If your organisation uses PHP across its websites, online portals, applications or other systems, there’s an important cyber security issue you need to be aware of. The National Cyber Security Centre (NCSC) has
Your external ISO audit is finished. You’ve addressed the findings, filed the certificate and returned to work. Then, your business changes. Someone joins, a new supplier comes on board, new software arrives and
Your management system may look complete on paper. But is it still helping you achieve your objectives? Have changes to your customers, risks or operations made any part of the system outdated? A
You’ve decided that ISO certification could help your organisation. But which standard should you choose? Your industry provides a useful starting point. Below, we consider construction, manufacturing, engineering, data centres and IT, financial
As you work towards ISO certification, you’ve started building your management system, assigning responsibilities and updating processes. Now you need to work out who needs ISO training. Does everyone need a course? Does
Ask three people how your organisation handles a process, such as a customer complaint, purchase approval or incident response. If you get three conflicting answers, you may have a process on paper, but
Your remote audit has barely started when the assessor asks you to trace a recent customer complaint. You know the issue was resolved, but the evidence sits in an employee’s inbox. They aren’t
A customer reports that you’ve sent the wrong product. You replace it, apologise and close the complaint. Problem solved? For this order, yes. The thing is, you haven’t stopped the same mistake from
A customer receives the wrong product, an internal audit finds that a required check hasn’t taken place or a certification auditor identifies a gap in your management system. Each could be a non-conformity. Now,
ISO 9001:2026 is expected to replace ISO 9001:2015 at some point this year, probably in September. After that, organisations like yours will have up to three years to implement the required changes and
