Category Archives: ISO 9001

A non-conformance is anything that has happened that shouldn’t have.  It could be an issue with an internal process, a supplier’s performance or even a customer complaint and unfortunately, the process is often viewed negatively. There are times where some individuals will see raising a non-conformance as a ‘weakness’ and they may want to avoid…


Audits are a compulsory element of the ISO / BS systems and should be conducted annually.  Instead of fearing them, we want our clients to see them as a valuable business tool.  They are an opportunity to drive your management system forward, enabling continuous improvement and therefore allowing you to get the most out of…


Do you know what really matters to your customers? Are you truly meeting their needs? Customers are at the heart of every organisation but if you’re not meeting their needs, you could lose both new and existing business to one of your competitors. The Institute of Customer Service , an independent organisation who tests customer satisfaction within the UK has…


Better internal communication, stronger inter-departmental team working and a clearer focus on business objectives are just a few of the beneficial side effects of implementing management standards yet they often come as a surprise to organisations starting out on the journey to certification. One organisation which has recently discovered the unexpected business benefits of implementing…


Spring brings with it the start of a new financial year which is a great time to review and refresh internal communications. The saying “communication is key” is as valid today as it’s ever been but why? It all boils down to engagement. Engaged employees have a positive attitude towards their work and go the…


What is ISO Certification? ISO Certification is a seal of approval from a third party body that a company runs to one of the internationally recognised ISO management systems. The certification can be used to tender for business as a proof of a company’s credibility but also to install confidence in the potential client that you…


Welcome to the Good Egg Awards If you’re looking for the 2019 Awards, please click here . About the 2018 Awards: The Good Egg Awards reward those whose work in the field of quality, information security, the environment, internal auditing or GDPR compliance has had a significant benefit to their organization. The Awards are open to…


The updates to ISO 9001 have been based on feedback received, resulting in a number of essential changes to the structure, documentation and general processes, making it simpler than its predecessor.  The top 5 benefits of the upgrade to businesses include: Changes to the high level structure of the standards, Better integration for clients running…