, news articles and Meet the Trainer!

To book your place please call 01905 670303 or email our Training Co-ordinator


Growth AcceleratorISO Training Services

t&lThornton & Lowe Tender Training

In addition, in September our friends at Thornton & Lowe are running two training workshops in Manchester City Centre based on bidding and tendering practises. Founded in 2009 Thornton & Lowe has quickly grown as a niche bid management, procurement and training provider offering strategic guidance, operational support and business solutions to a range of clients.

These approved ILM Development Programmes in Bidding & Tendering include: ilm

An Introduction to Bidding & Tendering: Ensuring Prequalification (PQQ) Success

Wednesday 23rd September – Manchester City Centre [full day]

  • Understanding the public sector procurement process
  • How to find suitable opportunities
  • Identifying barriers to PQQ success
  • A pathway to contract readiness
  • Gaining experience when you can’t win contracts
  • Developing your PQQ response to maximise success
  • Importance of evidence
  • What does a good PQQ response look like
  • Making use of feedback and continuous improvement

Who should attend? Click here for more information.

If you would like to express an interest, or you would like to book on this course, please click here.

Bidding & Tendering: Improving Performance and Winning More Contracts

Thursday 24th September – Manchester City Centre [full day]

  • Developing a bid strategy and business winning systems
  • Bid no bid procedures and reporting
  • The importance of relationships
  • Understanding bid requirements
  • Developing discriminators and win themes
  • Planning, preparing and writing a response
  • Added value and social value
  • Colour reviews
  • Branding, design and use of colour
  • Feedback, freedom of information and continuous improvement

Who should attend? Click here for more information.

If you would like to express an interest, or you would like to book on this course, please click here.

The cost for this is £285+VAT per delegate, which includes all course material, lunch and refreshments throughout the day.

 What people have said about their past events!

“I found the day extremely useful and have had a lot of information to feedback to the rest of our team, so thank you!”

“The day was really helpful, a day well spent.”

Be part of our LinkedIn community

If you haven’t joined already – what are you waiting for?

ISO news, training updates and offers, meet the ISO QSL team and connect with other like-minded individuals.

Visit us at: ISO QSL LinkedIn Company page

Networking events in September-October

Herefordshire & Worcestershire Chamber of Commerce –

Worcester Networking Breakfast

Date: Thursday 15 October 2015

Cost: £17.50 +VAT  Members / £35.00 Non members +VAT

Time: Event begins from 07:30 AM

Venue: Worcestershire County Cricket Club, Worcester WR2 4QQ

Website: Herefordshire & Worcestershire Chamber of Commerce

Event Description

This business breakfast is held monthly and draws in a wide range of businesses from Worcestershire and beyond. With lots of opportunities for networking and a thought-provoking business speaker, it’s the best breakfast most of us will have in a month. The early start will fit in nicely with your working day.


Greater BirminghamGreater Birmingham Chambers of Commerce – How to make the most of your Membership

Date: 06.10.2015

Cost: FREE to members – £10.00 +VAT to non-members

Time: 09.00am – 11.00am

Venue: Birmingham Chamber of Commerce, 75 Harborne Road, Edgbaston, Birmingham, B15 3DH

Website: Greater Birmingham Chamber of Commerce

Event Description

Being a Chamber member provides you with lots of opportunity to network, raise your business profile and help you gain greater knowledge and skills which can give your business differentiation and a real advantage. This event gives delegates the chance to understand more about the products, services and benefits membership can bring your business and how to use these effectively to help develop and grow your business.

Whether you are a prospective member, have recently joined, or simply wish to refresh your knowledge about what is available in order to get the greatest return on your investment, this event is designed for you.

Director of Events, Henrik Court is the key speaker at this event. Henrik has more than seven years experience of working for the Chamber and will help you to create an action plan to take back to your business for future implementation. Premier Member Relationship Manager, Howard Blow, will also be speaking about the features and benefits of membership.

Steve Bushell from Probrand Ltd, will be sharing his experience of being a member and how this has helped to raise the profile of the company.


Greater BirminghamGreater Birmingham Chambers of Commerce – Business Breakfast with Kathryn James, Managing Director of The NEC

Date: 15.10.2015

Cost: £15.00 + VAT for members – £22.50 + VAT to non-members

Time: 07.30 am – 11.00 am

Venue: Birmingham Chamber of Commerce, 75 Harborne Road, Edgbaston, Birmingham, B15 3DH

Website: Greater Birmingham Chamber of Commerce

Event Description

In July 2007 Kathryn was appointed Managing Director of the National Exhibition Centre.

Kathryn is responsible for the strategic direction of the NEC – increasing revenue and profitability through the identification of market opportunities, developing existing business and building strong relationships within the industry and with key stakeholders.

In addition, she is heading up “Destination NEC”, a concept that is seeking to create a true destination at the NEC.

Kathryn will be speaking about the latest developments and progress of the NEC, including Resort World, and what this will mean for business in the region.

A full English breakfast will be served.

There will be an opportunity to network with other delegates before and after the main address.


downloadKidwells Networking Event

Date: 24.10.2015

Cost: FREE

Time: 7.30am – 9.30am

Venue: Kidwells House, 4 Coldnose Road, Rotherwas Industrial Estate, Hereford, HR2 6JL

Website: Kidwells Group

Event Description

No Frills, No Fuss, No 60 second intro – just a good straight forward FREE networking event with coffee and croissants.

There will be the opportunity at each meeting for one business to give a 10 minute overview of their business and to bring brochures and marketing material. The business chosen for the following meeting will be drawn from the business cards provided at the event.


Are you a client of ours? Would you recommend our services to your clients / suppliers…why not refer a friend?

Win a case of wine worth £1,000Receive a free case of wine or a £50 Marks & Spencer’s Voucher…..the choice is yours!

(To qualify for this you must refer a successful lead).

To offer your referrals please contact – or call 01905 670 303

ISO Quality Services Ltd are proud to specialise in the implementation and certification of the Internationally recognised ISO and BS EN Management Standards.

Do you want to get ahead of your competition? Win more tenders or save time and money on reoccurring issues? Contact us today on 0330 058 5551 or email

Alternatively, you can request a quote by filling out our enquiry form and a member of our team will be in touch shortly.

Related Posts

Why Technology Could be Your Greatest Strength and Biggest Risk

17 Oct, 2023

In this guest article with Duncan Sutcliffe from Sutcliffe & Co Insurance Brokers, we look at why brokers are talking about cyber and data insurance, and the growth in demand for cyber security and information security standards like ISO 27001.

ISO QSL Bingo Box Challenge Is Back!

2 Oct, 2023

We are thrilled to announce the return of our Bingo Box challenge for the 6th time! Foodbanks, the lifelines for countless families, are grappling with unprecedented demand, leaving their shelves empty and their resources stretched thin.

Reduce, Reuse, Recycle

ISO 14001 Is Just About Recycling… Isn’t It?

19 Sep, 2023

The days of checking bins have gone! Find out how ISO 14001 has changed with the times.

Puzzle piece being put in place in to the center of a circle.

10 Benefits of Implementing Multiple ISO Standards

30 Aug, 2023

In the dynamic landscape of modern business, organisations are constantly seeking ways to enhance operational efficiency, quality, and management practices. A powerful strategy that has gained traction is the implementation of multiple ISO standards.