ISO Quality Services – May 2014 Newsletter • ISO Quality Services Limited

Environmental Solutions Waste Management Limited were founded in 2004 and are based in Newbury, Berkshire. They have achieved the BS EN 15038:2009 Secure Destruction of Confidential Material Management Standard. They provide direct collection and recycling services for everything from confidential shredding to IT and Electrical Equipment Recycling – conforming to the WEEE Directive. They provide standard mixed recycling that includes cardboard recycling, paper, plastic bottles and cans as well as office furniture recycling where they provide a complete clearance service and typically get between an 80% to 95% recycle rate. The company provides regular collection services across Wiltshire, Berkshire, Hampshire and Surrey including Swindon, Hungerford, Newbury, Thatcham, Theale, Reading, Basingstoke, Hook, Fleet, Farnborough and Camberley – plus all the places in between. They can also provide ad hoc collections outside of this area so please, just get in touch with them. For more information on the company, please call 01635 550555, email or visit their website

“Lead Assessor, Graham Binns (right), presenting Management Representative, Gareth Ward of Environmental Solutions Waste Management Ltd (left) with their BS EN 15713 Secure Destruction of Confidential Material Management System Certificate.

Business Language Services Limited

Business Language Services Limited was founded in 1989 and are based in Cardiff. Since the company was founded, they have been helping companies break down language and cultural barriers and have gained a reputation as one of the UK’s leading language services providers to business and professional people worldwide. They have achieved their ISO 9001:2008 Quality Management Standard. The company provides the full range of language services including translation services, certified translation services, interpreting services, language training, typesetting services, proofreading, voiceovers, foreign telemarketing and language consultancy. They also offer translation from and into just about every language used today – so whether you want Welsh translation, Spanish translation, Polish or Persian or certified translation services, give them a call on 02920 667666, email or visit the website

“Lead Assessor, ISO QSL, Graham Binns (far left), presenting Senior Project Manager, Kate Figueredo (second from left), Project Manager and Management Representative, Amy Kilby (second from right) and Managing Director, Adam Burman (far right) of Business Language Services Limited with their ISO 9001 Quality Management System Certificate.

Safari climbs to new heights with ISO 9001

Would you have ever associated a zoo or safari park with ISO 9001?

If not, this time, sadly, you will be wrong. In 2004, Africam Safari was the first ever animal park to gain certification to ISO 9001 for the quality of its guided tours and now not only boasts happy staff, happy clients, but also… happy animals! Head of the Quality Department of Africam Safari, answers questions about their quality system. They suggest how the animal paradise manages to keep quality up, and complaints down.

Why did the Safari decide to use ISO 9001?

The decision to implement ISO 9001 was motivated by the need to align the Africam Safari’s activities, methods, responsibilities and more generally, the work of each member of the team. If they didn’t act and travel down this road, they risked growing in a chaotic fashion and losing control, which would compromise their efficiency and could mean losing their existing and future clients.

What sort of advice would they give to others who want to implement the standard?

First, they should be clear about why they want to implement the standard. Although there is no doubt that ISO brings a competitive advantage to most organisations, this should be seen as a positive side-effect. A management system is designed to establish order, control and efficient planning processes, and to help make decisions based on data analysis.

What did they find to be the biggest challenge?

The hardest thing was convincing the people involved that the system is working for them, and not the other way around. Once you have overcome this hurdle, you will secure people’s “buy-in” and everything else will follow on naturally.

How many of their staff worked on the project?

They had a group of six people to implement the standard, but now they only have two full-time staff for quality management and an additional four to maintain the system (training, monitoring, technical assistance, auditing, support, surveys, etc.).

What were the main results and impacts?

They had a raft of positive results:

Optimal use of resources (time, money, supplies)
Improved performance (clients, suppliers and a more contented staff that is happy to have achieved the expected results in the allotted time frame)
Compiling a company history (they documented the knowledge and experience gained and were able to apply what they had learned to optimize the way the park was run)
Generating data and making informed decisions based on their analysis
Establishing greater equity and fairness, and more transparency throughout. The hardest thing was convincing the people involved that the system is working for them, and not the other way around.

Did they have any tips or advice for ISO 9001 users?

Implementing ISO 9001 means streamlining the system continuously so that it becomes more flexible and practical, and generally easier to implement. The real challenge is making ISO 9001’s most basic principles part of the staff’s daily working life. This also ensures audits are carried out in a timely fashion. Source

ISO 9001 draft available for public comment

Probably the world’s most popular Quality management standard is up for an update and is currently being revised and most recent draft of the standard is now available for purchase. ISO 9001 is reviewed every five years, meaning it is kept up to date and relevant. The standard, has now been made available for DIS – Draft International Standard. You may be thinking why a ‘draft’ version, however this is a key milestone for the standard in its revision process. The DIS stage means that all interested parties can submit feedback that will be considered before the final draft is published by the end of 2015. In addition, if you want a sneaky preview the draft version, it can now be purchased giving you a viewing of what the final publication could look like. update The main changes in the new draft relate to its format and the increased importance on risk. These include:

The same high-level structure used by other management system standards which will help companies implementing more than one standard,
The identification of risk and risk control as requirements in the standard,
The requirement of top management to take a more active role in aligning quality policies with business needs
A number of changes in terminology

ISO 9001:2008 will be given a three-year transition period after the new version has been published to migrate to the new edition of the standard. As with all of our ISO 9001 customers who previously transferred from the 2000 version to the 2008 version, we will be on hand to guide our existing customers through the transition. Any questions you may have, please do not hesitate to call us on 01905 670303, we will be only to happy to answer your questions.

Changes made to the WEEE Regulations for 2014

Changes were made to WEEE Regulations for 2014, information on this can be found at Guidance for businesses, public and third sector organisations and individuals involved in the sale, purchase and disposal of waste electrical and electronic equipment from 1 January 2014. The following link explains the requirements of the Waste Electrical and Electronic Equipment (WEEE) Regulations 2013 on business, how to comply with the law and provides sources of further information. For WEEE activities conducted between 1 January 2010 and 31 December 2013 see ‘WEEE Regulations 2006: government guidance notes’

Waste carriers update

Do you transport waste generated by your own business activities? If so you will now need to register as a waste carrier (lower tier). You can register as a waste carrier using the new and simple tool available on GOV.UK. Registering costs nothing and lasts indefinitely – you will not have to renew your registration unless your situation changes. > Register as a waste carrier

Do you produce or handle business waste?

If you produce or handle business waste you can now use edoc (electronic duty of care) to create and keep your waste transfer records online. Edoc, a free to use UK-wide system developed by government and waste industry organisations, is now live. It will enable recycling tree you to do away with paper and create, share, sign and store waste transfer notes online. You will be able to search and retrieve your records quickly and easily and create reports for your business. > Register your business on Edoc

ConnectRight – help stop pollution

The ConnectRight campaign launched on 27 February by Dan Rogerson, Minister for Water, is for businesses and the public. It aims to raise awareness about water pollution, urban drainage and sewerage misconnections to help prevent this serious water quality problem affecting rivers and beaches. See how you can help stop water pollution by visiting the new ConnectRight website. > See the ConnectRight website

Do you subscribe to Constructionline, the government certification service?

Constructionline If so did you know that your certification with us means that you are able to answer YES to many of those questions relating to the quality and environmental standards. For more information on answering YES to the questions below, refer to our fact sheets.

Do you have a documented policy and organisation chart for the management of construction related environmental issues?	Do you have a documented policy and organisation chart for quality management?
Do you have documented arrangements for ensuring that your environmental management procedures are effective in reducing/preventing significant impacts on the environment?	Do you have any arrangements for ensuring that your quality management, including the quality of construction output and general performance, is effective in reducing /preventing incidents of sub-standard delivery?
Do you have arrangements for providing employees who will engage in Construction, with training and information on construction-related environmental issues?	Do you have arrangements for providing your workforce with quality-related training and information appropriate to the type of work for which your organisation will bid?
Do you check, review and where necessary improve your environmental management performance.	Do you have procedures for periodically reviewing, correcting and improving quality performance?
Do you have arrangements for ensuring you engage and apply environmental protection measures that are appropriate to the activity for which they are engaged?	Do you have arrangements for ensuring that your own suppliers apply quality management measures that are appropriate to the work for which they are being engage?

Fact Sheets:

For more information, please contact us on 01905 670 303 or email Lynne Thomas on lynne@isoqsltd.com or contact Constructionline directly.

Training is a long term investment…

From our own experience, we know how important training is to a company and have seen first-hand what a difference it can make. Delivering high quality services, consistently, is a challenge for any organisation. Companies that value their employees know that competence building is an investment that pays off. Investing in your employees will also attract new talents that you wish to recruit as it makes your company an attractive place to work.

We offer training in the following areas:

Quality Manager Training – 9th September 2014 and Environmental Manager Training – 15th October 2014
Duration: One Day
Costs: Per Delegate £295.00 plus VAT Per Delegate £195.00 plus VAT* (Booking more than 1 place)

Internal Auditor Training – 24th & 25th June 2014 and the 18th & 19th November
Duration: Two days
Cost: £395.00 plus VAT Per Delegate

Risk Assessment Training – Next date to be announced
Duration: 1/2 day
Cost: Per Delegate £150.00 plus VAT.

All of our training courses are on our website, for more information go to ISO training or contact us by emailing debbie@isoqsltd.com or calling 01905 670303 and speaking with Debbie Farr.

Be part of our LinkedIn community

If you haven’t joined already – what are you waiting for? ISO news, training updates and offers, meet the ISO QSL team and connect with other like-minded individuals Visit us: ISO QSL LinkedIn Company page

Networking events and seminars we are attending in May 2014 – June 2014

Enterprising Worcestershire – Twitter Success Workshop

Date of Event: 28/05/2014 Cost: FREE Booking: On-line Time: 09:30 – 13:30 Venue: The Hive, Sawmill Walk, The Butts, Worcester, WR1 3PB Website: www.finditinworcestershire.com Event Description

This practical half day workshop will enable attendees to develop a clearer understanding of how to maximise the impact of using Twitter not only to reach prospective new customers but also how to obtain market insights and to develop a strategy for the production of engaging content.

As this is a practical workshop, attendees are encouraged to bring a laptop / tablet with them so that they can undertake various tasks during the event.

North Business Growth Show

Date of Event: 04/06/14 Cost: FREE Booking: Online Time: 09.00 – 17.00 Venue: Salford City Stadium, 1 Stadium Way, Eccles, Salford, M30 7EY Website: www.thebusinessgrowthshow.com Event Description This event is ideal for you to gain new suppliers, leads and customers and most of all an invaluable insight in to their exhibitors and the services they provide.

Enterprising Worcestershire – Introduction to Tendering Workshop

Date of Event: 09/06/2014 Cost: FREE Booking: Time: 09:30 – 13:30 Venue: The Hive, Sawmill Walk, The Butts, Worcester, WR1 3PB Website: www.finditinworcestershire.com Event Description

This free workshop is suitable for any business that has an interest in selling goods, products or services to publicly-funded organisations and is new to the tendering process.

The workshop will:

• help you understand the buying processes followed by the public sector, what is a tender/EOI/PQQ and other acronyms

• provide guidance on the type of information required in applications

• explain how to find opportunities relevant to your business

• help you assess your tender readiness, and identify where improvements can be made

• provide delegates with an appreciation of the whole process and whether their business is

• fit and ready to tender (and if so at what level)

Enterprising Worcestershire – Writing Winning Tenders

Date of Event: 16/06/2014 Cost: FREE Booking: Time: 09:30 – 13:30 Venue: The Hive, Sawmill Walk, The Butts, Worcester, WR1 3PB Website: www.finditinworcestershire.com Event Description

This workshop is aimed at businesses that already have some experience of the tendering process or have attended the sister module ‘Introduction to Tendering’. The workshop will assist delegates who wish to increase their level of understanding of what makes a successful bid and improve the skills required to construct and write effective tenders.

The workshop will include:

• improving how you communicate your expertise, track record and resource base

• completing a Pre-Qualification Questionnaire (PQQ) in an effective and professional way

• presenting clear structure/methodology

• joint ventures/collaborative bidding

• tips for success

Maximise Your Membership Date of Event 20/06/14 Cost: FREE – Members Only Time: 09.00 – 15.00 Venue: ISO Quality Services Ltd, Quality Suite, Oak House, Everoak Industrial Park, Bromyard Road, St Johns, Worcester, WR2 5HP Website: www.hwchamber.co.uk/events/special-events/maximise-your-membership-20-06-2014 Event Description This event, maximise your membership event is held in association with us, ISO Quality Services Ltd and offers new and existing members the opportunity to meet the Chamber team and find out some of the many ways to make the most of their membership, including how to network effectively.

Are you a client of ours?

Would you recommend our services to your clients / suppliers…why not refer a friend?

Receive a free case of wine or a £50 Marks & Spencer’s Voucher…..the choice is yours! wine (To qualify for this you must refer a successful lead). To offer your referrals please contact – admin@isoqsltd.com or call 01905 670 303

ISO Quality Services Ltd are proud to specialise in the implementation and certification of the Internationally recognised ISO and BS EN Management Standards.

Do you want to get ahead of your competition? Win more tenders or save time and money on reoccurring issues? Contact us today on 0330 058 5551 or email info@isoqsltd.com.

Alternatively, you can request a quote by filling out our enquiry form and a member of our team will be in touch shortly.

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Waste neither time nor money…

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ISO Quality Services – May 2014 Newsletter