Award Winning Engineering
Eckersley O’Callaghan are an award-winning engineering company with offices based internationally across London, New York, San Francisco, Paris, Hong Kong and Shanghai.
Their iconic work with structural glass has received some of the highest awards in the industry and they have twice received the Queen’s Award for Enterprise; for innovation in 2010 and International Trade in 2018.
Making tendering easier
Back in 2013, Eckersley O’Callaghan identified a need for ISO certification when it became apparent that it was important to their customers and often needed for tendering purposes.
Many tenders often ask for ISO 9001 Quality Management from contractors because it provides assurance that the company holds the appropriate quality credentials. Those businesses without it often have to work twice as hard during tendering to prove their processes are just as good.
Extending quality management to all areas of the business
The firm found that ISO 9001 not only made the process of developing bid proposals easier but was a way for them to change the way they did things in terms of their quality control. It has helped the team understand how to apply quality standards as well as audit them. Technical Director, Graham Coult advises: “it’s changed the way we look at quality and how we document it. It’s extended our quality management to all areas of the business and to areas we might have considered as not being in our control but that we could influence like how our suppliers work”.
What’s next for the team?
Eckersley O’Callaghan are considering implementing the ISO 14001 Environmental Management System in the future for sustainability. This will enhance their current system and strengthen their competitor advantage.
For businesses looking to implement ISO 9001 themselves, Graham advises “it’s definitely given us a competitor advantage and helped with tendering. Our clients see ISO 9001 as a stamp of approval; it’s easily identifiable and gives credit to the approach we take”.