Two Counties Cleaning Services Limited offer commercial cleaning facilities to organisations all over Dorset and Hampshire. They have more than 30 years of experience in the cleaning industry.
Priding themselves on having high standards and meticulous attention to detail, they became a client of ours in 2014 implementing both the ISO 9001 Quality Management and ISO 14001 Environmental Management Systems together.
What were your main reasons for implementing both the ISO 9001 and ISO 14001 standards at the same time?
As a company who pride themselves on having high standards, they decided to implement the two standards together ‘to help achieve the high standards to which we work to.’
How has implementing both the standards impacted on your business externally?
Having implementing both of the management standards together had a positive impact on Two Counties Cleaning Services Limited business externally. They found that more customers were able to use their services because their preferred supplier list would only allow suppliers that have ISO certification to be considered for possible contracts for work.
How has implementing both the standards impacted on your business internally?
Two Counties Cleaning Services Ltd found that they were able to ‘work smarter’ and were also able to ‘identify certain issues that would arise a lot quicker’. They also found that they were abler to ‘identify key areas where they could improve internal operations’.
What feedback have you had from staff since you have been certified to these two standards?
They have found that the staff at Two Counties Cleaning Services Ltd can now order stock quicker. As well as this they have found that they can work with their suppliers a lot easier with a ‘more identifiable paper trail of product ordering’.
What feedback have you had from live/prospect clients since you have been certified to these standards?
Most prospective clients that they have met since gaining ISO 9001 and ISO 14001 Certification have commented that they don’t just have the ISO 9001 Quality Management Standard but they ‘have also gained the all-important ISO 14001 Environmental Standard which for their business was a vital part of what they do’.
Why did you decide to work with ISO Quality Services Ltd opposed to other certification companies?
‘We found that you were honest and flexible to work with and we found that the support you have given us has been excellent.’
Do you have any tips for other companies looking at implementing an ISO management standard?
‘Yes, look for a company that is willing to work with you and also gives you full support when you need it. Who also understands that you run a business and that flexibility is the key.’
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