We’re just like them
Apparently, when online dating, we are subconsciously attracted to people who look like us. In business, we feel the most comfortable when working with people who behave as we do. Pedro from totality services paid us the ultimate compliment when he said that we are: “professional, quick and efficient and that’s exactly how we at totality services like to work and partner with.”
Sometimes the best laid plans don’t always go smoothly so when clients need to move the goal posts, we make adjustments to match. Tim from Platinum Stairlifts comments, “The goal posts moved on the very first day of consultancy with the addition of a new Quality Management system and the consultant Graeme Silk took this in his stride, formulating an achievable programme of work to ensure these goals were reached.”
Victoria from My Language Connection Ltd’s trust was won by us calling her back on time, being positive and providing simple and easy answers to all her questions. Our consultant, Andy Cook, talked her through the ISO process and made her feel that she’d be well supported. She says, “I have full trust in you.”
We have great people
Our values mean we only employ people who are approachable, dynamic and professional. Rechenda from Itineris has been wowed by one of our more recent team members, Bird:
“Our account manager, Bird, is brilliant. I can ask her anything and she’ll come back with an answer that I can understand in layman’s terms. We have built up such a great rapport. The ISO process can be complex, but Bird is able to explain things simply and clearly. The reason we selected ISO Quality Services was because of the consultancy-style advice we received on our initial enquiry call. I’m pleased to say this level of personalised consultancy has continued with the efficient account management that Bird provides.”
We have a collaborative approach
Susan from Hamilton Hotel Partners Ltd says that we have been, “incredibly supportive… from the host of online materials, face-to-face meetings and reviews, and frequent phone calls to ensure we are comfortable with any next steps…it’s a fully comprehensive services at a competitive price.” Our collaborative approach has also been welcomed by MiCiM. Alison comments, “We were left to make the decisions on how to implement the recommendations rather than being told there is only one right way to complete the actions. This was great as it allowed us to work out our processes.”
Click the icons below to find out how our seven values form our commitment to our clients:
totality services provides award-winning business IT support in London. Co-founders Pedro and Luis have chosen to implement the ISO 27001 (Information Security) standard to help manage internal processes and to give larger clients instant reassurance that their systems and data are in safe hands.
Platinum Stairlifts specialises in stairlift manufacture and design. Its ISO 45001 (Health & Safety) certification helps to ensure the safety of staff and clients and its ISO 14001 (Environmental) certification ensures the firm’s impact on the environment is minimalised.
My Language Connection Ltd is a specialist provider of business and technical translations. The firm partners with organisations that share the same values. Its Managing Director, Victoria Nicol, was a finalist in the Business Woman of the Year (less than 50 staff) category of the Scottish Women’s Awards 2019 and is now a Scottish Edge Finalist. She has chosen to implement the ISO 17100 (Translation) standard to help achieve higher quality standards with the way that they do business and to help grow the business to the next level.
Itineris Ltd is a digital marketing agency that helps ambitious clients grow. It works with customers in the education, professional services, membership and charity sectors to help maximise income, boost brand awareness, improve conversions and increase customer loyalty. Clients include the University of Westminster, Charles Stanley, the Royal College of Psychiatrists and Victim Support. The team has been working towards ISO 9001 (Quality), ISO 14001 (Environmental) and ISO 27001 (Information Security).
Hamilton Hotel Partners Ltd is an independent hotel advisory company which offers unparalleled hotel asset management, hotel management, and development services across EMEA. The firm’s management system was certified to ISO 27001 (Information Security) earlier this year.
MiCiM Ltd provides technical, construction management and project management services to the data centre and mission critical industries. The industry norm is for service providers to hold the three ISO standards which cover the environment, information security and health & safety (ISO 14001, ISO 27001 and ISO 45001) but MiCiM is also having its management system certified to ISO 9001, the Quality Management Standard.