Business continuity is defined as the ability of an organisation to continue the delivery of its products/services to a minimum desired level following a major disruptive incident. Such disruptive incidents can affect businesses of any size or type and can include any of the following: A computer virus attacking your server, Bad weather (E.g. Flooding),…
Tag Archives: ISO
Welcome to the ISO Quality Services Ltd January 2015 newsletter, we hope that everyone had a fantastic New Year and are ready for the year ahead! This month has so far seen a defiant response to the attack on freedom of speech as approximately 1.5 million people marched in Paris and even more across the…
Are consumers buying green? Do they make a conscious decision to choose eco-friendly products over their traditional counterparts? And if so how can businesses take advantage of this? The evidence suggests that consumers, particularly Millennials are increasingly prepared to make green choices for their purchases. The consultancy, Accenture predicts that by 2020 there will be…
While most of us are aware of ISO standards and recognise the certification when businesses promote it, a lesser known fact is that ISO certification is available not just for organisations but also for cities. In November, Makati City in the metropolitan Manila area joined cities such as London, Boston, Amsterdam, Dubai and Toronto in…
Sony Pictures has recently found itself dealing with the effects of a massive security breach involving huge amounts of private data, relating to both employees and household names. Hackers are reported to have stolen and published online the Social Security numbers of 47,000 current and former employees along with others who have links to the…
Updated: September 2019 The continual improvement of employees is crucial to the growing of all businesses and it is encompassed within the Competence Training and Awareness element of the ISO 9001 Quality Management System . A key element which underpins the continual improvement of employees is robust but fair employee appraisals. What are employee appraisals? An employee appraisal is the…
Welcome to the ISO Quality Services November 2014 newsletter, we hope that you’re having a fantastic month! This month has seen the whole of United Kingdom remember those who have fallen while serving their country as part of the armed forces. If it is possible, this year has become even more poignant with it being…
The leading quality management system used by organisations around the world is the ISO 9000 suite. There are several sub-specialities under this umbrella but ISO 9001 is probably the most well-known. It lays out the principles and requirements of a quality management system and is used by over one million companies and organisations in over…
The use of mystery shopping has seen a huge level of growth in recent years as companies of all sizes have realised the benefits that it brings. What is it? Mystery shopping trips being conducted every month in the UK for both large nationwide stores and smaller, local businesses. In most cases mystery shoppers treat…
This year marks the 40th anniversary of the Health and Safety at Work Act 1974, the most important legislation affecting workplace safety in the UK. At the time it was a landmark piece of legislation and while reflecting on its impact after four decades the creators of the bill can rightfully say that the law…
