Multi Step Hubspot Integrated Form Multi step form Step 1 of 19 5% First Name(Required) Surname(Required) Email(Required) Have you identified the internal and external factors that could impact on your business?(Required) Yes No Internal factors could include resources, staff capability etc, external factors could include supply chain, legislation etc. For example, you may have conducted a SWOT (strengths, weaknesses, opportunities, threats) analysis.C1We can provide examples of internal and external factors. Have you identified who the ‘interested parties’ are for your business?(Required) Yes No ‘Interested parties’ are those stakeholders that have an interest in your business. For example, internal interested parties would include staff, Directors etc, external interested parties would include customers, suppliers etc.C2We can give you examples of interested parties and their needs and expectations. If you have identified your ‘interested parties’, do you understand their needs and expectations?(Required) Yes No Having identified your ‘Interested parties’ the next step is to ensure that you understand their needs and expectations you may do this for example by conducting a stakeholder analysis.C3We can give you examples of interested parties and their needs and expectations. Have senior leaders decided to implement ISO 9001?(Required) Yes No Leadership commitment is key to achieving a business value add ISO implementation.C4 Do you have a Quality Policy?(Required) Yes No A key document to set out your broad approach to quality.C5We can give you an example quality policy. If you have a Quality Policy, has it been communicated?(Required) Yes No For a Policy to be meaningful it needs to be communicated.C6 Have senior leaders identified and agreed resources to support implementing ISO 9001?(Required) Yes No Leadership commitment is key to achieving a business value add ISO implementation.C7 Do you ensure that there is a focus on the customer in providing your product or services?(Required) Yes No For example, understanding their needs, meeting expectations, seeking feedback etc.C8 Have you defined and documented objectives relating to quality?(Required) Yes No Forms part of your planning process.C9We can give you example objectives and objectives template. Is training documented for example in a Matrix?(Required) Yes No Provides an overview of capabilities.C10We can provide a Competency Matrix, Employee Training Record and Induction Programme Do you have a document control process?(Required) Yes No For example version control.C11We can supply a Controlled Document Register Do you have a process in place for the design and development of your product/service?(Required) Yes No Including identifying the need, defining the inputs and outputs, managing change.C12 Do you have a process in place to select suppliers and or sub-contractors?(Required) Yes No Supplier performance can have an impact on your customer so selecting the ‘right’ ones is important.C13We can supply an Approved Supplier List Do you have a process in place to review suppliers and or sub-contractors?(Required) Yes No For example, KPIs, SLAs.C14We can supply an Supplier Questionnaire Do you have a process in place to obtain and act on customer feedback?(Required) Yes No For example, a customer survey.C15We can supply a Customer Satisfaction Survey Do you have a set of performance measures to help manage the business?(Required) Yes No Performance measures enable you to understand and improve performance.C16 Do you conduct internal audits?(Required) Yes No These can help you to drive improvement.C17We can supply an Internal Audit Schedule and Internal Audit Report Do you identify and act on non-conformances?(Required) Yes No These can help you to drive improvement.C18We can supply an Corrective Action (Non-conformance) Report Corrective and Preventative Action Register Δ
