ISO 9001 Objectives and staff engagement
ISO 9001 Objectives and staff engagement
£59.00 +VAT
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Please note: ISO 9001:2026 has now been published. This online training module is currently being reviewed and updated to reflect the new standard. In the meantime, all content remains aligned with ISO 9001:2015 requirements.
Module overview
Effective objectives are at the heart of any successful organisation. Â Clause 6 of ISO 9001 focuses on planning, including the establishment of quality objectives that support the continual improvement of your business. Â Objectives provide a clear direction, measure progress, and help ensure your Quality Management System (QMS) is achieving its intended outcomes.
This module explores how to set, communicate, and review objectives, as well as strategies for engaging staff in quality initiatives.  You’ll learn how to make objectives meaningful, actionable, and aligned with your organisation’s goals, helping create a culture of continual improvement.
Learning outcomes
By the end of the module, you will have:
- An understanding of how objectives can be used to drive business improvement
- A process for developing, communicating, and reviewing objectives
- A communication plan for raising staff awareness
- Considered staff engagement strategies and planned how to maintain engagement
- Share examples of good practice
You’ll also receive:
- A reflection log to help you identify quality objectives and improve staff engagement in continual improvement
- Recommended next steps for strengthening your quality objectives and staff engagement
- A communication plan template
Is this module right for me?
This module is ideal if you:
- Want an understanding of quality objectives and staff engagement strategies
- Prefer to learn at your own pace and in your own time
- Need a quick refresher, or are new to quality management
No prior knowledge is required. This module is beginner-friendly and designed to help you build confidence from the ground up.
For a more in-depth look at ISO 9001, our auditor-led training may be a better fit.
What’s included?
- Access to the ISO 9001 Objectives and Staff Engagement online training module
- A reflection log to help you identify quality objectives and improve staff engagement in continual improvement
- Recommended next steps for strengthening your quality objectives and staff engagement
- A communication plan template
- A knowledge check and personalised training certificate
- Six months of access to revisit content whenever you need
How does online ISO training work?
What happens depends on who you’re purchasing the training for.
If you are purchasing the training for yourself
Once you’ve completed your purchase, you’ll receive an email confirming your enrolment, followed by a separate email with your login details for our online training platform.
You can then log in and start your training when you’re ready.
If you are purchasing training for someone else
Once you’ve completed your purchase, you’ll receive an email with instructions on how to enrol your learner(s) onto the training you’ve purchased.
You can enrol learners individually, or if you’re enrolling multiple people, you can use the CSV upload provided on the enrolment platform.
Once enrolled, each learner will receive an email confirming their enrolment, followed by a separate email containing their login details.
Completing your training
Learners will need to complete the pre-training survey, training module, knowledge check and feedback before downloading their personalised certificate.
Haven’t received an email?
Please check your junk folder first. If you still can’t find it, contact our training team on 0333 251 3721 or email training@isoqsltd.com, and we’ll be happy to help.
Looking to build a stronger understanding of ISO 9001?
For a deeper understanding of ISO 9001, our auditor-led ISO 9001 training provides a detailed, clause-by-clause explanation of the standard.  Delivered by one of our experienced lead auditors, this one-day course is designed to help you apply theory to real-life business scenarios.  You’ll also benefit from peer learning, sharing challenges and insights with other delegates.
Alternatively, you can enrol in our ISO 9001 online training bundle. Â This package includes all six ISO 9001 training modules, while saving over 20% compared to purchasing modules individually.
Who should take this module?
Anyone involved in the implementation and day-to-day running of your management system, as well as those looking to build or refresh their understanding of the topic.Â
Do I need prior ISO knowledge?
No. This module provides a helpful introduction and is suitable for beginners.Â
How long does it take to complete the module?
Each module takes approximately 30 minutes to complete.
Is there a test?
Yes, a short knowledge check at the end of the module is required to receive your certificate.Â
Do I need headphones?
Yes, some modules require the use of headphones or speakers at certain points to access essential audio content. We recommend having them ready before you begin to ensure a smooth learning experience.
Can I revisit the module after completion?
Yes, you’ll have full access to the module for up to six months, so you can revisit the content at any time.
How do I access the module?
Our online training platform can be accessed via the Client Portal button at the top of this page or by following this link: https://train.isotrainingservicesltd.com/
Do you offer discounts for teams?
Yes. If you need to train more than 20 people, contact us to arrange a multi-user licence and discounted pricing. Â
I've been enrolled on the training instead of the person I bought it for
Don’t worry, we can help get this sorted.
If you’ve been enrolled on the training instead of the person you purchased it for, we’ll need to remove you from the course and enrol the correct learner.
Please speak with our training team on 0330 058 5551 or email training@isoqsltd.com, and we’ll take care of this for you.
I purchased multiple modules, but it won't let me enrol all my learners
If you’ve purchased multiple training modules but are having trouble enrolling all your learners, please speak with our training team on 0330 058 5551 or email training@isoqsltd.com, and we’ll look into this for you.
I've added the wrong learner to an online training module
Don’t worry, please get in touch, and we’ll help you sort this out.
Once a learner is enrolled on an online training module, the module is classed as used and cannot simply be reassigned to another learner. We’ll therefore need to remove the incorrect learner and enrol the correct person for you.
Please speak with our training team on 0330 058 5551 or email training@isoqsltd.com, and we’ll take care of this for you.
I’ve purchased online training but don’t know what to do next
What happens next depends on who you purchased the training for.
If you purchased the training for yourself, you should receive an email with details of how to access your online training account, along with your login information.
If you purchased the training for someone else, you should receive an email with instructions on how to enrol your learner(s) onto the training you have purchased.
If you can’t find the relevant email, please check your junk folder. If it’s still not there, please contact our training team on 0330 058 5551 or email training@isoqsltd.com, and we’ll be happy to help.
I’ve bought the training, but the learner hasn’t received anything
Once you’ve enrolled a learner on to their online training, they should receive an enrolment confirmation email, followed by a separate email with their login details.
If they haven’t received either email, please ask them to check their junk folder.
Still nothing? Please contact our training team on 0330 058 5551 or email training@isoqsltd.com, and we’ll look into this for you.
DO YOU NEED SOME ADVICE?
If you’re not sure if online, auditor led or bespoke training is best for you, please contact us. We’ll be delighted to help.
Don’t forget, we also offer certification and consultancy services in many countries too.
