BS EN 15038 Translation Services Management System

Translation Services Management System

Translation Services Management System

The BS EN 15038 is a European standard for companies within the translation industry, which covers the essential processes for providing a translations service. It establishes and defines the translator, their technical resource and quality of service. Its aim is to outline the service a client will receive within a recognised set of procedures that are carried out to best practice.

It defines the aspects of:

  • Commissioning work and translation
  • Proof read and review
  • Contractual requirement and project management
  • Traceability of the translation process
  • Overall quality management of the service.

Why BS EN 15038 Certification?

The BS EN 15038 standard integrates terminology used in the translation field, by creating a standard structure for translation services. It simplifies the interaction between clients and translator in terms of their contractual needs.

Benefits to you:

  • Ability to prove the company’s capability to provide a quality service through a fully traceable system, ensuring case files are fully backed up and retrievable and that important work is not lost.
  • Increase client base by being able to tender for contracts that require a recognised management system.
  • Ensures that client cases are managed, coordinated and scrutinised for accuracy by a qualified case manager, and suitably reviewed by a qualified colleague prior to finalisation – eliminating the margin for error and / or customer complaints.

Benefits to your customers:

  • Increases customer confidence and gives reassurance to the prospective clients that you follow a recognised specialist standard while under taking their translation requirements.
  • Provides assurance that you employ appropriately qualified staff – both interpreters and translators are qualified to undertake the task in a professional and effective manner to the latest industry standards.

Benefits to your staff:

  • On-going staff development- the standard helps to ensure that staff and contractors follow a professional development program, keeping them update with the latest techniques and dialects.
  • Heighten morale and motivation as employees have defined processes and procedures that result in a quality and consistent service being provided.
  • Proves that they work for an innovative and forward thinking employer.

Obtaining BS EN 15038 Certification:

Stage 1: Initial Assessment Identify areas of non compliance Recommend areas of improvement to meet requirements Information is gathered to compile manual

Stage 2: Writing of Manual Manual is compiled Compulsory procedures are included – in line with your current business procedures

Stage 3: Presentation of certification Once all requirements are met, presentation of manual and certificate is made Company is now certified

It only takes 6-8 weeks to complete the process

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