Our award-winning customer service

14 Jun, 2018

We’re delighted to announce that we have won Hereford & Worcester Chamber of Commerce’s Excellence in Customer Service award.

We’d like to thank all our clients who provide feedback  throughout the year so we can continually improve our service. In a year, which has seen our customer satisfaction score hit 96% and our Net Promoter Score reach 72, we’re thrilled that our team’s efforts have been recognised by the Chamber.

Five reasons why our Customer Service is noteworthy:

  1. We want our customers to choose to renew with us rather than staying because they are tied into a long term contract so we allocate each customer an Account Manager who will get to know them and their business. We also ensure that Assessors build strong relationships with clients.
  2.  We offer our clients a mid-year review to ensure they are on track to maintain their certification.
  3.  We work hard to maintain our ‘trusted advisor’ relationship with customers. Often, they’ll come to us asking for help on topics which aren’t ISO related and we’ll find the answer or point them in the right direction.
  4.  We don’t let our clients accidentally overlook a re-certification audit. We always contact clients when an audit is due and we’ll work with them to find a date that works for their business.
  5. Our Training, Learning and Development Programme underpins our customer service. Each of our Client Services advisors can manage their own training budget and request the training that’s right for them.

Update: May 2019

We’re delighted to be finalists in the 2019 Hereford & Worcester Chamber of Commerce Awards. This time for the Excellence in Professional Services category. Again, thanks go to all our clients who have helped us by providing feedback on our services. We appreciate your comments, they are all reviewed and discussed. Watch this space to see how we get on!


ISO Quality Services Ltd are proud to specialise in the implementation and certification of the Internationally recognised ISO and BS EN Management Standards.

Do you want to get ahead of your competition? Win more tenders or save time and money on reoccurring issues? Contact us today on 0330 058 5551 or email info@isoqsltd.com.

Alternatively, you can request a quote by filling out our enquiry form and a member of our team will be in touch shortly.

News Archive

  • News Archive

Featured News

Related Posts

Get Our Top Tips for Managing Lockdown 2.0!

17 Nov, 2020

In light of lockdown 2.0 across England, get all of our top tips for looking after your wellbeing and staying productive during home working…

COVID-19: Living Alone

17 Nov, 2020

The Mental Health Foundation reported that 1 in 4 people (24%) felt lonely during lockdown, up from 1 in 10 (10%) shortly before lockdown.  If you’re living alone, it’s understandable if you’re lonely and finding the experience tough.  Here are our tips for coping alone…

From DISC to DIY

12 Nov, 2020

How has our personal development training helped our Business Development Specialist, Stacey Humm, through both this pandemic and re-decorating her kitchen?

Achieving the UK Business Heroes Stamp!

28 Oct, 2020

We are pleased to announce that we have been recognised as a ‘UK Business Hero’ by The British Chamber of Commerce!