|
What does ISO mean?
The Greek word for equal... balanced... equitably...
What is ISO?
It is the confederation for standardisation, and the term I.S.O. represents the name of The International Organisation for Standardisation, with headquarters in Geneva Switzerland.
What is ISO 9001?
ISO stands for International Organisation of Standardisation. In complying with ISO 9001:2008 standards, each company must say what it does through documentation and processes, do what it says through action, and prove it to an independent, objective third party.
How long has ISO been in business?
ISO has been establishing standards since 1906. The ISO 9000 Series for Quality Assurance was introduced in 1993 and has become the most widely known.
Why is an ISO 9000 certified system important to me?
The ISO 9001 certification gives you assurances that you are doing exactly what you say you are doing.
What is the difference between ISO 9000:2000 and ISO 9001:2008
ISO 9000, original published in 1987 (based on BS 5750, from 1979) and reviewed and updated in 1994. ISO 9001:2000, published in December 15, 2000. requires the process approach and that the organisation pursues continuous improvements. The latest is the 2008 version, for registration namely ISO 9001:2008
What are the minimum procedural documents that 9001:2008 require?
These are absolute minimum: 1. Control of Documents, 2. Control of records, 3. Internal Audits, 4. Control of non-conforming product, 5. Corrective action, 6. Preventive action.
What is ISO 14001?
ISO 14000 is a SERIES of international standards on environmental management. It provides a framework for the development of both the system and the supporting audit program.
How will my business benefit?
Quality management is not just about compliance with a set of standards. It's about developing a competitive edge, opening up new markets as well as showing clients, customers and employees your commitment to best practice. It will stimulate a quality culture which will energize your entire organization.
What's a quality management system?
It's a common sense, well documented business management system; applicable to all business sectors, which helps to ensure consistency and the improvement of working practices, including the products or services provided.
Why do I need it?
There are many benefits to be gained; for example:
- Improved productivity and efficiency, often leading to cost reductions.
- Improved consistency of service/product performance and therefore, higher customer satisfaction levels.
- Improved perception of the organizations image, culture and performance.
- Improved communication, morale and job satisfaction - staff understand what is expected of them and each other.
- Competitive advantage and the potential for increased marketing and sales opportunities.
|
