ISO 17100 – The NEW Translation Services Standard

24 Jul, 2015

Over recent years, the BS EN 15038:2006 Translation Management Standard has provided the translation industry with significant value.

Whether it is to reinforce best practice or for marketing purposes, ISO Quality Services Ltd has worked closely alongside many organisations looking to achieve this European standard.

Due to this demand, in 2011 the International organization for standardization (ISO) started developing a new, internationally recognised Management Standard with the outcome being the new ISO 17100:2015.

Launched with very little publicity, the ISO 17100:2015 Translation Services Management Standard is based on the BS EN 15038 but with some key differences.

What’s new within the ISO 17100:2015?

A key difference is that there is an additional competence requirement in the form of ‘Domain Confidence’. This involves being able to translate into the target language using appropriate style and terminology.

Another key difference is that there is a far greater focus on the customer so as to bring it closer to the ISO 9001 Quality Management Standard. Examples of which include:

  • The identifying of the key customer requirements prior to production
  • The handling and processing of customer feedback and,
  • The delivering of the service as a whole.

Although Machine Translation (MT) is not directly addressed, with a greater focus on continuous improvement and customer satisfaction, any discrepancies in terms of quality will be subsequently addressed as part of the ISO 17100 standard’s processes and procedures.

What does this mean for the BS EN 15038?

The new ISO 17100 Translation Services Management Standard effectively supersedes the old European standard.

This means that any company looking to implement a translation standard should look to the ISO 17100.

With regards to companies who already hold the BS EN 15038, it is advised that you contact your certifier to agree the steps going forward.

Existing clients need not worry; all clients that hold the former standard will be contacted and subsequently supported through the transition process.

Here at ISO Quality Services Ltd we are currently mapping the changes between the BS EN 15038 and the new ISO 17100 to make it as seamless as possible for those with the original standard already in place.

We expect to be implementing the new standard for both existing and new clients from the beginning October onwards.

If you are an existing or prospective business seeking more information please contact us today on 01905 670303 or email on info@isoqsltd.com

ISO Quality Services Ltd are proud to specialise in the implementation and certification of the Internationally recognised ISO and BS EN Management Standards.

Primarily working with clients throughout the whole of the UK and Ireland, ISO Quality Services Ltd also cover Europe and the UAE.

Do you want to get ahead of your competition? Win more tenders or save time and money on reoccurring issues? Contact us today!

Translation

ISO Quality Services Ltd are proud to specialise in the implementation and certification of the Internationally recognised ISO and BS EN Management Standards.

Do you want to get ahead of your competition? Win more tenders or save time and money on reoccurring issues? Contact us today on 0330 058 5551 or email info@isoqsltd.com.

Alternatively, you can request a quote by filling out our enquiry form and a member of our team will be in touch shortly.

Related Posts

Why Make Your Recruitment Agency Your Partner?

12 Sep, 2022

In a candidate driven market how can you not only attract the right applicants, but ensure you’re gaining a long-term employee who will grow with your business?

Environmental: Aerial view of green land and blue sky

How Can SECR Help You Reach Net Zero?

16 Aug, 2022

Net Zero, Greenhouse Gas and Environment issues are driving Commercial Energy obligations and responsibilities are changing worldwide. The UK is leading this revolution.

Our Award-Winning Week!

15 Jul, 2022

Less than a week after our win at the Worcestershire Social Media Awards, we were proud to be taking home another award, but what did we win this time?

ISOQSL Bingo Box an Award Winning Campaign

4 Jul, 2022

We were excited to attend the Worcestershire Social Media Awards last week where we were up for a whopping five awards including Best Social Media Campaign by a Business for our Christmas charity campaign.  Here’s how we got on…