A customer reports that you’ve sent the wrong product. You replace it, apologise and close the complaint. Problem solved? For this order, yes. The thing is, you haven’t stopped the same mistake from
A customer receives the wrong product, an internal audit finds that a required check hasn’t taken place or a certification auditor identifies a gap in your management system. Each could be a non-conformity. Now,
ISO 9001:2026 is expected to replace ISO 9001:2015 at some point this year, probably in September. After that, organisations like yours will have up to three years to implement the required changes and
If you’re working towards ISO 42001 certification, your internal audit is one of the most important steps in the process. It’s where you find out whether your artificial intelligence management system (AIMS) works
How do you know whether your environmental management system is working in your organisation? Internal audits. Not only are these beneficial for your operational efficiency, but they’re also a key part of achieving
Artificial intelligence (AI) is no longer something businesses are simply talking about. It’s already being used in customer service, marketing, operations, data analysis and decision-making across organisations of all sizes. As AI becomes
ISO 9001 has never treated suppliers as someone else’s problem. If an external provider affects your ability to deliver a quality product or service, your QMS needs to control that relationship. That could
When many people think about ISO standards, they often associate them with quality managers, auditors, and compliance teams.But that perception is changing. As ISO standards continue to evolve, there is increasing emphasis on
ISO 9001 has always expected organisations to understand the people and groups that affect their quality management system (QMS). In ISO language, these are usually called ‘interested parties’. In plain English, they’re your
Continual improvement has always been central to ISO 9001. So, if you’re already certified to ISO 9001:2015, the idea itself won’t be new. What may change with ISO 9001:2026 is how clearly you
