Quality Management System
ISO 9001; What is it?
An ISO 9001 quality management system is a systematic and process driven approach to managing your business. It is designed to support the company in ensuring you meet the needs of your customers, whilst delivering a consistent level of quality and satisfaction. This system has been proven to make business owners and managers feel more in control and ensure everyone within the organisation is clear about what they do, whilst having the ability and authority to resolve problems quickly and effectively.
Why ISO 9001 Certification?
ISO Certification is the proof to your stakeholders, customers and staff that you keep your promises. The main benefits include:
Benefits to you:
- Increased profit potential and market share
- Better utilisation of your time though improved resource management
- Saves you spending time and money on recurring problems, with many problems being resolved permanently first time round
Benefits to your customers
- Proof that you provide consistent, reliable and fit for purpose solutions
- Improve the customer / supplier relationship by responding proactively to customer feedback
- Issues are identified and resolved quicker, in many cases without the customer even knowing
Benefits to your staff:
- Increases job security through enhanced business performance
- Improves job satisfaction as employees are clear about what to do and how it is to be done
- Boosts morale and motivation through improved training capabilities
Don’t just take our word for it:
Matthew Cross from SuperSystems says:
Processes that have been developed using the ISO 9001 have contributed to our 64% increase in sales. As well as being a marketing benefit with corporate clients like Rolls Royce and Goodrich Aerospace, it’s given me the confidence to push the business into more complex areas.
A recent survey into the benefits of ISO 9001 certification and quality management showed companies reporting a 75% increase in customer satisfaction – what would a 75% increase in customer satisfaction do for your business?
An ISO 9001 certification can be achieved by any business of any size, in any given sector, which is looking to increase and enhance business productivity and performance.
ISO Certification – The Process to obtain ISO 9001 Certification: