Our Customer Promise

We love our customers

22719_ISO QSL Infographic we love our customers v6

 

ISO Quality Services Ltd Customer Promise

As a supplier we promise to communicate with our clients in a manner which is always professional, friendly and constructive.

We aim to meet your needs and requirements by:

Always being friendly and personable

 As an Organisation we wish to build long standing relationships and we are always at the end of the phone or an email to answer any of your questions. We will always be respectful of your employees and your business.

Professional

Our team are developed on an on-going basis and are fully equipped to answer your questions. We will keep you aware of business decisions and other matters which may affect you. We will always treat your data and business information with the strictest confidentiality.

Our field delivery team have countless years of experience in various industries and have the skills and knowledge to advise you. You can read about each of our auditors here.

Being open, honest and transparent at all times

From the first time you contact us and throughout the lifetime of your contract we promise to be upfront and honest with you about business decisions and other matters which may affect you.

We understand that cash flow can often be a sensitive topic. With this in mind, we are open and honest about our fees, with no hidden extras. Keeping in line with our promise to keep it simple, have integrity, be transparent and be fair, we will inform you of any price increases and other matters in line with our terms and conditions.

Timely and Efficient

All of your enquiries will be dealt with in a timely manner. Documentation will be delivered within the promised time period and we will notify you as soon as possible with any updates to the standards or changes to appointments etc.

Providing clear and concise feedback

Information is put across in a way we are sure you can understand, “fit for purpose” and appropriate. This may mean explaining information in different ways and giving constructive feedback.

Being focused on your growth

As well as implementing and auditing your management standards, we will help you to grow your business and want to understand where you want your business to be. We promise to help you get there. We also offer training and consultancy to help you get the most from your systems.

We want to share your success! Send your good news stories to our marketing team to be included in our monthly newsletter.

Providing Ongoing support

We offer clients support for running their management standards via telephone (Monday to Thursday 8.30am – 5.00pm, Fridays 8.30am – 4.30pm), email and through our website.

Our Client Area is designed to keep you up to date with the standards, hold standard forms and templates, and allow you to review and ask any questions.

Asking for your feedback

We ask for your formal feedback on a quarterly and annual basis and use it to continually develop our services. However, you can always get in touch with us to let us know how we are doing. We welcome your feedback at any time.

Call us now on: 01905 670303

Our Mission

Providing ISO/BS Certification and support services using a ‘Keep it simple’ approach, while maintaining excellent customer service in the form of being open, honest and fair at all times.

Our Policies

You can download the ISO Quality Services company policies here:

Quality Management

October 2016-17

Information Security

October 2016-17

Health & Safety

October 2016-17

Environmental

October 2016-17

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