ISO Quality Services – October 2013 Newsletter

14 Oct, 2013

Welcome to the October issue of the ISO Quality Services Limited newsletter! What’s in this issue?

Congratulations to our Newly Certificated Clients
Health and Safety can only work if you understand the concept
Health and Safety News – Cumbrian window firm fined over severed fingers
The route to your business success can take a number of paths
S is for Six Monthly Review, T is for Training and U is for Understand
Networking events in October – November 2013
Refer a friend
A word from our Operations Director

Congratulations to our Newly Certificated Clients

Orean Personal Care

OreanOrean Personal Care is based in Huddersfield and is an expert contract manufacturer. They are also able to offer product development and technical support to all of their customers.

They have an innovative and creative technical team who work closely with their clients to produce bespoke products for hair, skin, body and sun care. They are also specialists in developing efficacious natural products. Many of their formulations have won prestigious industry awards.

They have recently achieved for their ISO 22716 Cosmetics – Good Manufacturing Practices Certificate. They also have their ISO 9001:2008 Quality and ISO 14001:2004 Environmental management standards with us.

Due to their continuing growth and success, Orean Personal Care is investing in their manufacturing facilities to improve their capabilities and customer service. This is an exciting time for the company and they would like you to join them! For more information about the company please call 01484 400 818 or visit

Image: Lead Assessor, Colin Watkins (right), presenting Janice Heslop, of Orean Personal Care Ltd (left) with their ISO 22716 Cosmetics – Good Manufacturing Practices Certificate.

Greig Avinou

Greig Avinou Limited - Presentation PhotoGreig Avinou has been established for 30 years and specialise in the provision of all aspects of window cleaning services. They provide fully national coverage throughout all of the UK. They have regional offices in Leeds, Manchester, London, Glasgow and Aberdeen with their head office based in Edinburgh.

The Window cleaners are qualified to operate cradles, IPAF Certified – Lifting Platform Operation, PASMA Certified – light alloy scaffold build and use, Waterfed Pole Systems, Safety Harness use and limited ladder use. The company are accredited to ‘Safe Contractor’, CHAS and Contractor Plus. They are also members of the Federation of Window Cleaners.

They believe strongly in the need for communication, therefore they liaise with their clients on a regular basis, actively reviewing all services they provide and any improvements that can be made. For more information on the company, please call 0845 504 6290 or visit

Image: Lead Assessor, Philip Grant (left), presenting Greig Avinou, Director of Greig Avinou Limited (right) with their ISO 14001:2004 Environmental Management Certificate.

Real Time Logistics

Real Time Logistics Solutions - Presentation PhotoReal Time Logistics are based in Kent. They are the UK’s leading reusable core supplier to the rolling flexible materials industry, delivering total solutions that include process machine and asset handling infrastructure, active RFID tracking and inventory control, machine monitoring and operational equipment efficiency with web and app based reporting. They have recently achieved their ISO 14001:2004 Environmental Management system. The company also have their ISO 9001:2008 Quality management standard with ISO Quality Services Ltd.

Their core company value is ‘providing customer driven solutions’ that allows their portfolio of software and hardware products and extensive research and development experience to drive a continuous development of a solution to meet a client’s needs, rather than selling a one box fits all product. Their main priority is the satisfaction of their customer specifications and they pride themselves on their approach to their continuous client relations.

All of the company’s products are developed in house and protected by multiple international granted patents. They currently work with seven large international multimillion turnover blue chip companies within the industry and have done so for more than 10 years. For more information about the company please call them on 01892 830800.

Image: Senior Lead Assessor, Colin Watkins (left), presenting Peter Milton, Director of Real Time Logistics Solutions Ltd (right) with their ISO 14001:2004 Environmental Management Certificate.

Beverley 24 Hour Self Storage

5300691[1]Beverley 24 Hour Self Storage is based in Beverley, North Humberside, and is a local, independently run business. The company has recently achieved BS EN 15713:2009 Secure Destruction of Confidential Material management standard. They are proud to be the only storage facility within a 30 mile radius that has been officially approved by the Self Storage Association. The Self Storage Association has a membership standard in place designed to ensure the safety and security of self-storage facilities and the responsible conduct of those operating them.

Their self-storage facility is assessable 24 hours a day 7 days a week, meaning your valuable items are never out of reach. With their fully tarmac yard you can drive straight up to your unit with no prior arrangement needed any time day or night. The company’s facility is fully lit on an evening with powerful LED security lighting and every inch is covered by Samsung CCTV cameras 24 hours a day. For more information about the company, please call 01482 242499 or visit

TES Environmental Services

TES EnvironmentalTES Environmental Services Ltd are based in Birmingham and were formed in 1996. Since then they have developed a management team that have a combined experience of 80 years within the asbestos industry.

They provide asbestos removal, asbestos encapsulation, asbestos surveys, surveys & sampling services across Birmingham and the West Midlands. Over the years they have undertaken many different types of asbestos removal, abatement, reporting, sampling and surveying contracts from large and complex asbestos removal operations which required multiple, methods of asbestos removal, to working within small housing projects. From extensive boiler rooms and low level, subterranean ducts to removing small electric meter cupboard ceilings and heater flues. The company are accredited to ‘Safe Contractor’, CHAS and Constructionline. For more information on the company, please call 0121 244 0427 or visit

Health and Safety can only work if you understand the concept

risk-letter-blocks-question-markDo you have questions surrounding the following?

  • Concepts of risk and hazard?
  • Concepts of a safe work environment?
  • Hazard identification and differentiation between hazard and risk?
  • Principles of risk control/s – workplace precautions?
  • Safety law and risk assessment legislation?
  • Risk assessment, risk analysis and risk management?
  • Risk Assessment and the relationship with BS OHSAS 18001:2007?

The course will allow for a question & answer session.

Our next Risk Assessment course is being held on the Tuesday 5th November 2013 (½ day – morning session).

The cost of this course: Per Delegate £150.00 plus VAT.

To book your place or receive more information on the above course, please contact Catherine or Lynne on 01905 670303 or, or visit

Cumbrian window firm fined over severed fingers

A Cumbrian manufacturer of wooden doors and window frames has been fined for safety failings after an employee’s fingers were severed by a rotating saw.

The New West Port Corporation Ltd, which trades as West Port, was prosecuted by the Health and Safety Executive (HSE) following the incident at its factory on the Solway Industrial Estate in Maryport on 2 March 2011. West Cumbria Magistrates’ Court in Workington heard the 29-year-old local man had been feeding long pieces of wood through a machine so they could be cut to size by circular saws.
He then put a piece of wood into the machine’s exit so it could be recalibrated for the next job when his right hand was struck by one of the blades, which was still rotating. The worker lost parts of all four fingers on his right hand and now struggles to carry out everyday tasks like shaving and cooking.

circular-sawThe HSE investigation found there was no guard over the part of the machine where the wood came out from under the saw, which meant it was possible for workers to reach it while it was still rotating.
The New West Port Corporation Ltd was fined £12,000 and ordered to pay prosecution costs of £4,075 after pleading guilty to a breach of the Provision and Use of Work Equipment Regulations 1998 by failing to prevent access to the dangerous parts of the machine.

Speaking after the hearing, HSE Inspector Andrew Jewitt said:

It’s a basic legal requirement that all industrial machinery is properly guarded to protect workers from dangerous moving parts. A moment’s lapse of concentration led to one of West Port’s employees losing parts of all four fingers on his right hand, but it should never have been possible for him to reach inside the machine while the blade was still rotating.

The company has since installed a tunnel guard over the machine’s exit. If this simple guard had been in place at the time of the incident then the worker’s injuries could have been avoided.

Did you know?

The latest figures show 20 people were killed while working in the manufacturing industry in Great Britain in 2012/13.

Information on improving safety is available at

The route to your business success can take a number of paths…

DRS Business Solutions

‘…The way Ralph works is to tailor his services to your needs, so together you can choose the most appropriate package to maximize the value for your business’

In Ralph’s role as a business advisor he mainly works with the owners of micro and small businesses, both start-ups and existing businesses. This is because this is where his own expertise lies, with over 20 years’ experience in SMEs. Ralph knows that running your own business can be a joy, but he also knows that it comes with many responsibilities and demands, often with limited resources in these still challenging times.

So, who’s Ralph?

Ralph SavageRalph is a qualified chartered accountant, beginning his career with Clement Keys, a well-known practice in Birmingham, before moving on to be an audit manager at KPMG, where he stayed for 8 years until 1991.

Now, as a Business Adviser who knows what it’s like to work in and run small businesses, he is committed to helping you add value to your business by providing tailored, on-going support, at an affordable cost, to help you make the most of your business. Ralph will share his own skills to assist you with your issues, together with his team of like – minded specialists, as required.


  • Keen to grow your business value rapidly?
  • Planning your route to business success? Micro or SME considering your Business Strategy?
  • Looking to grow rapidly, but are concerned about how to do it?
  • Thinking about a Mentor that can provide support and really add value to your business, both in the short and long term?

Do you sometimes feel as if you have lost touch with what is really going on in your business?
If you answer yes to one of the above questions, why not start the journey with Ralph?

What do Ralph’s client’s think of his work?

Simon Thompson:

“Ralph was able to set my company on a sound financial footing by giving us the critical advice and analysis that we really needed, utilising his expert knowledge and vast experience. This extremely analytical approach was essential to identify areas of strength and weakness. Ralph left no stone unturned and built a clear picture of the past and present, before developing a new and positive way forward.”

What are you waiting for? Contact Ralph today quoting ISOQSL for your FREE initial consultation
ON 07774 548822

S is for Six Monthly Review, T is for Training and U is for Understand

Six Monthly Review
Six Monthly Review is an in-depth review of a company’s management system, to ensure it is on track for the end of year validation audit. This also ensures the company satisfies internal audit requirements laid out in the standard. We are one of the only ISO Certification companies to offer this as standard in our audit cycle.
‘I enjoyed the training day, I now feel am able to go back and start implementing!’ From our own experience, we understand how important training is to a company and have seen first-hand what a difference it can make. Companies that value their employees know that competence building is an investment that pays off. Investing in your employees will also attract new talents that you wish to recruit as it makes your company an attractive place to work. Please go to our Training section on the website to read more.
As a company, we understand that the implementation of an ISO standard can sometimes be viewed as a long and laborious process, however with ISO Quality Services Limited you will achieve certification within 6-8 weeks. We work with you and the rest of the work force to ensure the systems are incorporated fully into the business in the most time effective way. By ensuring we understand your organisation, the way you are structured and the current systems in place we keep your business and its success at the forefront of our minds at all time. This understanding continues on through the auditing process and allows us to build long lasting relationships with our current clients.

Networking events and seminars we are attending in October – November 2013

social-networking-group-holding-hands-in-circleMaximising Your Membership 2013

Date of Event: 17/10/2013
Cost: FREE for Members FREE for Non-Members
Time: 07.30 – 09.30
Venue: The Wood Norton, Worcester Road, Wood Norton, Evesham – WR10 2LZ

Maximise Your Membership

Date of Event: 13/11/2013
Cost: FREE for Members FREE for Non-Members
Time: 09.00 – 15.00
Venue: Chateau Impney Hotel, Droitwich Spa WR9 0BN

Refer a friend

Refer a friendReceive a free case of wine or a £50 Marks & Spencer’s Voucher…..the choice is yours!
(To qualify for this you must refer a successful lead).
To offer your referrals please contact – or call 01905 670 303

A word from our Operations Director

jennifer-appleton-in-blueFirstly I would like to thank you for reading this newsletter! You may have noticed that we have changed the layout and method of sending a few times over the last 12 months. We have done this in order to ensure we are sending items of interest and to ensure the emails are no longer getting in your spam box!

What have we been up to?

We’ve had a busy quarter (long may that continue) with training, new clients coming on board and networking events, including the Hereford and Worcester Chamber Annual Awards. We took the decision to become strategic members of this Chamber from September to not only build our local contacts, but to also further strengthen our commitment to our clients to keep up to date with local & national issues.

We have also embarked on the Growth Accelerator program, which is a program delivered primarily by Pera Consulting to assist high growth businesses. We are proud to have been accepted on to the program and already have some exciting plans in place which will help us further improve the service we provide to you – our clients.

We are always keen to receive news from our clients to feature on this newsletter, therefore we would welcome any press releases that you may have going forward to be submitted for consideration for inclusion in our newsletter or even a stand-alone article on our website ( – particularly those that relate to your management systems.

Please remember that this newsletter is for you, our readers, if you have any comments or would like to make suggestions for features – let us know!

We’re always at the end of the phone and would love to hear from you.

Kind Regards

Jennifer Appleton
Operations Director.

ISO Quality Services Ltd are proud to specialise in the implementation and certification of the Internationally recognised ISO and BS EN Management Standards.

Do you want to get ahead of your competition? Win more tenders or save time and money on reoccurring issues? Contact us today on 0330 058 5551 or email

Alternatively, you can request a quote by filling out our enquiry form and a member of our team will be in touch shortly.

Related Posts

The BS EN 15713:2023 Update

9 Feb, 2024

The new BS EN 15713:2023 has been published.  Here’s everything you need to know about the changes and how to transition from BS EN 15713:2009.

Good Egg Awards return for the 7th year

31 Jan, 2024

It’s that time of the year again – an opportunity to acknowledge the hard work of your colleagues through our Good Egg Awards.

Keyboard with a padlock and data privacy printed across the top

Data Privacy and the Role of ISO 27001

22 Jan, 2024

Adopting ISO 27001 demonstrates a commitment to safeguarding stakeholders’ information and enhancing data privacy, here’s how:

Bingo Box Campaign Delivers 345kg of Hope for the Holidays

20 Dec, 2023

The surge in energy prices, inflation, and a challenging cost of living situation is making it increasingly difficult for people to provide meals for their families. In light of this, we have once again initiated a campaign to assist in feeding more families this Christmas. And with the generous support of local businesses, our Bingo Box campaign has garnered an overwhelming response!