ISO Quality Services – June 2013 Newsletter

22 Jun, 2013

Welcome to the June issue of the ISO Quality Services Limited newsletter, where the sun has decided to put his hat on.

What’s in this issue?

Congratulations to our Newly Certificated Clients
Health and Safety News – £75,000 fine for Nuneaton transport firm after employee’s death
G is for Gap Analysis, H is for Health & Safety, I is for ISO
Updates announced for ISO 9001:2008 & ISO 14001:2004
Onesie Day & the Big Hearted Bake for Little Hearts Matter
Workplace pensions & the employers’ obligations
Networking Events we attending through June – July 2013
Quality Manager Training Day – NEXT DATE ANNOUNCED!
Further Education Awards Evening – Worcester Guildhall on Thursday 4th July 2013
We Need You!

As always if you have anything you would like to see in our newsletters email

Congratulations to our Newly Certificated Clients

Plexus Business Solutions

logo[1]Plexus Business Solutions Limited are a company who offer a complete range of consultancy, delivery and support services, giving you the option to request a specific IT skill or, more commonly, take a fully integrated end-to-end IT solution, and are based in Tunbridge Wells, Kent. The company has achieved the ISO 27001:2005 Information Security Standard. There experienced and highly qualified consultants have built up a full understanding of today’s computer systems and the tremendous potential they hold for business in the future.

Whatever technology related advice you require, you will invariably find that their team of analysts have the skills to deliver the answer you need. Plexus’s IT consultants combine corporate levels of knowledge with an intimate knowledge of business reality. Their ability to consistently deliver big business solutions at SME business prices has made them the fastest growing IT consultancy company in our market sector. For more information on Plexus Business Solutions Limited, and how they may be able assist you, visit

Hollingsworth & Vose

Hollingsworth-vose[1]Hollingsworth & Vose Company Limited are a global leader in the supply of technically advanced nonwovens for engine, high efficiency, and liquid filtration, has been family-owned since 1843. The company was formed when brothers John Mark and Lyman Hollingsworth received patent approval for the manufacture of paper from manila fiber, and they’ve set the pace for innovation ever since.

To join the already implemented BS EN OHSAS 18001:2007 Health & Safety, the company have achieved ISO 14001:2004 Environmental Management Standard. For more information on Hollingsworth & Vose Co Limited, and how they may be able assist you, visit

Environmental Management Services

content_02[1]Environmental Management & Services Limited, founded in 1999, are a company who offer a unique approach to the design, installation and maintenance of air conditioning and refrigeration services. Their clients range from local businesses to multinational corporations. They operate throughout central and southern England and Wales from their offices in Hereford and Southampton. They have achieved their ISO 9001:2008 Quality Management Standard. For more information on Environmental Management & Services, and they may be able to assist you visit,

£75,000 fine for Nuneaton transport firm after employee’s death

Figure in safety jacket and hard hatA Nuneaton storage and distribution firm has been fined after a worker was killed when a tall stack of empty wooden pallets toppled on to him. The gentleman who lived in Harold Street, Nuneaton, was working at the company in Nuneaton when the incident happened on 9 November 2010.

Warwick Crown Court was on 11 April that the gentleman and his colleagues were gathering up fallen pallets from a tall stack that had collapsed in the yard on that wet and windy morning. As the man in question and other workers removed the wooden pallets, another tall stack toppled over. Others jumped clear the gentleman was struck by the pallets, which weighed 36kg each, and died after sustaining multiple injuries.

An investigation by the Health and Safety Executive (HSE) found that a lack of effective management control over operations in the pallet yard, combined with high stock levels, had led to an unsafe environment and stacks being made too tall. The company based in Nuneaton, pleaded guilty to breaching Section 2(1) of the Health & Safety at Work etc Act 1974. The company was fined £75,000 and ordered to pay costs of £25,316.

Speaking after the hearing, HSE inspector Roger Amery said:

“This death was a tragedy which could have been prevented if this company had given proper and thoughtful attention to its pallet yard operation. Its failure to do so put other workers at risk and led to the death of the man in question.

Lots of firms form unsupported or free-standing stacks in their yards. I hope this death and the penalty imposed prompts them to check the condition and height of their stacks so that this doesn’t happen again.”

Free guidance on health and safety is available at For effective Health & Safety Management Control why not think about the BS OHSAS 18001:2007 Health & Safety Management Standard?

G is for Gap Analysis, H is for Health & Safety, I is for ISO.

figure with magnifying glassGap Analysis
A report on where a company currently stands, and where they need to be, against the compulsory elements of the standard/s.
BS EN OHSAS 18001:2007 Health & Safety Management Standard
A systematic and process driven approach to controlling and monitoring risks that can arise from the company’s day to day activities. This system is proven to enable the business to be pro-active rather then re-active, therefore more effectively protecting the health and welfare of your workforce on an on-going basis.
ISO – International Organization for Standardization
ISO develop and publish International standards. They were founded in 1947, and since then have published more than 19 500 International Standards covering almost all aspects of technology and business.

ISO Standards Updates

ISO 9001:2008 Update Announced

It has been announced that the ISO 9001:2008 will be updated in 2015. This will make integration with other ISO standards much easier. Stay tuned and we will keep you posted on more news when it becomes available.

ISO 14001:2004 Update Announced

It has been announced that the ISO 14001:2004 will be updated in 2015. Jennifer and Catherine from ISO Quality Services Ltd attended an environmental seminar on Thursday 30th May. This made them aware of the changes that were going to be made to the standard, the implementation and best practice of the standard. Please see for more information.

Onesie Day & the Big Hearted Bake for Little Hearts Matter

Tuesday 14th May was our annual Fundraising day!

We had a Onesie wearing, cake eating day, where ISO QSL members of staff raised money for Little Hearts Matter. Little Hearts Matter offers support and information, and raises awareness of those affected when a child has only half a heart, due to conditions such as Complex Pulmonary Atresia, Tricuspid Atresia, Hypoplastic Left Heart Syndrome (HLHS) or Double Inlet or Outlet Ventricle (Univentricular Heart).

onesie dayLittle Hearts Matter was originally set up in 1994 at the request of parents of children who had a life threatening diagnosis of Hypoplastic Left Heart Syndrome.  There are approximately 200 children diagnosed with Hypoplastic Left Heart Syndrome each year, but there are a further 400 diagnosed with other single ventricle conditions.

More Information on the charity, how to donate or to apply for a fund-raising pack can be found at Our annual fundraising day for Little Hearts Matter started with all the staff donning onesies for the day!

We also had a visit from Tracy, who runs her own business called Naturally Exuberant, and she gave us a seminar on ‘food’: in particular the 12 Habit Club, 80/20 Rule, Brain Chemicals, the foods we eat and how they can affect us.  With a little help from ‘the Shield’, ‘Batman’ & ‘The Joker’ we learnt what hormones within the body are good fat burners/fat stores.

Tracy’s presentation was incredibly interesting, and really makes you think if you change just little things in your diet, what a difference it can make to you and the way you feel.  Tracy is definitely passionate about her work and that really shows!  If you are looking to do an internal staff meeting focused on the well-being of your employees – then contact Tracy for an informative, fun & vibrant experience

Lunchtime meant cake time… 9 cakes to be judged, scored and eaten with a winner announced. We paid £3 to enter our cakes into the competition, where the cakes were scored out of 10 on appearance, taste and morishness. The cakes were:

  • DSC04088Key Lime Cheesecake
  • Baked Cheesecake topped with meringue
  • Apple Cake
  • Chocolate Biscuit Cake
  • Chocolate Cookies
  • Victoria Sponge
  • Carrot Cake
  • Double Chocolate Cheesecake
  • White Chocolate Raspberry Muffins

Scores were counted, and announced as:

  1. Key Lime Cheesecake
  2. Chocolate Biscuit Cake
  3. White Chocolate & Raspberry Muffins

In total £90.00 was raised for Little Hearts Matter – we raised enough for 9 antenatal pack to recently diagnosed parents, at a time they are completely devastated, terrified and confused.  The pack allows them to understand what the condition is and hear from other parents about their experiences, giving them the information to make an informed decision.
What fund raising day are you planning to hold?

Workplace pensions & the employers’ obligations

All employers will have to provide workers with a workplace pension scheme by law over the next few years. The biggest employers have already implemented this back in October 2012.

If you don’t already offer workers a workplace pension scheme, you must set one up before your business’ staging date. For a list of staging dates please see

As the employer, you must enrol into the scheme all employees who:

  • are aged between 22 and the State Pension age
  • earn at least £9,440 a year
  • work in the UK

You must make an employer’s contribution to the pension scheme for those workers.

For more information on work place pensions see:

Networking Events we are attending through June – July 2013


Chamber Group Summer Networking Garden Party

Date of Event: 21/06/13
Cost: £22.00 Members (+ VAT) / £33.00 Non-members (+ VAT)
Time: 11.30 – 14.30
Venue: New Hall Hotel, New Hall Hotel, Walmley Road, Sutton Coldfield, Birmingham, B76 1QX

Ladies Day at New Road – Parkinson Wright Quality Solicitors

Date of Event: 20/06/13
Cost: Free – Invitation Only
Time: 11.00 – 17.30
Venue: Worcestershire County Cricket Club, New Road, Worcester, WR2 4QQ

Chamber Maximise Your Membership

Date of Event: 02/07/13
Cost: Free to Members & Non-Members
Time: 09.30 – 11.30
Venue: Birmingham Chamber of Commerce, 75 Harborne Road, Edgbaston, Birmingham, B15 3DH

Quality Manager Training Day – Next Date Announced

After the 100% success & referral rate of our last Quality Manager Training Day, the next date has been announced as Wednesday 11th  September 2013.

Quality Manager training will cover the following topics, as well as allowing for question & answer sessions on the day:

  • Principles and elements of ISO 9001
  • Role of the Quality Manager
  • How to integrate ISO into the daily activities of the business
  • Effective Objective setting
  • How to run a Management Review Meeting effectively
  • Guide to internal auditing
  • Focus on bench marking and its importance to quality management
  • Continuous improvement

More information to be released closer to the time – however, early bird catches the worm, so to register your interest in above course, please send an email to to receive an agenda for the day.

Further Education Awards Evening – Worcester Guildhall on Thursday 4th July 2013

A couple of weeks ago we were approached by Worcester College of Technology to see if we would be interested in sponsoring an award for students that have been nominated by their tutors for outstanding achievement throughout the academic year for the annual Further Education Awards Evening; we jumped at the chance to be part of the local community and show how important further education is.

We will be joining current sponsors:

  • Speller Metcalfe
  • Hunter Tea and Coffee
  • Ede and Ravenscoft
  • Tanner Wines
  • Thomas Vale Construction
  • Harrison Clark LLP
  • Worcester Whitehouse Hotel
  • Harris and Associate Surveyors
  • BPEC Training
  • Schneider Electric Ltd
  • Worcestershire Football Association
  • Eventscover Education
  • M &D Roofing
  • UCAS
  • Bennett’s Icecream
  • Worcestershire Group Training
  • DFP TV
  • Osborne Books Limited
  • Worcester News
  • Tinius Olsen Ltd

A full write up in next month’s newsletter

We Need You!We need you

Would you like to potentially create more exposure for your business?

We are currently looking for volunteer clients would be happy to discuss completing a video case study for us.

There is no criteria – However you will be ideally based within 2 hours of the West Midlands (due to the filming crew).

If you are interested in helping us achieve this, then please contact Jennifer Appleton on 01905 670 303 or

ISO Quality Services Ltd are proud to specialise in the implementation and certification of the Internationally recognised ISO and BS EN Management Standards.

Do you want to get ahead of your competition? Win more tenders or save time and money on reoccurring issues? Contact us today on 0330 058 5551 or email

Alternatively, you can request a quote by filling out our enquiry form and a member of our team will be in touch shortly.

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