ISO 9001 Leadership and performance measures
ISO 9001 Leadership and performance measures
£59.00 +VAT
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Module overview
Strong leadership is the foundation of an effectiveย Quality Management System (QMS).
Clause 5 of ISO 9001 focuses on leadership, requiring visible commitment from management to ensure your QMS delivers real and lasting value.ย Without strong leadership, even well-designed systems can struggle to achieve their full potential.
This module will help you understand what leadership means in the context of ISO 9001 and how performance measures can support continuous improvement and customer satisfaction.
Learning outcomes
By the end of the module, you will have:
- An understanding of leadership in the context of ISO 9001 Quality Management
- Identified leadership โqualityโ good practice
- Considered how to establish, analyse, and review meaningful performance measures
- Shared examples of good practice
Youโll also receive:
- A reflection log to help you assess leadershipโs commitment, customer-focused actions, and relevant performance measures.
- Recommended next steps to support you in embedding leadership practices and performance measurement into your organisation
Is this module right for me?
This module is ideal if you:
- Want an understanding of leadership in the context of ISO 9001
- Want guidance on identifying and using performance measures effectively
- Prefer to learn at your own pace and in your own time
- Need a quick refresher, or are new to quality management
No prior knowledge is required.ย This module is beginner-friendly and designed to help you build confidence from the ground up.
For a more in-depth look at ISO 9001, our auditor-led training may be a better fit.
What’s included?
- Access to the ISO 9001 Leadership and Performance Measures online training module
- A reflection log to help you assess leadershipโs commitment, customer-focused actions, and relevant performance measures.
- Recommended next steps to support you in embedding leadership practices and performance measurement into your organisation
- A knowledge check and personalised training certificate
- Six months of access to revisit content whenever you need
How does online ISO training work?
Once payment is received, we will email your login details to you. ย If you don’t receive this email, please check your junk folder or contact us.
After completing the pre-training survey, training module, and knowledge check, you can download your personalised certificate for your records.
Looking to build a stronger understanding of ISO 9001?
For a deeper understanding of ISO 9001, our auditor-led ISO 9001 training provides a detailed, clause-by-clause explanation of the standard. ย Delivered by one of our experienced lead auditors, this one-day course is designed to help you apply theory to real-life business scenarios. ย Youโll also benefit from peer learning, sharing challenges and insights with other delegates.
Alternatively, you can enrol in our ISO 9001 online training bundle. ย This package includes all six ISO 9001 training modules, while saving over 20% compared to purchasing modules individually.
Who should take this module?
Anyone involved in the implementation and day-to-day running of your management system, as well as those looking to build or refresh their understanding of the topic.ย
Do I need prior ISO knowledge?
No.ย This module provides a helpful introduction and is suitable for beginners.ย
How long does it take to complete the module?
Each module takes approximately 30 minutes to complete.
Is there a test?
Yes, a short knowledge check at the end of the module is required to receive your certificate.ย
Do I need headphones?
Yes, some modules require the use of headphones or speakers at certain points to access essential audio content. We recommend having them ready before you begin to ensure a smooth learning experience.
Can I revisit the module after completion?
Yes, youโll have full access to the module for up to six months, so you can revisit the content at any time.
How do I access the module?
Our online training platform can be accessed via the Client Portal button at the top of this page or by following this link: https://train.isotrainingservicesltd.com/
Do you offer discounts for teams?
Yes.ย If you need to train more than 20 people, contact us to arrange a multi-user licence and discounted pricing.ย ย
DO YOU NEED SOME ADVICE?
If youโre not sure if online, auditor led or bespoke training is best for you, please contact us. Weโll be delighted to help.
Donโt forget, we also offer certification and consultancy services in many countries too.
