ISO Quality Services – August 2015 Newsletter

13 Aug, 2015

Welcome to the August edition of the ISO Quality Services Newsletter

This month in the news doping allegations have been plaguing athletics and England has ‘earned back the urn’ in a spectacular fashion, claiming victory over Australia in the Ashes.

In this issue we will be talking about all things ISO 9001 with a special look at using ISO 9001 to get the most out of your workforce!

Congratulations to our Newly Certificated Clients

Payzone UK Limited payzone

Payzone UK Limited is a British branded consumer payments acceptance network headquartered in Cheshire. Payzone supplies a card terminal to retailers trading within the convenience sector, general retail SME’s and various mobile clients, allowing them the means to process credit and debit card transactions.

 On Thursday 2nd July 2015, Payzone UK Limited were presented with their ISO 22301 Business Continuity Management Certificate, in addition to the ISO 27001 Information Security Management Certificate which they received in December 2014.

For more information regarding Payzone UK Limited and their services please visit their website.

ISO 22301 Business Continuity Management Standard

Lead assessor Percy Benyon presents Phil Jelley, IT Technical and Operations Manager, of Payzone UK with their ISO 22301 Business Continuity Management Certificate.

Walpole Partnership Limitedwalpole

The Walpole Partnership are experts in Configure, Price, Quote (CPQ) systems and are based in London.

On Monday 6th July 2015, Walpole Partnership Limited were presented with their ISO 27001 Information Security Management Certificate.

They assist companies looking to enhance their sales productivity and provide a project and consultancy based service. If you would like to learn more about what they do and offer please have a look at their website.

ISO 27001 Information Security Management Standard

Lead assessor Rick Allard presents Andy Pieroux, managing director of Walpole Partnership with their ISO 27001 Information Security Certificate.

Montel Civil Engineering, Environmontel Special Projects and Environmontel LtdEnvironmentol

Environmontel Ltd are an environmental flow monitoring contractor and has been offering advice and customised solutions to their clients for over ten years.

On Wednesday 8th July 2015, Montel Civil Engineering, Environmontel Special Projects and Environmontel Ltd were all presented with their ISO 9001 Quality Management Standard and ISO 14001 Environmental Management System Certificates.

 Aventeq Limited

Aventeq is an audio visual event technology company based out of Solihull, providing digital media equipment for events happening all over the world.

On Wednesday 15th July 2015, Aventeq Limited were presented with their ISO 9001 Quality Management Standard Certificate.

ISO 9001 Quality Management Standard

Accountant Ian Smith (left), financial controller Debbie Mulcahy (centre), and director Christopher Bramwell (right) of Eventeq with their new ISO 9001 Quality Management Certificate

A & M Energy Solutions Limited A&M

A&M Energy Solutions Limited is a family run business formed in 1973. They are one of the UK’s largest providers of insulation services.

A&M offer services across the board, both domestically and commercially, servicing home owners, construction firms, local authorities, housing associations, registered social landlords and energy suppliers who are looking to play their part in reducing not only their own but also the UK’s carbon footprint.

On Monday 20th July 2015, A & M Energy Solutions Limited was presented with their ISO 14001 Environmental Management and BS OHSAS 18001 Health and Safety Management Certificates.

ISO 14001 Environmental and BS OHSAS 18001 Health and Safety Management

Project Co-ordinator Val Lloyd (left), SHE operations manager Stuart Lomax (centre) and company secretary Jason Mansfield (right) with their ISO 14001 Environmental and BS OHSAS 18001 Health and Safety Management Certificates.


NIRAS Fraenkel Ltd  niras

NIRAS Fraenkel Ltd is a marine structural engineering consultancy company based in Dorking and Glasgow. They carry out projects in areas such as coastal and offshore engineering, port facilities management and environmental studies.

On Wednesday 22nd July 2015, they were presented with their ISO 14001 Environmental Management Certificate.

You can find out more about them and the projects they undertake here.

ISO 14001 Environmental Management Standard

Lead assessor Rick Allard (left) presents Jennifer Dennel, quality manager of Niras Fraenkel with their new ISO 14001 Environmental Management Certificate.


Rosslyn Analytics (USA office) rosslyn

Rosslyn Analytics provides the Implementation, Storage, Use, Distribution and Support of Big Data Services on an international scale.

On Monday 27th July 2015, Rosslyn Analytics (USA office) was presented with their ISO 9001 Quality Management and ISO 27001 Information Security Management Certificates.

ISO 9001 Quality and ISO 27001 Information Security Management Standards

Lead assessor Rick Allard presents Daphne Papatriantafyllou, Ian Halsey, Jeff Sweetman from Rosslyn Analytics Inc (Chicago), (Denver) and (Buffalo) with their ISO 9001 and 27001 certificates.

Employee engagement powered by ISO 9001

Team Voice

Business excellence isn’t just powered by great systems, but also by great people. Investing in an ISO 9001 certification is a powerful sign to your employees that you are investing in the business, and that message can be reinforced and maintained by adopting an employee engagement strategy.

ISO Quality Services adopted TeamVoice in 2014 as part of their vision to improve communication and engagement throughout their business:

“Over the last 12 months we have seen communication 

in the business improve as a result of using TeamVoice.

This has undoubtedly helped build

stronger working relationships”
Jennifer Appleton Operations Director

ISO Quality Services Ltd

For more information on TeamVoice and how it could help your business open lines of communication, contact the team by phone: 01432 378 264, email: or web: We’re listening…

ISO 9001 Quality Management TeamVoice – Happiness feeds Productivity

ISO 9001: 2015 could be just around the corner, status update

All ISO standards will be examined and reviewed on a five year cycle to ensure they are up to date and relevant for your business and able to still work in harmony with the other standards.As you will already know from our previous articles, the ISO 9001 Quality Management system is the latest standard to be revised and a new version is expected by the end of 2015.

The revision is currently in the 5th stage of a 6 stage process and we will update you as soon as it is approved. Please keep an eye on our latest news to stay updated with its progress.

ISO 9001:2015 is one of the most popular standards with around 1.1 million certificates currently in operation.

You can find out more information about why the standard is changing and what this will mean for your business here.

ISO 9001:2015

Improving staff morale, throwing away the ‘carrot and the stick’

A big question asked by managers revolves around the challenge they face from getting the most out of their staff, with securing motivation high on their list of priorities.A business that does not excite its staff is rarely going to see this enthusiasm translated to customers, or help them to build meaningful connections.

The old ‘carrot and stick’ philosophy rarely has any ground any more, as employees are seeking benefits that outweigh traditional extrinsic motivations.

Employees are now much more likely to be attracted to and remain in jobs that promote other incentives, with many managers wondering how to boost motivation outside of financial gains.

Establishing the ISO 9001 Quality Management standard is one way that you can boost motivation within your workforce, by taking a step in a more secure direction for your staff.

At the core of this standard lies increased profit potential and efficiency, but the knock on effects create numerous benefits to your workforce with ISO 9001 promoting improvements to motivation and morale through heightened job security and overall job satisfaction, showing the paybacks of this internationally recognised standard can stretch far beyond just resource and quality management.

By establishing this standard you are providing your staff with increased job security, a factor commonly ranking highly among motivators, through enhanced and efficient business practises which save you both time and money.

Job satisfaction is also increased as employees have clear structures and procedures in place, working in sync to protect them and provide a framework for how things should be done.

Together this has the power to improve overall morale and motivation within your team, alongside promoting the availability of additional training within the standard.

Additional training will assist in building employee confidence and competence. Our next Quality Manager Training will be on Wednesday 9th September 2015 at our office, please see below for the details and for our other upcoming training sessions.

Take the steps towards establishing a successful and motivated office culture today by finding out more about the benefits of the ISO 9001 Quality Management standard. Please contact us on 01905 670303 or email for more information.

Sources: The Guardian

ISO 9001 Quality Management

Annual Appraisals: Questioning the future of performance management

There is currently plenty of controversy within the industry regarding the success of annual performance reviews.Every business will have its own opinion on how it handles monitoring the performance of their employees. But every business will have some sort of performance management structure in place.

This is why it might come as a bit of a surprise to learn that Accenture, along with Microsoft, Deloitte and Google, have decided to scrap their current annual appraisal system.

The consulting giant has opted to move away from annual reviews and a ranking based approach, joining the many companies believing the current appraisal system is too controlled, too rigid and ultimately backward thinking.

Each business is different; implementing the ISO 9001 Quality Management System is one way to ensure your evaluations are forward thinking and focused on core areas; steered towards delivering the standard.

The research observed goes on to show that the majority of employees still see value in the clarity of a formal annual appraisal in designing their career aspirations.

The way forward seems to be clear; have a formal review but don’t wait for them to iron out issues that have already become habit by integrating continuous development into everyday life through ISO 9001.

To read more on this topic please see this article in full featured in our latest news.

Sources: HR Magazine, PwC, CIPD, The Independent

ISO 9001 Quality Management

Top Tip this month: Improving staff performance through client feedback

Getting client feedback is an important part of ISO 9001. Our experience has found that the best way of securing satisfaction scores from clients has come from using online platforms such as Survey Monkey to collate this information. Attaining client feedback is an essential aspect of the standard and will improve your customer service for future clients, ensuring any issues are picked up and acted upon quickly.

This in turn helps employees to hone their customer service craft and improve staff performance.

ISO 9001 Quality Management Standard

 ISO Training Services Update

ISO Training Services

As an independent organisation, we understand how important training is to a company and have seen first-hand the boost to morale, profits, customer satisfaction and employee loyalty.

We are also aware that delivering high quality services, consistently, is a challenge for any organisation which is why we aim to make it easier for you.

Our courses are intensive but fully interactive sessions, which focus on the important element of training – the end application!


Dates: 9th September 2015 (9.00am start)

Cost:   £295 + VAT per delegate (Inc. materials & refreshments)

I have lots of questions; is this course right for me?

Have you recently implemented ISO 9001; are you new to the standard or are you not sure if ISO 9001 is for you? Then this is an excellent introduction for anyone involved in the development, implementation and management of ISO 9001.

This training course is designed to help your organisation demonstrate commitment to quality and customer satisfaction, as well as continuously improving your quality management systems (QMS).

Our friendly trainers will help you overcome any reservations you might have and enable you to understand the requirements of the standard, help you to improve your management processes and prepare your business for growth.

And finally it’ll provide an overview of the purpose and requirements of ISO 9001 as a tool for business improvement.

Course Content

Quality Manager training will cover the following topics, as well as allowing for question & answer sessions on the day:

      • Principles and elements of ISO 9001
      • Role of the Quality Manager
      • How to integrate ISO into the daily activities of the business
      • Effective objective setting
      • How to run a Management Review Meeting effectively
      • Guide to internal auditing
      • Focus on bench marking and its importance to quality management
      • Continuous improvement

ISO 27001 Information Security Management


Dates: 29th/30th September 2015 (2 day course)
Cost: £450 + VAT per delegate

Why attend this course?

No information security management system can achieve its potential unless the underlying principles are understood, supported by management and become part of a company’s normal operating procedure.

This course will address the main principles and elements involved when adopting the ISO 27001 standard and provide a foundation for companies who are interested in using the standard as the mainstay for their information security approach.

You will gain an understanding of:
• categorising and mitigating risk
• scoping and maintaining an Information Security Management System
• asset management
• setting up security governance and associated roles involved

Course Content

• Principles and elements of ISO 27001
• Role of the information security management representative
• How to establish information security governance within your organisation
• Asset management – how to complete an inventory
• Completion of risk assessments
• Statement of applicability
• Document requirements
There will also be a chance for a questions and answers at the end of each session with a recap at the end of the day.

Sounds interesting? Want to know more?

For further details of each course and others that we offer, we have a dedicated training website where all of our training information, courses and dates will be available, along with case studies, news articles and Meet the Trainer!

Please take the time to visit us!

To book your place please call 01905 670303 or email our Training Co-ordinator


Growth AcceleratorISO Training Services

t&lThornton & Lowe Tender Training

In addition, in September our friends at Thornton & Lowe are running two training workshops in Manchester City Centre based on bidding and tendering practises. Founded in 2009 Thornton & Lowe has quickly grown as a niche bid management, procurement and training provider offering strategic guidance, operational support and business solutions to a range of clients.

Theses approved ILM Development Programmes in Bidding & Tendering include: ilm

An Introduction to Bidding & Tendering: Ensuring Prequalification (PQQ) Success

Wednesday 23rd September – Manchester City Centre [full day]

  • Understanding the public sector procurement process
  • How to find suitable opportunities
  • Identifying barriers to PQQ success
  • A pathway to contract readiness
  • Gaining experience when you can’t win contracts
  • Developing your PQQ response to maximise success
  • Importance of evidence
  • What does a good PQQ response look like
  • Making use of feedback and continuous improvement

Who should attend? Click here for more information.

If you would like to express an interest, or you would like to book on this course, please click here.

Bidding & Tendering: Improving Performance and Winning More Contracts

Thursday 24th September – Manchester City Centre [full day]

  • Developing a bid strategy and business winning systems
  • Bid no bid procedures and reporting
  • The importance of relationships
  • Understanding bid requirements
  • Developing discriminators and win themes
  • Planning, preparing and writing a response
  • Added value and social value
  • Colour reviews
  • Branding, design and use of colour
  • Feedback, freedom of information and continuous improvement

Who should attend? Click here for more information.

If you would like to express an interest, or you would like to book on this course, please click here.

The cost for this is £285+VAT per delegate, which includes all course material, lunch and refreshments throughout the day.

 What people have said about their past events!

“I found the day extremely useful and have had a lot of information to feedback to the rest of our team, so thank you!”

“The day was really helpful, a day well spent.”

Be part of our LinkedIn community

If you haven’t joined already – what are you waiting for?

ISO news, training updates and offers, meet the ISO QSL team and connect with other like-minded individuals.

Visit us at: ISO QSL LinkedIn Company page

Networking events in June – July 2015

Herefordshire & Worcestershire Chamber of Commerce – Maximise Your Membership in Association with ISO Quality Services Ltd

Date: 11.09.2015

Cost: FREE

Time: 08.30am

Venue: Worcestershire County Cricket Club, Worcester WR2 4QQ

Website: Herefordshire & Worcestershire Chamber of Commerce

Event Description

This FREE event is sponsored by ISO Quality Services Ltd and offers members the opportunity to meet the Chamber team and find out some of the many ways to make the most of their membership.

downloadKidwells Networking Event

Date: 27.08.2015

Cost: FREE

Time: 7.30am – 9.30am

Venue: Kidwells House, 4 Coldnose Road, Rotherwas Industrial Estate, Hereford, HR2 6JL

Website: Kidwells Group

Event Description

No Frills, No Fuss, No 60 second intro – just a good straight forward FREE networking event with coffee and croissants.

There will be the opportunity at each meeting for one business to give a 10 minute overview of their business and to bring brochures and marketing material. The business chosen for the following meeting will be drawn from the business cards provided at the event.

ISO Quality Services LtdISO Quality Services’ Mad Hatter’s Tea Party Networking Event

“We’re all mad here!”

Our Mad Hatter’s Networking Event was a huge success! Thank you to everyone that joined us for tea, cakes and networking at Browns in the Quay.

Please keep your eyes peeled and your ears open for our upcoming event in November!


Are you a client of ours? Would you recommend our services to your clients / suppliers…why not refer a friend?

Win a case of wine worth £1,000Receive a free case of wine or a £50 Marks & Spencer’s Voucher…..the choice is yours!

(To qualify for this you must refer a successful lead).

To offer your referrals please contact – or call 01905 670 303

ISO Quality Services Ltd are proud to specialise in the implementation and certification of the Internationally recognised ISO and BS EN Management Standards.

Do you want to get ahead of your competition? Win more tenders or save time and money on reoccurring issues? Contact us today on 0330 058 5551 or email

Alternatively, you can request a quote by filling out our enquiry form and a member of our team will be in touch shortly.

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