Can your customers trust you with their data?

5 Sep, 2017

How ISO 27001 can instil trust and confidence with your customers.

It can be no exaggeration to say that data is the lifeblood of any business. Businesses thrive on information they have on their customers and are constantly seeking more and more information from them.  All businesses ask for the very basics: name, date of birth, address, e-mail address but the list of valuable data is endless – where they work, whether they own a house, number of children, business turnover, number of directors….  A whole new industry has built up around data collection and supply and some businesses pay hundreds of pounds to obtain this data for marketing purposes.

Not that long ago companies could quite happily collect lots of data from their customers or even just potential customers and store it for their own use as and when – even if that was many years after the initial contact.  Many business have been more attuned to asking for forgiveness about their use of personal data rather than permission.  But the times they are a changing.  Individuals are much more savvy about their data, where and how it is stored and how it is subsequently used.   With big data breaches hitting the headlines almost daily, it’s no wonder that consumers are concerned about what data is held about them.

So how can you as a business gain an advantage over your competitors by being at the forefront of data security and putting your customers at ease?

We are finding that more and more businesses are looking into obtaining ISO 27001 Information Security to help them out.  When you drill down into the benefits of ISO 27001 it’s easy to see why.

ISO 27001 is a systematic and pro-active approach to effectively managing risks to the security of your company’s confidential information.  The system promotes efficient management of sensitive corporate information as well as highlighting vulnerabilities to ensure your business is protected against potential threats.  ISO 27001 encompasses people (your biggest data security threat), processes and IT systems.  ISO 27001 will help your business to co-ordinate all security efforts both electronically and physically.

The key benefits to your customers of ISO 27001 will be that:

  • They will be working with a trustworthy provider which in turn maintains their own integrity to the safeguarding of its data;
  • It instils confidence further down the supply chain resulting in stronger customer/ supplier relations;
  • You will be able to demonstrate to your customers and importantly potential customers that you take the security of their personal and business information seriously.

Of course, not all data collection is a bad thing.  Responsibly collected and well used data can result in better customer service and targeted advertising of products that can make customers’ lives better but the key here is responsible use.  With the coming in to force of GDPR in May 2018 businesses will have to look harder than ever about how they handle customer data.  Those falling short of the mark will find themselves in trouble.  However, those implementing robust systems and processes like those found in ISO 27001 will find themselves customers’ business of choice.

For more information on ISO 27001 Information Security please click here.

For more information our GDPR course running in October please click here.

ISO Quality Services Ltd are proud to specialise in the implementation and certification of the Internationally recognised ISO and BS EN Management Standards.

Do you want to get ahead of your competition? Win more tenders or save time and money on reoccurring issues? Contact us today on 0330 058 5551 or email

Alternatively, you can request a quote by filling out our enquiry form and a member of our team will be in touch shortly.

News Archive

  • News Archive

Featured News

Related Posts

Charity Golf Day a Swinging Success Despite COVID-19

15 Sep, 2020

Last Friday, our first ever socially distanced Golf Day took place. Our Annual Charity Golf Day usually means a warm summer’s day of socialising freely, some friendly competition and an evening meal. However, this year was evidently different, so we had to get our heads together and do some thinking.

It’s Never Too Late to Plan Ahead

24 Aug, 2020

The last few months have been challenging for us all and now is the time to ask ourselves, ‘what can we learn from this experience and how do we future proof our business going forward?’.

Linden Care Homes Company Logo

Client News: Protecting Residents from COVID-19

5 Aug, 2020

Linden Care Homes closed their doors on 13th March to protect their residents from coronavirus.  With just one confirmed case and overall infection rates down, they are now looking to welcome family members back.

Lessons Learnt

What has humanity learnt from the Corona Virus?

16 Jul, 2020

About 4 months ago, the UK was struck with the consequences of the Coronavirus. Everything went into lockdown. For a few weeks, the streets that used to be bustling with shoppers and site seers were like a ghost town. We, as a nation, had to change. It’s not over yet, but as we’re starting to see some life after isolation, perhaps it’s time to ask the question; have we learnt anything from the experience?