July 2017 • ISO Quality Services Limited

18 Jul, 2017

How are you able to determine this and what do you do if the answer is negative? Well, this is where having the ISO 9001 Quality Management Standard can help you. The key focus for ISO 9001 is customer satisfaction.  Clause 8.2.1 of ISO 9001 requires as part of the standard that you monitor information that relates to customer…

6 Jul, 2017

What’s in this issue? Taking time out? Par for the Course – Successful day at ISO Quality Services Charity Golf Day Build your knowledge of ISO 9001 by attending our Quality Management Training Course ISO Quality Services – Company Video Be part of our online community Refer a friend Taking time out? By Helen Astill, Cherington HR Ltd. I always get lots of queries at this time of year about annual leave.  Employees are, quite understandably, asking to take time off to go on holiday or simply for childcare during the school holidays.  But making sure you deal with requests…

6 Jul, 2017

Marketing your standard correctly is as important as gaining it in the first place, without letting your clients know about the standard you won’t be making the most out of the system you worked hard for. Various methods can be used to promote your standard so that potential clients can see you as a supplier…

4 Jul, 2017

We all know that clients and customers are the lifeblood of any business.  Without clients, there would be no business.  Happy clients not only buy from you, they buy more from you and they refer others to you who in turn buy more from you.  The simple objective of any business therefore must be to…


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