ISO Quality Services Ltd December 2016 Newsletter

16 Dec, 2016

Merry Christmas and Happy Holidays from the whole team at ISO Quality Services Ltd! Take a look at our December Newsletter, our final edition of 2016. 

Welcome to the December 2016 edition of the ISO Quality Services Ltd Newsletter

Our Recently Certified Clients

We are pleased to announce that the following clients have had their presentation and received their certificates from ISO Quality Services Ltd in the month of November:

Kolak Snack Foods Ltd

On 16th November 2016, Kolak Snack Foods Ltd were awarded the ISO 22301 Business Continuity Management standard. Kolak Snack Foods Limited are a leading manufacturer of crisp and snack based products. They manufacture Kolak branded products as well as own-label products for clients.

If you would like to read more about Kolak Snack Foods Limited, then you can visit their website here.

The team at Kolak Snack Foods receive their ISO 22301 Business Continuity Management Certificate. In the photo (left to right) is Tipu Shahzad, Continuous Improvement Manager, David Hurworth, Senior Technical Manager, John Farrow, Factory Manager, Muhammad Asif, Technical Manager, and Sterling Crew, Head of Technical.

CT Global Freight Audit Limited

On 16th November 2016, CT Global Freight Audit Limited were awarded their ISO 9001 Quality Management Certificate. CT Global Freight Audit is the world’s leading freight invoice verification and payment company.

If you’d like to know more about CT Global Freight Audit Limited then you can view their website here.

Lead Assessor Peter O’Neil presents Operations Manager, Sergejs Masakovskis of CT Global Freight Audit Ltd with their ISO 9001 Quality Management.

Concero UK Limited

On 17th November 2016 Concero UK Limited were awarded their ISO 9001 Quality Management Certificate and ISO 27001 Information Security Management Certificate. Concero UK Limited offers IT support, broadband, e-safety accreditation and CPD & consultancy.

If you’d like to know more about Concero UK Limited then you can view their website here.

Lead Assessor Phil Garrattley presents Directors Bradley Clegg and James Morris, Project Manager Andy Cunningham and Assistant Project Manager Philippa Blanchette with their ISO 9001 Quality Management & ISO 27001 Information Security Management Certificates.

Aspect 3sixty Limited

On 21st November 2016 Aspect 3sixty Limited were awarded their ISO 14001 Environmental Management and BS OHSAS 18001 Health and Safety Management Certificate. Aspect 3sixty Limited is an Access and Inspection company that specialise in multi-disciplined industrial rope access and non-destructive testing.

If you’d like to find out more about Aspect 3sixty Limited then you can view their website here.

Lead Assessor Martin Millward presents Richard Milton, Managing Director of Aspect3Sixty with their ISO 14001 Environmental Management and BS OHSAS 18001 Health and Safety Management Certificates.

Integrated Technology Limited

On 28th November 2016 Integrated Technology Limited were awarded their ISO 9001 Quality Management Certificate. Integrated Technology Limited is the leading UK supplier of sound and control modules to manufactures of children’s rides, often seen inside shopping centres and supermarkets.

If you’d like to know more about Integrated Technology Limited then you can view their website here.

Lead Assessor Phil Garrattley presents Director, Keith Lawrence and Business Development Manager, Raj Ajimal with their ISO 9001 Quality Management.

Webproof A/S

On 28th November 2016 Webproof A/S were awarded their ISO 27001 Information Security Management Certificate. Webproof A/S are based in Demark and the US, and offers a software that works as an online marketing collaboration and proofing platform.

If you would like to read more about Webproof A/S, then you can visit their website here.

Hope for Children & their Families Limited

On 30th November 2016 The HOPE Centre was awarded their ISO 9001 Quality Management Certificate. The HOPE Centre is a charity based in Herefordshire that supports children, families, individuals and the community.

If you’d like to learn more about The HOPE Centre and the vital work they do to support families in their community then you can view their website here.

Lead Assessor Phil Garrattley presents Anna Beddows, Admin Team Leader/HR/H&S Officer and Sarah Eardley, CEO of Hope for Children & their Families Ltd with their ISO 9001 Quality Management Certificate.

ISO Quality Services Ltd shortlisted for National Apprenticeship Service Awards Finals

We are pleased to announce that we have been announced as a finalist in the National Apprenticeship Awards, after winning at the West Midlands National Apprenticeship Awards 2016 regional ceremony in October.

We were named West Midlands Small Employer of the Year for the second time, after also winning the award in 2015. The company have now been shortlisted for the National award in this category, competing against companies across England. There are a total of 89 companies and 81 individuals that are through to the finals across all categories, from the 1000 initial entries.

Director, Jennifer and Marketing Executive, Hanna receiving the West Midlands Small Employer Award at the 2016 event.

The best employer category entries will also feature in the Top 100 Apprenticeship Employers list 2016, which will be announced at the ceremony on the 20th January 2017.

Sue Husband, Director of the National Apprenticeship Service said:

“The National Apprenticeship Awards are a fantastic opportunity to celebrate the achievements of apprentices and the commitment of employers to apprenticeships. The regional finalists have shown their dedication to improving their own skills or those of their employees by pledging to support apprenticeships.”

“I congratulate every finalist on their apprenticeship achievements so far and wish them the very best of luck as the competition moves forward.”

ISO Quality Services Ltd started their apprenticeship scheme in 2012 and have now supported 6 apprentices. In the last year the business has taken on 3 new apprentices to join their growing team in St Johns, Worcester. They have taken on different roles in the company including Client Services, Finance, and Marketing.

Upon being named as National finalists, Jennifer Appleton, Operations Director said:

“We are absolutely thrilled to have been have been put forward for the National Award for the first time. Our apprenticeship scheme is at the very heart of our company and we are excited to be able to continue to offer opportunities for young people within our team.”

If you would like to read more about the National Apprenticeship Awards, then you can visit their website here.

T’was one week before Christmas …

T’was one week before Christmas, and all through the factory
All of the Elves were stirring, to make toys all through the day and night.
The stockings were hung by the chimney with care,
In hopes that St Nicholas soon would be there.

But how does Santa complete this large scale mission year on year? It’s a mammoth task that takes place up in the North Pole, with some serious elf-power behind it. Projects on a big scale have to be well manned, well managed and have proven processes in place to succeed. So what’s the secret to Santa’s success? How does he ensure Quality?

  • Management System – Santa needs some way of storing and sorting through thousands of letters from Children around the world. How else will he remember who has been naughty or nice?
  • Training – Santa needs motivated and well trained elves to ensure everything runs smoothly. The elves need an evolving and up to date training schedule with the ability to manage training records. Happy elves will work more productively, inspire others and help define your processes for you.
  • Managing Non-Conformances – Santa can’t have defects! We all know elves are magical – but how do they make sure that all toys are manufactured to the highest standard, and how do they monitor this? A non-conformance is when something within the business doesn’t go according to plan, which may result in a customer complaint or a delay in the normal process. By recording when something doesn’t go according to plan, identifying trends and finding the route cause, helps the elves to put fixes in place and processes to ensure that little Johnny (on the nice list) gets his train set on time for Christmas.
  • Risk Management – Risk Management is all about monitoring and categorising risk to minimise their potential impact. The elves have produced their very own Risk Management Register. They know the risks to quality and success and once they understand them, they can work hard to reduce them – wherever they come from faster than you can say ‘ho, ho, ho’!
  • Continuous improvement – In order to deal with a growing population, more technological gifts and changes in the marketplace, Santa and the elves need to find ways to improve on their processes year on year. Making sure Santa reviews the workshop’s quality policy, quality objectives and preventive actions as part of his management review, he can put new pro-active plans in place as he has all the information to his big red hand!


Plan: Set the objectives of the system and processes to deliver your results (“What to do” and “how to do it”)
Do: Implement and control what you planned
Check: Monitor and measure processes and results against your quality policies, quality objectives and report your results
Act: Take actions to improve the performance of your processes (continuous improvement)

As you can see there are lots of lessons to be learned from Santa and his workshop. Santa can’t be late, can’t have defect and he can’t have dissatisfied customers (they might just stop believing in him!)

Sources: Quality Digest (2011) ISO Requirements

Meet Our Team

ISO Quality Services Ltd has two new recruits! Ryan Hughes will be joining the Marketing Department and will also be completing his Level 4 Diploma in Digital Marketing. Sarah Price will be joining the Client Services Department as a Client Services Advisor.

Ryan Hughes

Fresh from completing his Level 3 Diploma in Digital Marketing, Ryan has joined the team at ISO Quality Services Ltd in a permanent position to complete his Level 4 img_4268qualification.

Ryan has gained a range of knowledge and skills from his experience working for businesses around Worcester in multiple roles including Administration, Accounts and Digital Marketing. This gave Ryan the necessary skills to perform tasks such as content writing, website maintenance as well as other office duties. Ryan has since settled in a Marketing role where he feels that he thrives from the in-work experience that he is gaining as well as knowledge gained from the college course.

In his spare time Ryan likes to attend local networking events such as Apprentices in Business as well as other social events. Ryan is also a keen traveller who has high hopes of being able to travel to new places and experience different cultures.

Ryan is attending 3aaa based in Worcester on a monthly basis over the next 12 months to complete his qualification.

Sarah Priceimg_4267

Sarah has a strong employment history, working in finance for Atkins both in the UK as well as in Dubai. Alongside her experience, Sarah also holds NVQ Levels 1-3 in Management. Her specialities in the workplace consist of finance as well as customer service, making her a perfect fit for the ISO QSL Client Services department.

In her spare time, Sarah is a keen traveller, having previously lived in Dubai whilst working there. She is also a keen swimmer and enjoys spending time walking her dog with her family.

When asked about her future with ISO QSL, Sarah commented that she looks forward to progressing through the new roles that she has been given as well as picking up roles as she goes.

ISO Quality Services are merging offices – how will this benefit you?d80_3115-edit_mr

From January 2017, all departments of ISO Quality Services will be operating in the same office. Still based at Oak House in Worcester, we will all be moving under one roof, rather than having Client Services in a room on its own. The office move will be taking place over the Christmas break so that it is ready for the New Year.

With this update you may be wondering – how will this benefit you?

  • Improved Communication
    With everyone being based in the same office, this ensures that the business will be running smoothly through all aspects. This minimises the need to run through to different departments when the team are all in one room. Everyone will be able to communicate much more efficiently than before, ensuring that the service that you receive is second to none.
  • Anyone will be able to help you
    By making it easier for departments to communicate with each other, this will have a positive effect on staff knowledge of other areas that they may not work in, meaning that anyone will be able to help you when you call. So if the person you are calling for isn’t available, there will always be someone else who can help.
  • Increased Staff Motivation
    With everyone working closely, we will always be able to keep each other motivated. There is no better service to receive than when the staff are motivated and determined to help you in the most efficient way possible. This will ensure that you get what you need as soon as possible.
  • Information is more accessible
    By working closely, everyone will be able to communicate in a more efficient manner. As a result of this, if you phone wanting specific information there will be less of a wait time for this information to reach you.
  • Organisation improved
    The internal organisation of the company will also be improved as an effect from working together. This will make sure that the company runs better than ever before, making the service that you receive even better.

Keep updated on how our office move is going by checking our social media and latest news section of our website. If you would like to contact the ISO Quality Services office, then you can call 01905 670303. Alternatively, you can visit our website at

View our Christmas Card and our office opening hours this Christmasfrom-everyone-at-iso-quality-services-ltd

Merry Christmas from everyone at ISO Quality Services! Happy Holidays! Click here to view our e-card

This Christmas our office opening hours will be:

Friday 16th: 9.00am – 3.30pm

Monday 19th – Wednesday 21st: 9.00am – 5.00pm 

Thursday 22nd: 9.00am – 1.00pm (We will be closing early due to our annual office party!)

Friday 23rd: Closed

We will re-open on Tuesday 3rd January 2017. See you in the New Year!

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ISO Quality Services Ltd are proud to specialise in the implementation and certification of the Internationally recognised ISO and BS EN Management Standards.

Do you want to get ahead of your competition? Win more tenders or save time and money on reoccurring issues? Contact us today on 0330 058 5551 or email

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