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How are you able to determine this and what do you do if the answer is negative? Well, this is where having the ISO 9001 Quality Management Standard can help you. The key focus for ISO 9001 is customer satisfaction.  Clause 8.2.1 of ISO 9001 requires as part of the standard that you monitor information…

What’s in this issue? Taking time out? Par for the Course – Successful day at ISO Quality Services Charity Golf Day Build your knowledge of ISO 9001 by attending our Quality Management Training Course ISO Quality Services – Company Video Be part of our online community Refer a friend Taking time out? By Helen Astill, Cherington HR Ltd. I always get lots of queries at this time of year about annual leave.  Employees are, quite understandably, asking to take time off to go on holiday or simply for childcare during the school holidays.  But making sure you deal with requests…

Marketing your standard correctly is as important as gaining it in the first place, without letting your clients know about the standard you won’t be making the most out of the system you worked hard for. Various methods can be used to promote your standard so that potential clients can see you as a supplier…

We all know that clients and customers are the lifeblood of any business.  Without clients, there would be no business.  Happy clients not only buy from you, they buy more from you and they refer others to you who in turn buy more from you.  The simple objective of any business therefore must be to…

Par for the course

21 Jun, 2017

The event, held at Bransford Golf Club, saw teams made up of ISO QSL’s clients and members of the local business community compete in glorious sunshine on the beautiful Florida style golf course. In soaring temperatures, Phil Price was victorious against 21 other competitors. To cool off guests then enjoyed a few drinks and a…


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