ISO Quality Services – February 2014 Newsletter!

19 Feb, 2014

Welcome to the February issue of the ISO Quality Services newsletter 2014!

What’s in this issue?



floodCongratulations to our Newly Certificated Clients

Essex firm in court after two workers injured within weeks

Training, Training and more training

Do you have questions surrounding the following?

Be part of our LinkedIn community

Networking events in February – March 2014

Refer a friend

Congratulations to our Newly Certificated Clients

Alderburgh Limited

Alderburgh - Client Logo

Alderburgh Limited are based in Littleborough, Lancashire. They have recently achieved their ISO 14001:2004 Environmental Management standard, this joins their ISO 9001:2008 Quality management standard and CHAS certificate.

They are independent specialist manufacturers, suppliers and designers of building protection systems. Their range of expertise, acquired over 25 years has enabled installations all over the world, while constantly reviewing products, systems and emerging technologies to provide up to date solutions for today’s construction problems. For more information on the company, please call 01706 374416 or visit their website.

Banbury Private Ambulance Service Ltd

Banbury Private Ambulance Service Ltd is an independent family owned business, which was established in Banbury, Oxfordshire in 1986. Starting with just one ambulance BA_Logotransporting people to and from nursing homes and hospital appointments and 12 staff, this specialist patient/client focused service has grown rapidly to meet increasing demand.

They have recently achieved their BS OHSAS 18001:2007 Health & Safety management standard, this joins their ISO 9001:2008 Quality and ISO 14001:2004 Environmental management standards.

They excel at providing a personal, professional and cost effective service across Oxfordshire and the surrounding counties. They specialise in Patient transport services (PTS), Event medical support, First aid training, First aid equipment, Specialist medical equipment. For more information on the company, please email them on visit their website.

i6 Systems Ltd

i6 systems ltdi6 Systems Ltd are based in the South of England and have recently achieved their ISO 9001:2008 Quality management standard with us.

They are a customer-focussed, responsive and energetic business, with nearly 50 years combined experience in designing and supporting electronic and electromechanical products for the defence and aerospace markets.

The company have a passion for exceeding their customers’ expectations and providing an exceptional level of customer service and support. They have experience from a wide range of industries including defence, aerospace and rail market sectors.

For more information on the company, please contact them on 0845 527 0846, email or visit their website.

MANS Location Services Limited

MANS Location Services Limited is based in Calne, Wiltshire. MANS Location Services - Presentation Photo 20.01.14

They have recently achieved with their ISO 9001:2008 Quality Management Standard.

MANS Location Services [MLS] is a company with modern ideas. The founding Directors have over 40 years’ experience of survey and fault location products and both served as main board Directors of an international Bristol based Locator Manufacturing Company.

They supply to industry professional in building, construction, contracting, utility and emergency services marketing a full range of products backed up by technical support for a wide range of applications including Cable Location, Site Survey, Water Leak Dection, CCTV, Lighting and Specialist Cutting Systems.

For more information on the business, please contact 01249 816 181 or visit their website.

Essex firm in court after two workers injured within weeks

riskAn Essex-based hi-tech manufacturer has been fined after two workers were injured in separate incidents within the space of six weeks.

One of the employees had a finger pad partially severed when his hand was trapped in a lifting operation. A second employee suffered a deep head laceration when he was hit by a falling machine part.

Both incidents, which happened at the company’s plant on 7 January and 27 February 2013, were investigated by the Health and Safety Executive (HSE).

Chelmsford Magistrates’ Court heard on 21 January 2014 that the first incident occurred when a two-man team attempted to lift a 70-90kg reel of synthetic plastic material. One of the workers lost their grip on the reel causing it fall and trap his co-worker’s hand against the surface of a wrapping table.

The 39 year-old worker from Southminster – who does not wish to be named – had a finger pad partially severed and required reconstruction of his fingertip and nail-bed.

The second injury happened when an 850kg machine part was badly secured to a crane during an operation to fit it at a height of about three metres. Whilst manoeuvring it into place, an eyebolt detached from its thread causing the part to fall and strike him on the head.

The worker, 24, also from Essex, was knocked from his platform and suffered a deep cut requiring four staples to close the wound.

HSE identified safety flaws had led to both incidents.

In the first, the reel being lifted was almost double the weight of reels usually produced and the operation to lift it had not been attempted before. Despite that, the company had not assessed the risks involved or made any changes to the system of work. It has since eliminated all manual handling from the process and safety 3

In the second, HSE found both the injured worker and a colleague working with him had not received training for the operation being undertaken. The eyebolt had been inserted incorrectly leading to it becoming detached whilst the load was suspended. A lack of appropriate supervision meant the worker had taken up a dangerous position below the item and in direct line as it fell.

The company based in Essex were fined £22,000 and ordered to pay £604 costs after pleading guilty to separate breaches of the Health and Safety at Work etc Act 1974), the Manual Handling Operations Regulations 1992, and the Lifting Operations and Lifting Equipment Regulations 1998.

Speaking after the hearing, HSE Inspector Paul Grover said:

“Both these incidents resulted from failures by the company to adequately risk assess operations, issue safe working procedures, and to ensure that employees were not exposed to unacceptably high levels of risk.

“The second incident could easily have resulted in a much more serious injury or even death, and demonstrates the need to ensure workers are appropriately trained, their competencies properly recorded in an accessible form, and that there is a suitable level of supervision reflecting the degree of risk involved in the operation.”

More information about working safely at height can be found on the HSE website at:

Training, Training and more Training

It has been a fantastic start to the month for the team here, with two training courses being held at our offices in St Johns, Worcester, within the first two weeks of February.plane

On the 4th of February 2014 we held a training course on the AS9100 Quality Management System (for the Aerospace industry); this course was held for a Herefordshire based company and was led by our Senior Trainer Malcolm Gibbs.

One of the delegate’s commented:

‘I thought the day was interesting and informative. The course was very well done with an excellent delivery!’


On the 11th and 12th of February we held a two day Internal Auditor Training Course, led by our Lead Assessor Graham Binns.

The course is designed to give participants guidance and competence to deliver an audit program of their internal management procedures, to ensure they are conducted in a professional and effective manner this is to ensure that the procedures they follow are:

  • Fully implemented
  • Maintained and current
  • Suitable and relevant
  • Effective and efficientInternal audit

The course went exceptionally well and thoroughly enjoyed by all involved. The course is very interactive and ensures that there is full involvement throughout with any raised issues or concerns addressed.

The course comprises of both theory with a competency test and practice through the conduct of a live audit and feedback. Also, relevant activities undertaken both on an individual and group basis to ensure variety is provided to maintain engagement with all the delegates and to enhance their involvement.

See what the delegates had to say about the course:

“I found the course very helpful and informative. A very relaxed atmosphere”

“A most enjoyable and informing 2 days!”


Would you be interested in attending one of our Training Days?

For more information on the above courses, please visit ISO training or by emailing us on, calling 01905 670303 and speaking with Catherine or Lynne.

Do you have questions surrounding the following?

  • Principles and elements of ISO 9001:2008


  • Role of the Quality Manager
  • How to integrate the ISO 9001 into the daily activities of the business
  • Effective Objective setting
  • How to run a Management Review Meeting effectively

Why not attend our Quality Manager Training Course being held on 26th March 2014?

These courses are aimed at new management representatives, other managers within the company involved in quality and /or environmental management and anyone who is looking to refresh their knowledge.

See what others have said:

The day was brilliant – extremely informative. It was light hearted yet serious. I would definitely recommend the course to anyone else and would undoubtedly look at attending other courses provided. – Katy Elster, 4See Environmental Ltd

The investment you will need to make for one of the above training courses is:

Per Delegate £295.00 plus VAT*
Per Delegate £195.00 plus VAT* (Booking more than 1 place)

It is paramount to ISO Quality Services Ltd that the delegates get the maximum benefit out of the day therefore we do limit the number of places available book early to avoid disappointment. To register your interest in attending this course, please send an email to or call 01905 670 303 and we will provide you with further information.

Networking events and seminars we are attending in February 2014 – March 2014

Chamber Expo

Date of Event: 05/03/14

Cost: FREE – Members and Non-Members welcome networking

Time: 9.00am – 3.00pm

Venue: Three Counties Showground, Malvern WR13 6NW


Event Description:

The exhibition, one of the Chamber’s most popular, it is a great opportunity for businesses to network and gain crucial business contacts, as well as promote their company and raise their profile within the community.

Be part of our LinkedIn community


If you haven’t joined already – what are you waiting for?

ISO news, training updates and offers, meet the ISO QSL team and connect with other like-minded individuals

Visit us at: ISO QSL LinkedIn Company page


We love referrals!

Are you a client of ours? Would you recommend our services to your clients / suppliers…?refer a freind 2

Receive a free case of wine or a £50 Marks & Spencer’s Voucher… the choice is yours!

(To qualify for this you must refer a successful lead).

To offer your referrals please contact – or call 01905 670 303

ISO Quality Services Ltd are proud to specialise in the implementation and certification of the Internationally recognised ISO and BS EN Management Standards.

Do you want to get ahead of your competition? Win more tenders or save time and money on reoccurring issues? Contact us today on 0330 058 5551 or email

Alternatively, you can request a quote by filling out our enquiry form and a member of our team will be in touch shortly.

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