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18 Mar, 2021
You’ve received the good news; you’ve passed your ISO audit. You can finally breath and relax for another 12 months, but then your auditor starts listing off recommendations. If you’ve received your ISO certification, why on earth would you need to work on these? Well, there are two types of recommendations, one to make you compliant with the standard and another to support continual improvement:
One of the benefits to ISO certification compared to UKAS accreditation certification is that there is more flexibility when it comes to non-conformances. This means that we can still certify you even if you have non-conformances, provided we can see you are trying to be compliant with the standard. These types of recommendations are mandatory and will need to be rectified as soon as possible and certainly by your next audit. Failure to do so could mean losing your ISO certification. Some common examples of non-conformances include:
Your management system flourishes on opportunity for improvements. Whilst they are not compulsory, they could well develop into a non-conformance over time should they be ignored. Some common examples of OFIs include:
This is where auditor rotation comes in handy too, as having recommendations raised by a fresh pair of eyes is one of the ways these opportunities can be identified.
Some of these recommendations might take you five minutes to resolve whilst others could take days, weeks or even months. But remember, if you’re struggling with any of these, your auditor will be able to help you with your recommendations at your annual support meeting. Our online training modules and classroom training can also help with the majority of recommendations. Alternatively, take a look at our FAQs and Tutorials within the Client Area.
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