15 Sep, 2014
C Franklin Limited is situated in Hertfordshire and formed in 2008, it is dedicated to the installation, service and reparing of medical hoist systems.
On Tuesday 12th August 2014, C Franklin Ltd was presented with their ISO 9001 Certificate.
C Franklin Ltd are safe contractor approved and have installed hoist systems for many large hospitals, hospices, special needs schools and also in private residences. Covering the south east of England, they pride themselves in giving fantastic customer service at a reasonable price.
Situated in Glasgow and established in 2001, Global Language Services Limited focuses on providing interpreters and translators to its client base.
Having already achieved the BS EN 15038 in 2013, they have now achieved ISO 27001 Information Security Management certification.
As well as offering interpreting and translation services, Global Language Services Limited also offers both media services and language tuition. Based in Scotland, their services are available for projects around the world.
(George Runciman, Managing Director (left), Jenny Whyte, Administration Manager (middle), and Iwona Burns, Translation Department Manager (right) of Global Language Services Ltd being presented with their ISO 27001:2013 Information Security Management System Certificate)
Based in East Sussex, these sister companies were formed in 1989 and 2002 respectively. Both companies offer technical translation amongst additional services such as interpretation and desktop publishing.
On Wednesday 27th August 2014, Tongue Tied Limited and UK TechTrans Limited were presented with their BS EN 15038 Certificate.
With extensive experience in providing language services over decades, these companies can boast a number of high profile and just as important, satisfied clients.
For more information on the company and how they can help you, please contact them on 01273 419999 (Tongue Tied), 01273 426921 (UK TechTrans) or http://www.tongue-tied.co.uk/, http://www.uktechtrans.com/.
(Lead Assessor Rick Allard (left) presenting Andrew Winterbottom (right), Manager of Tongue Tied Limited & UK TechTrans Limited with their BS EN 15038 Translation Services Management System certificate)
At present the national minimum wages are as follows:
However, from October 1st 2014 the minimum wages will be as follows:
The national minimum wage applies to businesses of all sizes, in addition, tips, accommodation, benefits and salary sacrifices are not included within these figures.
For more information, please click here.
Of course it is important to look after the environment for our benefit as well as the generations to come. That being said, doing things like reducing your water usage for example can actually save a business a substantial amount of money. Moreover, customers are increasingly demanding that businesses be more environmentally friendly so why not use it as part of a marketing strategy?
These are but a few examples of how a business can save money as well as the environment. If you haven’t considered it yet, why not implement an ISO 14001 Environmental Management standard? Doing so will create a coordinated approach to becoming environmentally friendly and saving money. Furthermore, having clearly set out processes and procedures in place will mean every employee will be singing from the same hymn sheet!
If you already have standards such as the ISO 9001 Quality Management Standard or the BS OHSAS 18001 Occupational Health & Safety standard, you are already on your way to achieving the ISO 14001.
Many businesses consider training to be an expensive exercise and so put it off, however it is argued that continual professional development (CPD) is not only beneficial to an individual but also to the business for whom they work for. That is why here at ISO Quality Services, we offer many training opportunities for clients who wish to improve their knowledge regarding how to maintain the certifications that they may have already achieved.
There are many reasons for a business keeping on top of their employee training but here are a select few:
Here at ISO Quality Services, we offer a range of training programs which include Quality Manager, Environmental Manager, Internal Auditor and Risk Assessment. On top of that we will be introducing new training courses in the near future such as Information security training.
Did you know? Existing Clients qualify for a 10% reduction in training costs!
For more information regarding our training courses, please contact us direct on 01905 670303 or visit our brand new training website, www.isotrainingservicesltd.com.
The ISO 9001 is the most established out of all of the standards that we certificate and even though it is the most popular, there are a number of myths that still exist which can put off companies considering its implementation. Here are six of the most common myths surrounding ISO 9001 and what is really true:
1) ISO 9001 is expensive to implement and maintain – It is true that for some companies there may be substantial implementation costs but again, every business is different so this may not necessarily be the case. Furthermore, a successfully implemented and maintained Quality Management System brings benefits which far outweighs these initial costs. The processes and procedures are put in place with the view to creating the highest levels of customer satisfaction, as well as eliminating all problems experienced at source, both of which will guarantee that there will be significant improvement in financial performance.
2) Document everything! – In earlier versions of the ISO 9001, documentation was required for everything but now-a-days, this is no longer the case. It is now left to the discretion of those running the business as to what needs to be documented. The most important thing is that the company can ensure compliance at all times.
3) Not every business would benefit from the ISO 9001 – In truth every business could benefit from the introduction of an ISO 9001 Quality Management System. The requirements of such a system are a set of processes and procedures that can be applied to a business of any size or type. The main aim of the standard is to allow for the management of the organisation to maintain control over all aspects of the business and this is something that every business owner should always seek to do.
4) Everything needs to be perfect at the start – If this were true, there would be no requirement for the ISO standard! Providing your business is in a position to be able to monitor, detect and correct any issues, then your business is more than ready to implement the ISO 9001. An associated myth to this is that it takes years to undertake. This is not the case as in the vast majority of cases companies only have to adapt or tweak when they are currently doing, the aim is not to replace but to improve current practices.
5) ISO 9001 is a one size fits all – This is the most common myth of them all. The ISO 9001 does not define in detail, what each process within an organisation must look like. Instead, the standard seeks to outline what must be addressed as part of the process but not how the different aspects must be addressed. Each business operates in a different way and the implementation of the processes and procedures will not be a success if they are forced. Each employee of the business must feel at ease and fully understand how and just as importantly, why there is a need to adjust business practices. Of course ISO Quality Services are here to help during the implementation process and in doing so we will always endeavour to ensure that what is implemented is right for your business.
6) It is the quality department alone that implements the ISO 9001 – It cannot be stressed strongly enough that the implementation and ultimately certification of any ISO standard, let alone the ISO 9001 is a joint effort. Success depends on everyone within the organisation helping with the implementing and maintenance of the standard. This is incredibly important as this process will more than likely be a failure if everyone is not on board. For this to happen, there must be clear and strong communication channels detailing how the implementation is going to happen and why the changes are important. It may also be worthwhile to invite feedback from all employees because everyone reacts better when they are being listened to.
There is no doubt that there are other less favourable myths out there but here at ISO Quality Services one of our core values is transparency. Therefore, we will always strive to answer all client queries in an honest and straight forward manner. If you do have any questions regarding the implementation of a standard or any of our other services, then please do not hesitate in contacting us at your convenience. You can contact us direct on: 01905 670303 or by email at email@example.com.
Here at ISO Quality Services Ltd we are continuously endeavouring to provide the very best customer care to each and every single one of our clients but are you aware of all the services provided as part of your monthly membership fee? We offer a level of service which is unrivalled by our competition so please utilise the following services:
The bottom line is that you are not alone in the implementation and maintenance of your ISO standards. As our strap line says,
Collecting customer feedback is a very important exercise that is seen as key to business growth. The majority of successful businesses collect customer feedback but would it surprise you to know that there are a significant proportion of businesses that do not actually act upon the feedback they receive?
Actively monitoring customer feedback can help identify potential areas for improvement such as
Positive feedback is always great to receive, however negative feedback should be appreciated to the same degree. Negative feedback should be seen as an opportunity to tweak the product and/or service that you offer so as to successfully satisfy your client base and grow your business.
This is a fundamental element of the ISO 9001 Quality Management System. For further information regarding becoming certificated for this standard, Please contact us direct via 01905 670 303 or firstname.lastname@example.org.
With the voting date of the 18th of September looming, the honest answer to this question is that nobody knows for sure. With the groups for and against independence arguing completely the opposite, it is unsurprising that a large selection of voters, as well as on lookers are struggling to form opinions. Furthermore, the lack of trust in politicians in general means that people are left not knowing who to believe.
The ‘Yes’ camp, in favour of independence maintain that it would benefit business and their argument centres on a number of reasons. One of which is that an independent Scotland would promote a culture of innovation and will endeavour to nurture an entrepreneurial culture. What remains to be seen though is how this would be accomplished and exactly how it could be measured.
A second reason why it would benefit is that it would break up what is argued as a “London-centric” economy. This meaning that the government is focussing too much on the growth of London and not the rest of the UK. This does carry credence as an independent Scotland would be able to drive all taxes raised as well as all their efforts into the growth of Scotland. This could also potentially benefit those companies situated outside of Scotland as a more prosperous Scotland would carry more opportunities for companies to sell to Scottish customers.
The ‘No’ camp in contrast argue that a yes for independence would create a large amount of uncertainty. An example given is in terms of the financial sector. It is argued that an independent Scotland would mean the need to development of a new financial regulatory authority and a new central bank. Furthermore, it is argued that Scotland would not be able to support its banking structure given that the bailout of RBS in the midst of the banking crisis totalled to 200% of the Scottish GDP. This is of concern to businesses within Scotland, the rest of the UK and the world as this will increase the risk that a company would take while investing in Scotland.
Another argument of the ‘No’ campaign centres around the fact that Scotland benefits from the pooling of resources, meaning that it is more secure with the backing of the whole of the UK rather than just depending on its self. This can mean that when a hospital or business in Scotland requires urgent help; depend on the whole of the UK for help instead of just depending on the Scottish government. This does have credibility but what opponents argue is that resources are not fairly distributed throughout the whole of the UK which would arguably be better in an independent Scotland.
There are undoubtedly numerous arguments for both the ‘yes’ and the ‘no’ camp that have not been mentioned. That being said, what is undisputed is that it is the uncertainty which is an issue for all businesses, irrespective of whether independence is a good or a bad thing for business. Therefore I am sure that most businesses are ultimately eager just to find out either way so as to be able to plan and make decisions for the future.
The worker suffered extensive injuries to the head which meant that they will be bedridden for a number of months. The court found that there was no provision of any kind in terms of edge protection which would have prevented the fall.
The company in question was fined £16,000 and ordered to pay £9,627 after they pleaded guilty.
The incident its self was investigated by the HSE who upon the conclusion commented that, “Falls from height are the biggest cause of workplace deaths and it’s crucial that employers make sure work is properly planned, appropriately supervised and that sufficient measures such as edge protection are put in place to control the risks of harm from falls”.
For further information regarding working at heights, you can visit the HSE website here.
At ISO Quality Services Ltd we understand the importance of training and are pleased to offer the following courses in support of your ISO Management Systems:
Environmental Manager training will cover the following key topics, as well as allowing for question & answer sessions on the day:
Per Delegate £295.00 plus VAT*
Internal Auditing training is a 2 day course covering the following topics, as well as allowing for question & answer sessions on the day:
Per Delegate £395.00 plus VAT*
Wednesday 26th November 2014
The BS OHSAS 18001 Health and Safety Management System is a systematic and process driven approach to controlling and monitoring risks that can arise from the company’s day to day activities.
This system is proven to enable the business to be pro-active rather then re-active, therefore more effectively protecting the health and welfare of your workforce on an on-going basis.
With that in mind we are offering a training course for you and your staff on
Health and Safety Risk Assessment, which will go towards dispelling myths and explain in very easy terms, how to approach them.
Per Delegate £225 plus VAT*
All prices are inclusive of course material and refreshments and we offer a multi booking discount should you wish to book more than one place on a course. Please ask for details.
Sounds interesting? Want to know more? For further details of each course and others that we offer, please visit our website at www.isoqsltd.com/training
To book your place please call 01905 670303 or email our Training Co-ordinator email@example.com
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Cost: £15.00 Members (ex VAT) / £30.00 Non Members (ex VAT)
Venue: Burghill Valley Golf Club, Burghill HR4 7RW
Time: 8:00 – 15:00
Venue: Three Counties Showground, Malvern, Worcestershire
One of the Chambers most popular, this is a great opportunity for businesses to:
At the Expo there will be plenty of opportunities for businesses to find out what support they can receive in the Business Support and Apprenticeship and Skills Zones. Additionally, there is the ability to network with new and existing contacts in the dedicated Network Zone.
Cost: All day: £20
Time: 8-10; 12-2; 6-8pm
Venue: Wolverhampton racecourse
Venue: Birmingham Repertory Theatre, Centenary Square, Broad Street, Birmingham, B1 2EP
Receive a free case of wine or a £50 Marks & Spencer’s Voucher…..the choice is yours!
(To qualify for this you must refer a successful lead).
To offer your referrals please contact – firstname.lastname@example.org or call 01905 670 303
ISO Quality Services Ltd are proud to specialise in the implementation and certification of the Internationally recognised ISO and BS EN Management Standards.
Do you want to get ahead of your competition? Win more tenders or save time and money on reoccurring issues? Contact us today on 0330 058 5551 or email email@example.com.
Alternatively, you can request a quote by filling out our enquiry form and a member of our team will be in touch shortly.
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