ISO 17100

Benefits to you:

• Ability to prove the company’s capability to provide a quality service through a fully traceable system, ensuring case files are fully backed up and retrievable and that important work is not lost.
• Increase client base by being able to tender for contracts that require a recognised management system.
• Ensures that client cases are managed, coordinated and scrutinised for accuracy by a qualified case manager, and suitably reviewed by a qualified colleague prior to finalisation – eliminating the margin for error and / or customer complaints.

Benefits to your customers:

• Increases customer confidence and gives reassurance to the prospective clients that you follow a recognised specialist standard while under taking their translation requirements.
• Provides assurance that you employ appropriately qualified staff – both interpreters and translators are qualified to undertake the task in a professional and effective manner to the latest industry standards.

Benefits to your staff:

• On-going staff development- the standard helps to ensure that staff and contractors follow a professional development program, keeping them update with the latest techniques and dialects.
• Heighten morale and motivation as employees have defined processes and procedures that result in a quality and consistent service being provided.
• Proves that they work for an innovative and forward thinking employer.

Click here to find out what’s included or to see our Terms & Conditions for Certification.