Client News: Protecting Residents from COVID-19

5 Aug, 2020

Linden Care Homes closed their doors on 13th March to protect their residents from coronavirus.  With just one confirmed case and overall infection rates down, they are now looking to welcome family members back.

Sadly, during the coronavirus pandemic, there has been a lot of negative press surrounding care homes; high death rates, a lack of PPE and inadequate testing and reports of dementia patients deteriorating without family visits.  However, our clients, Linden Care Homes Limited have found some positives during this difficult time.

Providing the highest standards of care

Linden Care Homes opened their Warton care home 30 years ago and have since acquired two others in Dordon and Hartshill which house three dementia and one nursing care unit.  Over the years they have received many awards to include The Gold Standards Framework: For End of Life Care, which was upgraded to Platinum in 2018 and the Heartbeat Award for Health Food Choices.  Providing the highest standards of care and ensuring each and every resident is happy, safe and secure has always been of prime importance to Linden Care Homes and the recent coronavirus pandemic hasn’t changed this.

Prior to the pandemic, Linden Care Homes offered their residents a variety of activities both within the Home and outside and unlike other care providers, had no set visiting hours meaning family could visit at a time to suit them.  Their entertainment programme included visits from a local ukulele band, wartime singers and children from local schools and nurseries.  However, this all changed on 13th March when the decision was made to put the care home in to lockdown in order to protect their residents.

Reducing the footfall to save lives

During this time, they have reduced the footfall significantly in each of their Homes by limited visitors and making changes to staffing procedures.  Entertainment is now provided by carers or remotely, along with ‘visits’ from family.  Manager, Linda Lowrie, who has been a part of the team since their opening in 1990, has also been writing daily blog posts to help keep families a part of everyday life.

As for the team, each carer has now been allocated to just one care home and where required, have worked double shifts to help cover any staff shortages.  Other team members such as the catering staff are required to stay within a designated area and have introduced dining room assistants to bridge between the catering and care staff.  All of these processes have helped reduce the risk of spreading infection around the Home.

Owner, David Charles, comments: “infection control has always been vital to tackle infections like MRSA, norovirus and the flu so not much has changed to our actual processes.  However, staff are now required to wear full PPE and to change in and out of their uniforms on site”.

Reduced infection rates

As a result of these changes, they have had just one confirmed case of coronavirus and the patient in question displayed no symptoms and didn’t appear ‘unwell’.  In line with government guidance, the residents were put in to self-isolation for 14 days to reduce the risk of it spreading.

Owner, Debbie Leyland adds: “we’re really pleased that no further cases have been found.  Overall, all of our infection rates have fallen across our Homes.  Going forward, we will look to keep some of our new processes in place to help maintain this level such as staff changing in to their uniforms on the premises.

We are now looking forward to welcoming our families back in August.  We have set up a marquee in the grounds for socially distanced visits which was first used for a 90th birthday celebration”.

ISO Quality Services Ltd are proud to specialise in the implementation and certification of the Internationally recognised ISO and BS EN Management Standards.

Do you want to get ahead of your competition? Win more tenders or save time and money on reoccurring issues? Contact us today on 0330 058 5551 or email info@isoqsltd.com.

Alternatively, you can request a quote by filling out our enquiry form and a member of our team will be in touch shortly.

Related Posts

Our View: SSAFA, The Armed Forces Charity

4 May, 2021

Congratulations to the UK’s oldest national tri-service military charity, SSAFA, the Armed Forces charity, which has recently achieved ISO 9001 Quality Management System Certification.

CHARITY GOLF DAY 6th July 2021 @ Bransford Golf

20 Apr, 2021

Does a day out full of networking while playing a round of golf on a sunny course sound good? If you answered yes, then join our Annual Charity Golf Day taking place on Tuesday 6th July at Bransford Golf Club.

Our View: Crosland Cutters

19 Apr, 2021

Cutting forme manufactures, Crosland Cutters have recently certified to both ISO 9001 Quality and ISO 14001 Environmental Management Systems in just four weeks.  Find out how they got on from Lead Assessor, Andy Cook and Account Manager, Megan Johnson

A Positive Outlook

16 Apr, 2021

Find out what positives our Business Development Specialist, Stacey Humm will be taking from the past year…