I joined ISO Quality Services Ltd in January 2014, having previously worked in Social Housing as a Customer Service Team Leader and as a Recruitment Consultant within Worcester prior to that. I am also part of the Appleton family that is behind ISO QSL! We truly are a family run business.
Having originally joined on a very part-time basis to help with the newly formed training department, my role developed alongside it. Over the last five years or so, I have helped our training gain its own identity and purpose within the company. I have worked with a great team of trainers and assessors who have assisted in creating compelling courses and bespoke training solutions that support the management systems that we implement, along with developing our online training modules from the ground up. I was made director in March 2017 and focused on business development, networking and marketing in order to continue the level of growth that we have enjoyed. I forged relationships with several training partners, with the aim to widening our reach and have appreciated seeing the positive impact training has on businesses and staff.
In early 2019, I made the move across to HR & Facilities Director, taking control of our recruitment and retention strategy for ISO Quality Services, along with day to day HR responsibilities, internal staff training and looking after our working environment. I continue to be a member of our leadership team and board assisting in driving our business forward and look forward to seeing my role continue to grow and develop.
I am married to Justin Farr, who is one of our Business Development Managers (and no we did not meet at work!) and mum to two very active little girls, who keep me pretty occupied when I am not at work. I am a keen horse rider, love cooking, baking and travelling when funds and time allow!