21 Nov, 2014
Updated: September 2019
The continual improvement of employees is crucial to the growing of all businesses and it is encompassed within the Competence Training and Awareness element of the ISO 9001 Quality Management System.
A key element which underpins the continual improvement of employees is robust but fair employee appraisals.
An employee appraisal is the analysis and evaluation of an employee’s performance in relation to the activities included within the duties and responsibilities that they hold within a business.
Taking place between an employee and senior management, it seeks to highlight the activities that have gone well or what can be improved on.
When carried out in a fair and honest manner, it can be beneficial to employers by:
An employee appraisal process can also benefit the employee by:
Many organisations carry out staff appraisals, there is almost an art to conducting them effectively.
To conduct an effective employee appraisal, the following must be considered:
The ISO 9001 Quality Management System covers multiple areas of a business but one of the integral underlying purposes of it is to guarantee a consistent level of quality and satisfaction.
Conducting appraisals of all staff will enable a business to determine the level of competence of each appraise in areas which impact upon customer satisfaction.
Ultimately, people play a vital part of any business and as such a business should work with them to make sure they are able to perform to the best of their ability.
ISO 9001 certification can be achieved by any business of any size, in any given sector, which is looking to increase and enhance business productivity and performance.
For more information regarding the ISO 9001 Quality Management System and/or training, please visit the related page on our website HERE.
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