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Four years ago, I almost didn’t go to a seminar about Research & Development Tax Credits, thinking they didn’t apply to Professional Services firms, like ours. Had I not gone, our company would have lost out on over £47K of credits to date. To put that in perspective, that’s the cost of our new CRM…

It’s 10 AM on a Thursday morning and I’m sitting dry-mouthed and tense. Opposite me, half hidden by an enormous laptop, is our ISO auditor. I’ve expected a typical ‘suit’ who will baffle me with management speak and get a kick out of hauling me over the coals. What I’ve actually got is Jam, an…


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