ISO Quality Services Ltd November 2016 Newsletter

Our Recently Certified Clients

We are pleased to announce that the following clients have had their presentation and received their certificates from ISO Quality Services Ltd in the month of October:

First Solution Technologies Limited

On Monday 17^th October 2016, First Solution Technologies Limited were presented with their ISO 9001 Quality Management Certificate. First Solution Technologies Limited is an information technology company that aims to put an effective IT strategy into businesses in order to enable them to differentiate and innovate using IT within a business. If you’d like to read more about First Solution Technologies Limited then you can view their website here.

Lead Assessor Colin Watkins presents Nigel Church, Director of First Solution Technologies with their ISO 9001 Quality Management Certificate. 

Cloud Shepherd Limited

On Thursday 20^th October 2016, Cloud Shepherd Limited were presented with their ISO 9001 Quality Management Certificate & ISO 27001 Information Security Management Certificate. Cloud Shepherd Limited are information security specialist. They aim to help their customers grow by focusing on their core strengths knowing they are underpinned by reliable effective and fully managed technology systems. If you’d like to know more about Cloud Shepherd Limited then you can view their website here.

Lead assessor Tony Moss presents Kristian Stott, Managing Director of Cloud Shepherd Limited with their ISO 9001 Quality Management & ISO 27001 Information Security Certificates.

Johnson Fleming Group ISO 22301 Case Study

In 2008, Johnson Fleming started to investigate implementing the ISO 22301 Business Continuity Standard, having recognised that international business management standards really helps to satisfy the procurement due diligence.

A business continuity management system is designed to prepare and better position your business to respond to uncertainty.

By implementing ISO 22301, Johnson Fleming has been able to communicate its business continuity plan across the company, ensuring all employees are aware of what they need to do and why the system is in place.

Having the standard protects the company and enables them to continue to offer service “come what may”. The process also helped them to recognise the risks and vulnerabilities of the business, and, resulting impact on their ability to service clients if something unexpected was to happen.

As part of the implementation, Johnson Fleming has designed and adopted a disaster recovery plan which includes a second emergency office. Key members of the team would be able to continue to work should anything happen to prevent them from accessing their head office in Bromsgrove. This secondary location allows for a 3-hour turnaround time from ‘disaster’ to resuming ‘normal service’ for clients.

Through these changes, Johnson Fleming has reported receiving good feedback from the Sales team when completing tenders, and have seen “more frequent, visible reporting at board level”.

Tom Claridge, Customer Services, IT & Systems Director at Johnson Fleming rated our support highly:

“Support during the set-up of the ISO 22301 standard was comprehensive and the Client Services team very supportive. Our auditor is obviously very experienced and knowledgeable, and has been really helpful through the whole process”.

He further commented that the overall process has been “very smooth” and liked that we could offer different auditors, each with a different perspective on their business and management systems.

Read more about Johnson Fleming